Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... Ver mais
A empresa respondeu
Köp inte kläder från Samsøe. Köpte en skjorta och det blev en stort hål vid underarmen efter endast 6 månader med måttligt användande. Butiken där jag köpte den kontaktade Samsøe som vägrade att göra... Ver mais
A empresa respondeu
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takked... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Informações de contacto
3,4
Aceitável
229 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic quality and customer service
First of all the quality of the products is excellent, so far I am delighted with every item I bought. Then their customer service is Service with a capital S!! My question on a minor price difference online and instore was settled immediately by Cecilie.
7 de fevereiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Karin
Thank you so much for the amazing 5-star review and kind words.
We are happy to hear that you are delighted with your items and the quality of these, which can be enjoyed for many many years from now! 🌍
We are always happy to help and look forward to see you again at Samsøe Samsøe.
Have a wonderful day,
Josefine
Customer Care Team, Samsøe Samsøe
Clothes that last almost a lifetime
Beautiful clothes which you can wear many years
31 de janeiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Dammy
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our designs as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day 💙
Josefine
Customer Care Team, Samsøe Samsøe
Resposta da SAMSØE SAMSØE
Dear Tami
Thank you very much for leaving your lovely review with us!
We are happy to hear that you enjoyed your experience shopping with us and we look forward to see you again at Samsøe Samsøe.
We wish you a wonderful day,
Josefine
Customer Care Team, Samsøe Samsøe
5 stjerner til Julie og resten af…
5 stjerner til Julie og resten af kundeservice for ualmindelig god service og en ekstra ordinær god indsat for hjælpe mig med at finde en jakke jeg troede var udsolgt. Ville give 6 stjerner hvis det var muligt 😊
5 de fevereiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Mads
Tusind tak for at efterlade os de flotte 5(næsten 6) stjerner her på Trustpilot! 🤩
Det glæder os meget at du ved at kontakte vores kundeservice, kunne finde den helt rigtige jakke og vi håber at du får glæde af den i disse kolde måneder og mange år frem!
Vi sørger for at give din feedback videre og ser frem til at se dig igen hos Samsøe Samsøe.
Du ønskes en rigtig dejlig dag,
Josefine
Customer Care Team, Samsøe Samsøe
Super god service
Super god service, hurtig svar på mail.
Fantastisk produkt i god kvalitet blev leveret indenfor 2 døgn
Bedste anbefalinger herfra 🙏
23 de janeiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Ulla
Tusind tak for de fine 5 stjerner og ord 🤩
det varmer utrolig meget at høre at du har haft sådan en positiv oplevelse med både vores kvalitet af produkter og service. Tak fordi du ville dele din oplevelse med os her på Trustpilot.
Vi glæder os til at se dig igen hos Samsøe Samsøe og ønsker dig en dejlig dag.
Josefine
Customer Care Team, Samsøe Samsøe
Great quality clothes that last forever…
Great quality clothes that last forever with modern and simple design.
Amazing customer service!
17 de janeiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Anastasia
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our design and quality as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day 💙
Josefine
Customer Care Team, Samsøe Samsøe
They are SUPER !!!
With my order I forgot to add the extra 10% as a new client. By sending the voucher they refund the amount.
They are super and helpfull.
Certainly FIVE w-stars (even more)
Hilde Castro
BELGIUM
9 de janeiro de 2023
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Hilde
Thank you so much for taking the time to give us your lovely review!
We are always happy to help and hope to see you again soon at Samsøe Samsøe.
We wish you an amazing day,
Josefine
Customer Care Team, Samsøe Samsøe
Thnx for helping out!
I had a question about an item that I saw online, that was styled on a model. They told me exactly what it was, and where I could get it. Even though it wasn’t available at Samsoe. Great job helping people out!
Only thing that could be better, not having to print out return forms. Who has printers these day’s? 🙈
27 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Katelijn
Thank you very much for taking the time to give us your kind review - this is really appreciated! We are happy to hear that our Customer Care team could help and find what you where looking for.
Furthermore, we hope that we will be able to provide a better return solution for your country in the nearest future, as we already have for other countries.
We hope to see you again soon at Samsøe Samsøe and wish you a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
The customer service was very helpful…
The customer service was very helpful when I was trying to get ahold of a coat. They managed to find it and sent it to the closest store.
21 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Robert
Thank you very much for taking the time to give us your lovely review. We are so happy to hear that you got just the right coat that you wanted 😊
We look forward to see you again at Samsøe Samsøe and wish you an amazing day.
Josefine
Customer Care Team, Samsøe Samsøe
Great products and amazing staff!
27 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Max
Thank you very much for taking the time to give us your kind feedback. We are so happy to hear that you like our products and have had a good experience with our staff.
