Cassie Jones from the bishops stortford branch always makes me feel like a valued customer and makes any service you require in branch smooth and stress free. She also is polite and very approachable... Ver mais
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I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... Ver mais
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Kendra Coady-Gleason was very helpful as I’m in a nursing home at the moment I didn’t have my pass book here with me and I owe my grandson money for which he paid for me she was very good and sorted... Ver mais
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I have been trying to open a cash ISA with them. Not an enjoyable experience. Their competitors offer a slick up-to-date process, not something from the 20th century. Far from clear whether my appli... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Informações de contacto
1A Market Street, CB10 1HZ, Saffron Walden, Reino Unido
- saffronbs.co.uk
4,5
Excelente
218 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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The staff were all extremely helpful
The staff were all extremely helpful - especially Emily. I felt supported and informed throughout and I felt that the process of opening an account was uncomplicated and easy.
1 de agosto de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our staff to be extremely helpful, and we are especially pleased to know that Emily provided you with the support and information you needed during the account opening process.
At Saffron Building Society, we strive to make every interaction as uncomplicated and easy as possible for our customers. Your feedback reassures us that we are achieving this aim and motivates our team to keep delivering excellent service.
Customer service
Jodie was extremely patient during the process of gaining access to my online account. She helped me to do this in an extremely professional and positive manner- going above and beyond the call of duty.
31 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to provide such positive feedback about your experience with Jodie. We are thrilled to hear that she demonstrated exceptional patience and professionalism while assisting you in gaining access to your online account.
At Saffron Building Society, we believe in going above and beyond for our customers, and it’s heartening to know that Jodie did just that. Your kind words affirm our commitment to providing outstanding service, and we will be sure to pass on your appreciation to her.
Appreciation of Chi for the excellent customer service …
I had called for a specific purpose and the call was attended to with exacting customer service standards. Appreciation of Chi for the excellent service offering customer satisfaction. What I would like to highlight is the value addition to the call and discussing points that would benefit the customer and that made the experience great.
I also wish to add that I had requested a call back via the website and received call without any delay the very next day. All best wishes to Chi.
31 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your positive experience! We are delighted to hear that Chi provided you with exemplary customer service during your recent call and that she went above and beyond to ensure your satisfaction.
Your recognition of the value added through her discussion of additional points that could benefit you is greatly appreciated. At Saffron Building Society, we aim to provide not just assistance, but meaningful interactions that enhance our customers' experiences.
It’s also wonderful to hear that your request for a call back was handled promptly and efficiently. We take pride in our responsiveness to our customers’ needs.
We will certainly pass on your kind wishes to Chi, who will be thrilled to know the impact she made. If you have any further questions or if we can assist you in any way in the future, please don’t hesitate to reach out.
Helpful Zoe
Very helpful and friendly solved my account problem.
30 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your experience with us! We are pleased to know that Zoe was very helpful and friendly while assisting you in resolving your account problem.
Recent Experience
Hi
Lauren gave us excellent Service to resolve a Cash need both succinctly, and successfully, recently.
The whole Team at Saffron Walden are always cheerful and courteous whenever you visit, and provide a professional service. Thank you so much for Saffron BS being in Ware; your presence is welcomed given that all other Banks have failed the people of Ware.
25 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear that Lauren provided you with excellent service in resolving your cash needs succinctly and successfully.
It's heartening to know that the whole team at Saffron Walden consistently demonstrates cheerfulness and courtesy, creating a welcoming atmosphere for our customers. We pride ourselves on providing a professional service, and your kind words affirm our commitment to that standard.
We are proud to be part of the Ware community and are committed to remaining on the high street to serve our customers for years to come, especially during a time when other banks may not have met the needs of the people. Your support is invaluable to us, and it motivates us to continue our efforts in the community.
Saffron Building Society customer support.
I called the support line as I was unable to make a transfer between accounts online, the very helpful lady who dealt with my call was very polite, professional and dealt with my issue promptly. I would like to add that every time that I have needed to call for support, my calls have always been dealt with in the same manner. Well done Saffron Building Society, your customer service is great.
