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Sainsbury's Travel money Opiniões 

8038
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver mais

Classificada 4 em 5 estrelas

The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver mais

Classificada 5 em 5 estrelas

Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver mais

Classificada 5 em 5 estrelas

Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver mais

Informações sobre a empresa

  1. Agência de câmbio

Sobre Sainsbury's Travel money

Escrito pela empresa

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(8038)

8037 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Flexible and personal service

Flexible and personal service. Denomination of notes offered were varied and sensible. Also, a very polite and helpful member of staff at the desk, so I could have exchanged them had I wished to. Quickly arranged for collection. I will definitely use this service again.

2 de setembro de 2026
Classificada 5 em 5 estrelas

Ordered my Euros online

Ordered my Euros online, was able to collect them 4 hours later. Quick and easy process. Asked for smaller denominations and was given what I needed by Ibrahim, great service.

26 de agosto de 2026
Classificada 1 em 5 estrelas

I was under the impression that I was…

I was under the impression that I was taking the time to get to Winchmore Hill to obtain the travel card. Not euros in cash. I did this a year ago for my autistic daughter. I was told I had to take the euros in cash but not offered the opportunity to put those euros on the card I had from last year. For some reason I had to pay with my bank card for euros to go on the card at a lower rate. This left me with euros in cash and euros on the travel card. In addition I was also told I could have topped up the travel card on the app. This was a fair distance I had to go in traffic. I was not pleased. Last year I got the travel card from there. Now it appears that it has to be ordered online.

2 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi Elayne,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't as straightforward as expected and appreciate how frustrating it must have been to make the journey to the bureau only to find the process had changed.

We understand your disappointment and regret any confusion around obtaining and topping up your Travel Money Card. Your comments have been noted and will be shared with the relevant teams as we continue to look for ways to make our service clearer and more convenient for customers.

If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.

Thank you,
Sainsbury's Travel money Customer team

Classificada 3 em 5 estrelas

Arrived at Sainsbury’s to collect my…

Arrived at Sainsbury’s to collect my order within in opening hour only to find that the cashier was on a break and I would have to wait 17mins. When I enquired why it was closed staff told me that the cashier is independent of Sainsbury’s and that he’s gone on break and that his time varies.

1 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi,

Thank you for your feedback. We're sorry to hear you were unable to collect your order straight away. Our Travel Money bureaux may occasionally close briefly to allow colleagues to take their scheduled breaks, with a notice displayed showing when the bureau will reopen. We understand this was frustrating, particularly as the information you received regarding the closure left you feeling uncertain.

Sainsbury’s Travel money is now operated by Fexco Group under a long-term partnership, but customers can continue to access the same trusted travel money services both online and in store under the Sainsbury’s brand, with no change to the service they know and trust.

We appreciate you bringing this to our attention and will share your comments with the relevant team as we continue to minimise inconvenience for our customers.

Thank you,

Sainsbury's Travel money Customer team

Classificada 3 em 5 estrelas

Good service but disappointed with the staff member.

I received an email the day after I had ordered my Euros advising they were ready for collection at the Sainsbury store on St Anne’s Way, Gloucester. Prompt service. The member of staff however has let the score down as all she said was I need to see ID and the bank card used. There was no please, thank you, hello, and no goodbye, and no other interaction.

1 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi Denise,

Thank you for your feedback. We're pleased to hear your order was ready for collection promptly, but we're sorry to learn that the service you received in store did not meet your expectations. We always want our colleagues to provide a friendly and welcoming experience, so we're disappointed to hear this wasn't the case on your visit.

We appreciate you bringing this to our attention and will share your comments with the relevant team.

Thank you,
Sainsbury's Travel money Customer team

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