We hope to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
I’ve ordered a shirt for my son
I’ve ordered a shirt for my son. Unfortunately was the package empty when it arrived to my service point. I contacted Kristoffer at custom service. He was so helpful and everything went so fast and smooth: my refund and my new order on the shirt. This time the shirt arrived safely and my sons Christmasgift.
4 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Ingrid
Thank you so much for taking the time to give us your lovely review - this is really appreciated!
We are very happy to hear that we were able to help you with a quick solution and that you got the Christmas present just in time for your son. We will make sure to pass the feedback to our Customer Care agent Kristoffer.
We look forward to see you again at Samsøe Samsøe and wish you a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
A parcel went lost and samsoe went…
A parcel went lost and samsoe went above and beyond in their customer care to help out. Kristoffer was especially helpful. Thank you to all the team there. Great experience
6 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Short
Thank you so much for taking the time to give us your amazing review - this is very appreciated and truly warms our hearts 💙
We are happy that we were able to help find a good solution for you and we will of course make sure to hand over your kind feedback for our team member, Kristoffer.
We look forward to see you again at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
God kundeservice.En rigtig god oplevelse at handle ved…
En rigtig god oplevelse at handle ved Samsøe Samsøe. Super service, venlig og vejledende kundemedarbejder. Handler gerne hos jer igen.
5 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Claus
Tusind tak for din anmeldelse og fine ord, dem sætter vi virkelig stor pris på!
Vi er altid glade for at kunne hjælpe og vi glæder os til at se dig igen hos Samsøe Samsøe.
Med ønske om en fantastisk dag.
Josefine
Customer Care Team, Samsøe Samsøe
Får alltid veldig god service hos…
Får alltid veldig god service hos Samsøe!
30 de novembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Kære Consumer
Tusind tak for din anmeldelse og fine ord, dem sætter vi virkelig stor pris på!
Vi er altid glade for at kunne hjælpe og vi glæder os til at se dig igen hos Samsøe Samsøe.
Med ønske om en fantastisk dag.
Josefine
Customer Care Team, Samsøe Samsøe
Great Quality/Price
Bought a vest via a boutique in my country. On the SS website the vest was sold out in my size but I was able to find it at a concept store and directly bought it. So far I’m not regretting it! Very pleased with the quality/price.
1 de dezembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Aaron
Thank you very much for taking the time to give us your feedback. We are so happy to hear that you got just the right item you wanted and are enjoying our quality and prices 💙
We hope to see you again soon at Samsøe Samsøe and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
There was a problem with their delivery…
There was a problem with their delivery partner. Samsoe Samsoe helped me out and provided my great assistance! Great customer service!
30 de novembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Nath
Thank you very much for taking the time to share your wonderful review with us, we really appreciate it! 💙
We are always happy to help, and hope to see you back soon at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
Excellent brand and service
Excellent brand. Excellent customer care!
9 de novembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Tim-Nicolas
Thank you very much for taking the time to share your lovely review with us, we really appreciate it!
We are always happy to help, and hope to see you back soon at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
There was a technical problem which…
There was a technical problem which lead to payment without confirmed order. Quick and kind response to my email, I received a refund and could redo the order in a successful way.
9 de novembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Rosalinde
Thank you very much for taking your time to share your kind feedback with us. We are happy to hear that we could solve this issue quickly and we hope that you will enjoy your new order 💙
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
After charging me £10 for delivery..My…
After charging me £10 for delivery..My parcel was sent to the wrong address, I live at 52 and they put number 5 on the parcel. The lady at that address had to open the parcel and get my number off my invoice to call me about it. When I checked my confirmation email I had indeed put number 52, twice!! When my partner tried on the top that said ‘relaxed fit’ on the website it didn’t go anywhere near him. Very small sizings!! To add insult to injury they then charge you £11 to send your return back. Disgusting!! For an expensive brand returns should be Free!! Will never shop there again
8 de novembro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Jemima
Thank you for taking the time to give us your feedback.
I am very sorry to hear about this experience and completely understands why you are not quite satisfied with this.
If you can please reach out to us at customercare@samsoe.com, we will make sure to follow up on this matter and help you further.
I apologise for the inconvenience caused by this and wish you a lovely day.
Josefine
Customer Care Team, Samsøe Samsøe
Réponse rapide complète et agréable
Réponse rapide, très complète et agréable,
24 de outubro de 2022
Opinião espontânea
Resposta da SAMSØE SAMSØE
Dear Christine
Thank you very much for taking the time to share your lovely review with us, we really appreciate it!
We are always happy to help, and hope to see you back soon at Samsøe Samsøe.
Have a wonderful day.
Josefine
Customer Care Team, Samsøe Samsøe
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