Cassie Jones from the bishops stortford branch always makes me feel like a valued customer and makes any service you require in branch smooth and stress free. She also is polite and very approachable... Ver mais
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I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... Ver mais
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Kendra Coady-Gleason was very helpful as I’m in a nursing home at the moment I didn’t have my pass book here with me and I owe my grandson money for which he paid for me she was very good and sorted... Ver mais
A empresa respondeu
I have been trying to open a cash ISA with them. Not an enjoyable experience. Their competitors offer a slick up-to-date process, not something from the 20th century. Far from clear whether my appli... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Informações de contacto
1A Market Street, CB10 1HZ, Saffron Walden, Reino Unido
- saffronbs.co.uk
4,5
Excelente
218 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Recently I had the pleasure of speaking…
Recently I had the pleasure of speaking to Kyle. A very amiable and helpful gentleman at Saffron Building Society.
I gave him my requirements to do with my savings account, and he quickly saw to my request. He was polite, efficient and professional. As are all staff at the Bishops Stortford branch.
I wish Kyle and all the staff a very Happy Christmas.
1 de dezembro de 2025
Opinião espontânea
Kyle was a great help in a very…
Kyle was a great help in a very stressful situation
31 de outubro de 2025
Opinião espontânea
What a joy to find humans that care.
What a joy to find humans that care. being "mature" ( or old in old speak) banks can be intimidating & unhelpful whereas the Saffron were understanding and friendly and made opening an account es easy as they are allowed to legally ! They pay a good rate of interest and cant be faulted. Russell Smith was amazing helping me open my business account and now Iwill open a private one as well. BTW - IF you know any charities they do an amazingly great account for charity to make a good interest on their savings !
9 de outubro de 2025
Opinião espontânea
Resposta da Saffron Building Society
I'm so pleased to hear about your experience setting up the business account John. We pride ourselves on our service so this is wonderful to hear
Fantasitc Service
I had forgotten about the email I received regarding reinvestment for an ISA so to receive a phone call about renewal was magnificent. Thank you so much. I'm staying with you forever.
15 de outubro de 2025
Opinião espontânea
Resposta da Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us! I'm very glad to hear our team were able to support you with the renewal.
Helpful staff
Helpful staff. Good interest rate for our community savings account.
9 de janeiro de 2025
Opinião espontânea
Resposta da Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Sophia
Sophia dealt with my phone call in an extremely friendly and professional manner. She was helpful without being patronising and solved a longstanding problem with ease. An asset to your organisation!
Celia
4 de setembro de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for sharing your experience. We're thrilled to hear that Sophia provided friendly and professional support, and that she was able to resolve your issue with ease. We agree that she's a real asset to our team, and we'll make sure she hears your kind words. Thank you for your feedback
Saffron Building Society you should…
Saffron Building Society you should celebrate your achievements - you’ve got unparalleled customer service systems in place that the majority of other companies could learn lessons from ….. my issue this morning was resolved professionally, quickly and without any ‘can’t do’s’ by Abbie Mead.
Thanks Abbie you were exemplary this morning
1 de setembro de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your kind feedback. We're pleased to hear that Abbie was able to assist you so efficiently and professionally. We'll make sure to pass on your comments to her. It’s great to know our service has left a positive impression, and we truly value your support
Always really efficient and friendly!
28 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us Lucy!
Saffron Building Society are outstanding
Saffron Building Society are outstanding. Had a query about some children's' accounts closing and rang them. Spoke to Lewis, he was amazing and sorted it for me
27 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Hello Peter, We're so pleased to hear about your experience with Lewis as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Sophia was wonderful
Sophia was wonderful. Helpful, patient and friendly. Helping Saffron to keep customers happy. A real credit to the company.
13 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Good morning Gareth, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
A very pleasant and efficient…
A very pleasant and efficient appointment with Kyle S.
8 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your succinct and positive feedback regarding your appointment with Kyle. We're pleased to know that your experience was both pleasant and efficient.
At Saffron, we aim to provide a high standard of service, and it’s gratifying to hear that Kyle met those expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
I visited the branch in order to close an account
I visited the branch in order to close my mother's various accounts for which I had LPA.
Kyle Stanway talked me through the process, making all the steps easy to understand so they were quickly effected. His approach was friendly and efficient.
8 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your feedback.
We're delighted to hear that Kyle provided you with clear guidance through the process of closing your mother's accounts. It’s fantastic to know that his friendly and efficient approach helped make what could have been a complex task much easier for you.
The staff are really helpful and thorough about choosing your investment
The staff, Emily, were knowledgeable and made time to explain my investment to me. It’s good to have a face to face consultation where you can ask questions
1 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear of your experience with Emily.
Password Problems
I was having problems setting a password when opening a new account, I called the Help Line.
I was greeted by Jodie in a friendly manor, not to robotic.
We went through the problem together, she pinpointed it to being certain characters that the system does not like. Gave me a temporary password and i was away.
She stuck with it, never talked down to me. I am looking forward to many years dealing with Saffron.
6 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Emily was very welcoming and made me feel comfotable.me…
Emily was very welcoming and made me feel comfortable. She was very helpful in guiding me through the ISA process.
I would like to thank her for her help and care.
5 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to seeing you in the Saffron Walden branch again!
I loved the polite
I loved the polite, courteous and efficient disposition of Zoe. She made me feel very comfortable and shared a little conversation that was caring , compassionate and empathetic! So lovely to talk to a person and not a jobsworth or machine!
5 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Zoe made such a positive impression on you.
We pride ourselves on providing a personal touch in all interactions, and it’s gratifying to know that Zoe was able to make you feel comfortable and valued through her compassionate and empathetic approach. Feedback like yours motivates our team to continue striving for excellence.
Excellent Customer Service
Excellent customer service from a member of staff at Saffron Building Society. Zoe was polite and helpful when I telephoned the 0800 number recently to close an account.
4 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your positive feedback regarding your recent interaction with Zoe at Saffron Building Society. We are delighted to hear that she provided you with excellent customer service during your telephone call to close your account.
Very impressed with the knowledge and…
Very impressed with the knowledge and service
4 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Great customer service, thanks Zoe
Really good service, call was answered straight away and Zoe was super helpful.
4 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone with Zoe as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Jodie
Really helpful and professional. Supported me with my issue and I didn't feel rushed. 10/10 would recommend.
1 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you so much for your kind words! We are delighted to hear about your positive experience with Jodie. It’s great to know that she provided you with helpful and professional support while ensuring you felt comfortable throughout the process.
Your 10/10 recommendation is incredibly appreciated and serves as a motivation for our entire team.
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