30 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your excellent feedback! We are delighted to hear that our support team member provided you with polite, professional, and prompt assistance with your transfer issue.
It’s wonderful to know that every time you have reached out for support, your experiences have consistently met your expectations. At Saffron Building Society, we strive to deliver great customer service, and your recognition of our efforts is greatly appreciated.
Zoe is an absolute pleasure to deal…
Zoe is an absolute pleasure to deal with, and very thorough. She actually remembers me from previous conversations and has a really professional manner.
Lovely girl
30 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your kind words! We are thrilled to hear that Zoe has made such a positive impression on you. Her ability to remember previous conversations and provide thorough, professional service truly exemplifies the high standards we strive for at Saffron Building Society.
Zoe was very understanding
Zoe explained everything clearly and got me to understand which is a miracle in itself over the telephone!
Hopefully my query has now been sorted.
29 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for sharing your feedback! We are delighted to hear that Zoe was able to explain everything clearly and help you understand the process over the telephone. It’s always our goal at Saffron Building Society to make complex information easier to digest for our customers, and it’s fantastic to know that Zoe achieved that with you.
Emily Barker-Grocott saw us on time and…
Emily Barker-Grocott saw us on time and was very helpful when dealing with our requests and explained everything clearly.
28 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your feedback! We are delighted to hear that Emily was prompt in seeing you and provided helpful assistance with your requests.
Zoe was very helpful and informative
Zoe was very helpful and informative. She made it easy for me to decide what to do with my money.
28 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
I'm so pleased to hear about your experience with Zoe on the phone. Thank you for your feedback.
Easy to contact. Feels like personal service.
The customer services are really easy to get hold of and don't make you feel rushed.
28 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future
On the help lines they are very…
On the help lines they are very thorough and helpful when I didn't understand the interest process on my account
7 de fevereiro de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your valuable feedback! We are pleased to hear that our helpline team provided thorough and helpful assistance regarding the interest process on your account.
At Saffron Building Society, we aim to ensure our customers fully understand their accounts and any related processes. Your satisfaction with the support you received reassures us that we are fulfilling this goal effectively.
Stacey
Stacey, the lady I spoke to was really professional and so helpful. It was pleasure to deal with a company with so much customer focus. Often lost in business now.
25 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for sharing your wonderful feedback! We are thrilled to hear that Stacey provided you with professional and helpful service during your interaction.
At Saffron Building Society, we pride ourselves on our strong customer focus, and it’s rewarding to know that this made a positive impression on you. Your recognition of our efforts in delivering excellent customer service is greatly appreciated and serves as motivation for our entire team.
Zoe went beyond the call of duty.
Zoe went beyond the call of duty.
As pensioners she was extra patient.
A lovely personal telephone experience.
Sorted out our problem with great diplomacy.
Thank you Zoe a credit to your team
23 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for your kind feedback regarding your recent experience with Zoe. We are thrilled to hear that she went above and beyond to assist you, especially with her extra patience as you navigated your concerns as pensioners.
At Saffron Building Society, we strive to provide a personal touch in all our interactions, and it’s heartening to know that you had a lovely experience over the telephone. Zoe’s ability to sort out your problem with great diplomacy is indeed commendable, and we will be sure to recognise her contributions to our team.
Your appreciation means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help!
Freddy helped me resolve a problem in a…
Freddy helped me resolve a problem in a friendly manner
2 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
17 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
It’s fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and it’s gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
The most accessible Saffron Walden Building Society
They have offices that are open with pleasant and knowledgeable staff. We don't have to "Do it. On line" and the face to face interaction is why we use Saffron Walden Building Society.
We also completed our wills and power of attorney which were recommended by the investment staff whilst arranging our Isa's.
16 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear.
More brilliant customer service from…
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
16 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Stacey
I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.
15 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
Good morning Tracey, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Financial review took place on time. The staff member was polite, friendly and gave me all the information I needed
Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.
15 de julho de 2025
Opinião espontânea
Resposta da Saffron Building Society
I'm really glad to hear your found the Financial Wellbeing Review beneficial and we look forward to speaking to you again!
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