Another great purchase. S&R always have wonderful top quality products and provide a first class service. I have purchased several high quality items including a Rolex together with GIA certificated d... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
What an amazing buying experience. My jewellery, in this case a Comete ring, is exactly as described, and more lovely in reality than in the online photos. Delivery was the following day. Custo... Ver mais
A empresa respondeu
Quick response to query. Super fast delivery. Contact through Jeanette, who exceeded my expectations. Beautiful Tiffany ring purchase and very happy with price. Highly recommend. Would definitely buy... Ver mais
A empresa respondeu
Spotted a nice ring "on sale" on the S&R website. A quick call confirmed that - even on sale at a highly discounted price - the piece was fully returnable. Order placed, ring delivered the next day in... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre S&R Jewellers
Escrito pela empresa
SHOP JEWELLERY
SHOP WATCHES
Luxury with a past, present and future. Buy, sell and exchange preloved fine and designer jewellery, watches and handbags from houses such as Rolex, Cartier and Hermès, online and through our showrooms.
From nearly new to antique and vintage, every pre-owned piece is authenticated, cleaned and prepared by our specialists before it joins our collection.
Whether you are selling second hand jewellery you no longer wear or searching for your next find, our team is on hand to guide you, helping preloved treasures pass from one owner to the next.Discover S&R Jewellers
Escrito pela empresa
- Shop pre-owned luxury
- Explore authenticated jewellery, watches and handbags from leading luxury brands, available online and from our three London stores.
- Buy with confidence
- Every purchase includes guaranteed authenticity and a 12-month warranty, with free UK delivery and 14 day returns.
- Sell or part exchange
- Choose an outright sale, consignment, or part exchange when selling your jewellery, watch, or handbag.
Informações de contacto
127 Victoria Street, London, SW1E 6RD, London, Reino Unido
- 020 3915 2287
- info@sandrjewellers.com
- sandrjewellers.com
4,9
Excelente
419 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Service
Excellent Service
I would like to express my thanks to Ruth at the Victoria branch for her professional and courteous service. We had a great time talking with her, she took her time with us, and she is a fine example of how to treat customers.
25 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received from Ruth.
We look forward to hearing from you.
Resposta da S&R Jewellers
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Excellent Jewellers
Fantastic customer services and my earrings were stunning!
Thanks so much. Will be buying from you again.
23 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your review.
We are pleased to hear that you are happy with your new earrings.
We look forward to hearing from you.
Really happy Absolutely great
Absolutely great ! Really helpful not rushed and left with 2 gorgeous rings !!
20 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your brilliant review.
We are pleased to hear that you are happy with your new purchases.
We look forward to hearing from you.
Fabulous customer service
Fabulous customer service, beautiful item as described and knowledgeable help when needed.
17 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your amazing review.
We are pleased to hear that you are happy with the service that we provide and that you are happy with your new purchase.
We look forward to hearing from you.
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with our delivery times and that you are happy with the item.
We look forward to hearing from you.
Went to buy a bracelet
Went to buy a bracelet. The seller had no idea about the bracelet jewellery house I had to explain her what it was , well done for the expertise!, I was quite fast as I knew what I wanted. While I was paying a couple came in to retrieve a watch. The store “owner” needed a space, the other table was occupied so she stand in front of me so that I could hurry to pay.Not to say that I thought that it was appalling that an expensive jewellery had so poor manners. So this rude women “owner “ stands in front of me to rush me out. Of course now the jewellery was paid!
Conclusion: I will never ever put foot in there again.
13 de setembro de 2025
Resposta da S&R Jewellers
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, particularly with the customer service you received in-store. This isn’t the level of care we strive to provide, and we sincerely apologise for the frustration and inconvenience this caused.
Your comments are incredibly important to us, and we’ll be reviewing this internally to ensure its addressed. We’d really appreciate the chance to speak with you directly - please feel free to reach out to us at info@sandrjewellers.com or on 020 3915 2287 at your earliest convenience. Thank you.
