Salt and cleanz Opiniões 

1159
TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We have used this company several times before and never had a problem, always the correct items and delivered in the time stated. Our last order on the 7th July has still not been delivered. I have e... Ver mais

Classificada 2 em 5 estrelas

Have used company many times before and been pleased with service, their Salt prices are very competitive. Unfortunately, this last order has been problematic, I ordered a year's supply which has... Ver mais

Classificada 2 em 5 estrelas

Still waiting for delivery after 16 days. I just wanted to know when to expected delivery, but the company is not responding to emails or phone calls. They have banked my payment but I am worried I... Ver mais

Classificada 4 em 5 estrelas

Ordered salt tablets on the 12th Jan & arrived 16 days later, when following this up a rep said it states on the website about deliveries but i couldn’t find where that was written. Had to buy single... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamento para amaciamento da água
  2. Serviço de remoção de neve

Escrito pela empresa

Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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2,6

Todas as opiniões

(1159)

59 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Have always ordered my Harvey Block…

Have always ordered my Harvey Block Salt from Saltandcleanz company. They are really good and usually deliver promptly. This time around I had to chase my order as it was over their 10 day promised period. Will strongly recommend them.

14 de junho de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Classificada 5 em 5 estrelas

Second time user

Second time user: great price and ultra quick delivery on my salt order = 5* after good experience last time.
I can overlook lack of warning about delivery day (I just got home and there it was on the doorstep), out of date info on the website and an absence of reply to emails

1 de junho de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Classificada 5 em 5 estrelas

Excellent service

The price is reasonable and the delivery is quick

12 de maio de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Classificada 5 em 5 estrelas

A professional, value for money company

My order for Hydrosoft Salt tablets for a very competitive price was completed in a professional manner with a very helpful driver at the point of delivery. Nothing else to add other than I will definitely be using Salt and Cleanz again!!

23 de abril de 2024
Classificada 1 em 5 estrelas

We had lots of problems

We had lots of problems - after the order was placed I waited 12 days and then phoned up to find out when we could expect a delivery. No phone call back. . Phoned again, same story. Phoned twice more still no reply. Sent an email and was told we could expect it by a certain date . Date passed , no delivery. Phoned again, no phone call back. And so it went on! And suddenly one day my delivery is on the front porch. Needless to say I will not use this company again. There are others and if customer service is so poor it’s easy to go elsewhere!

10 de abril de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Thank you for your time in review

We would be really pleased for some more details , please re-send to sales@saltandcleanz.co.uk and someone from our customer care, will look into for you and revert back

Classificada 1 em 5 estrelas

Complaint

Treat this as a customer compliant from a regular customer.

Regular customer but service on this occasion was very poor.

Ordered 10 bags of softener salt tablets. Delivered 9 bags of the right one but the last bag was a substutite (and was cheaper priced).

Made 3 calls now and emailed twice and still no responses. Don't return calls and emails

As a regular customer, now seriously considering buying the product from a different supplier after having ordered from the company for the past 3 years.

Don't want to waste any more time on this.

13 de abril de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Thank you for your time in review

We would be really pleased for some more details , please re-send to sales@saltandcleanz.co.uk and someone from our customer care, will look into for you and revert back

In the meantime please remove this review so we can amicably solve

Classificada 1 em 5 estrelas

No one calls you back!

Placed an order on the 6th April. Only after I placed the order they sent me a order email confirmation stating it will take 10 working days to process, had I have known this I would've placed an order at a later date. I'm not available to take the delivery Thursday or next week. I have called the company 4 times and sent a Urgent email, but still no response! Now I'm having to go through my bank. Poor customer service. Not even worthy of 1 star!

11 de abril de 2024
Opinião espontânea
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Hello have you any more details so we can investigate

Classificada 1 em 5 estrelas

Unprofessional

Last time i ordered with them i had a massive delivery problem they were unwilling to acknowledge so i wrote a bad review… i gave it another go as i didn't have any problems before… they just cancelled my order… talk about childish behaviour…

25 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered Harvey’s salt blocks again …

Ordered Harvey’s salt blocks again from Salt and Cleanz as they have the best deals even when you add delivery charge. What I didn’t expect was delivery the same day! Literally 2hours after I placed the order it was on my doorstep which was totally unexpected as the driver just happened to be in the area with stock in the van! Amazing service and the best price around…thank you!

25 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Very poor customer service but couldn’t fault them on price

Iam responding to your reply which I feel as a small business you should take into consideration your customers views on how they felt the order was dealt with which I feel you have not by your response you have given. I placed the order on the 23rd Jan and expected to get an email to confirm this order which I didn’t I had previously ordered from you once before with a confirmation email of the order so found that unusual I kept checking my inbox and junk nothing so I left it a week and contacted you on your number just to get confirmation that you had received my order I got through to a young lady who tried to put me through to yourself but no reply so I tried again later that day as she couldn’t give me that information no reply. I then tried everyday twice a day morning and late afternoon to try and get that information for a week. I spoke to acouple of young ladies and explained my situation to them they tried not only your number but other numbers they said they worked from home and there was nothing else they could do which was understandable.As you can image I was getting so frustrated because all I wanted was confirmation of the order. The first I new that you had received the order was when your delivery driver called to say he would deliver in the next half an hour and was I available when he turned up. I explained everything that happened and how I couldn’t get through to anybody and not knowing if you had even received my order.to which he really didn’t no what to say I kindly asked him if he would put the salt in a safe place for me as I am disabled and wouldn’t be able to carry them which I was very appreciative of and thanked him for his kindness. So to get the reply that you have sent is not the way to deal with your customers. You didn’t even apologise.all I was trying to do was confirm the order. You said on your reply that your a small business but in the next breathe telling me you don’t need my custom anymore which I thought was rather bizarre and not very business like you should expect to get reviews based on peoples different experiences dealing with your company

23 de janeiro de 2024
logótipo da Salt and cleanz

Resposta da Salt and cleanz

Difficult to digest such a long review

You initially (falsely) said it took three weeks for delivery- we have challenged you and you have taken exception.

You ordered on 23.1 - delivery made 2.2
Our standard delivery time is 10 working days - this was delivered to you, 8 days later
Big ✔️- Early (albeit our site due to huge winter demand said 20 days )

We sent a confirmation, sent, R&R - ✔️

Calls- during our peak winter season, we explicitly asked customers for patience via notification on website, which may have been missed, equally if we haven't returned calls within short periods, we regret this, we just haven't an operation to update at every stage of a delivery.
You note, you ordered before, we were actually later previously but don't seem to have been lambasted on here, nor was a review given, presumably a positive one would have occurred as you reordered with us.
Frustrating for us , as we were even better this time.

I note your comments on our delivery driver, sounds like really top serviice, Better than we expect of them in many ways, Amazon etc, you can pay more, equally not ready absolutely anybody, and they will leave by your bins or door. So a big tick for our company ✔️

We deal with customers very fairly, this review was grossly unfair, and in the end it's not about not needing people's custom.

It's about the value of a transaction both ways, and really and truly this feedback is largely completely out of keeping and unappreciative of a quick delivery , reasonably priced product and staff member who seems to have gone out of his way to help.
But if the frustration your end warrants the misleading and unfair commentary, little we can do.
If you need anything further please email in sales@saltandcleanz.co.uk


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