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Sainsbury's Travel money Opiniões 

8076
•
TrustScore: 4.5 em 5

4,6

Agência de câmbio
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver mais

Classificada 4 em 5 estrelas

The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver mais

Classificada 5 em 5 estrelas

Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver mais

Classificada 5 em 5 estrelas

Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver mais

Informações sobre a empresa

  1. Agência de câmbio

Sobre Sainsbury's Travel money

Escrito pela empresa

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(8076)

8037 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It was a smooth transaction

Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be mindful that don't use credit card to purchase the travel money as banks treat it as cash withdrawl and charge for it so use the debit card.

25 de agosto de 2026
Classificada 1 em 5 estrelas

Extremely disappointed

I went to collect currency I had ordered, with the opening hours clearly stated in my email. I arrived at 1:45pm, only to find a notice saying the service wouldn’t reopen until 2:30pm.

With ANPR parking restrictions, it was unclear whether I could leave and return without risking a penalty charge.

Unreliable, poor customer service and completely avoidable inconvenience. Overall, very poor service from Sainsbury’s.

1 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi David,

Thank you for your feedback, and we're sorry to hear about your experience. While our travel money bureaux may briefly close at quieter times to allow colleagues to take their scheduled breaks, a notice is displayed advising when the bureau will reopen.

We understand how frustrating it must have been to arrive and then be unable to collect your currency as expected. We appreciate your feedback and will continue to do all we can to minimise inconvenience for our customers.

Thank you
Sainsbury's Travel money Customer team

Classificada 3 em 5 estrelas

Long wait collecting euros

Had to wait a long time to collect my money. I queued once, gave up & did my shopping then came back to an equally long queue. Needed both kiosks operating……
Lady was lovely who served me & was quick when I finally got to the desk.

2 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi Jude,

Thank you for taking the time to leave a review. We're sorry to hear about the wait you experienced when collecting your order and understand how frustrating long queues can be. We're pleased to hear that the colleague who served you was friendly and efficient once you reached the desk, and we'll be sure to pass on your kind comments.

We appreciate your feedback and will share it with the team as we continue looking for ways to improve our customers' experience.

Thank you,
Sainsbury's Travel money Customer team

Classificada 5 em 5 estrelas

Foreign Currency …

The process of ordering currency online was easy and at a very competitive rate. Collecting from my chosen store was simple and the service I received from your employee was excellent. Thank you.

25 de agosto de 2026
Classificada 5 em 5 estrelas

A convenient way to exchange money

The online exchange worked smoothly and pick-up in store was good too. I'd recommend this.

1 de setembro de 2026
logótipo da Sainsbury's Travel money

Resposta da Sainsbury's Travel money

Hi,

We're delighted to hear that your online exchange worked smoothly and that your in store pick up experience was good. We appreciate your recommendation.

Thank you,

Sainsbury's Travel money Customer team

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