Had a great experience shopping with…
Had a great experience shopping with them online. The delivery was super fast and they even called me to let me know it was on its way. Thank you so much.
13 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your kind feedback. We are delighted you had a great experience shopping with us!
They were friendly and helpful from the…
They were friendly and helpful from the outside and I'm really happy with the purchase. A great price too and arrived safely by special delivery
16 de setembro de 2025
Resposta da S&R Jewellers
We greatly appreciate your feedback and are glad you had a great experience with us!
Not great, feel a bit bumped
I purchased a beautiful tag watch, I was called almost instantly to tell me they couldn’t find the box or papers but they give me a discount so I accepted.
Due to this I sent off to tag to get it a basic service to confirm authenticity, this is £80….
Tag contacted me to say the watch is damaged, not working properly and will cost £390 to fix, I emailed these and heard nothing back so went ahead with repair as I’d have to lose £80 for the initial send in anyway. The seller have told me I should have sent it back to them to check and repair, considering they missed the fault when they had it, I don’t really trust that process and expect a manufacture repair as warranty anyway. So no refund for the cost I have incurred at all. I am then told that they were selling the watch for someone else, the warranty is with them.. makes the initial box and paper story seem a little bit suspect to me and tbh I wouldn’t buy from them again, real shame
23 de julho de 2025
Resposta da S&R Jewellers
Thank you for your review.
On the 22nd July 2025, you purchased the Tag watch from us. At the point of sale we identified that the box and warranty card were not present. We immediately contacted you and offered either a partial refund of £200 (which you accepted) or a full refund (which you declined).
On 12th September, you informed us that you had sent the watch to Tag Heuer for authenticity checks and they had found a fault. This was the first time we were made aware of any issue with the watch, and unfortunately, we were not given the opportunity to inspect or resolve the matter before it was sent to the manufacturer.
For all our watches, we use only Tag Heuer-accredited service agents or, where necessary, the original manufacturer. After receiving your email on the 12th we attempted to call you, but the number provided was incorrect. We then followed up by email, arranging a pre-paid courier package for you to return the watch for assessment, and offered either a repair under our warranty or a full refund.
As standard practice, the warranty for a pre-owned piece is always with the seller rather than the manufacturer. As the watch went directly to the manufacturer rather than through our service channels, we’re unable to cover third-party repair costs.
We take authenticity and after-sales support very seriously and had no knowledge of any fault prior to the sale. We remain happy to assist within the terms of our warranty if you’d like us to assess the watch.
Excellent customer service
Excellent customer service, very responsive & order received promptly the next day. Earrings are beautiful, would highly recommend
11 de setembro de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that our staff could provide you with a responsive service and that you are happy with out delivery times.
We look forward to hearing from you in the future.
theylook after me on a professional…
theylook after me on a professional wall together it was great doing business with them a good deal on my purchase,with courtesy
30 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your review.
We are happy to hear that you are pleased with the service that you received.
We look forward to hearing from you.
Reliable jeweler
I placed an order on Friday afternoon. And I received the order next day on Saturday by special delivery. I was so happy to receive it so quickly.
And the jewellery I received was exactly described on the website.
29 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your enquiry.
We are pleased to hear that you are happy with our prompt delivery times.
We look forward to hearing from you.
Wonderful customer service and good quality jewellery.
This is the second piece of jewellery that I have purchased from this company.
The customer service is extremely good, I dealt a lot with Jeanette who was extremely helpful and efficient.
This time I took advantage of the part exchange which was handy.
The package arrived well packed with necessary documentation very quickly.
I love the necklace, I highly recommend this jewellers.
3 de setembro de 2025
Opinião espontânea
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that Jeanette could provide you with excellent customer service and that you were pleased with your new purchase.
We look forward to hearing from you soon.
Amazing experience
I had a lovely experience purchasing a ring, Sam from the online team was very helpful. My order arrived well packaged, better than I expected and the day after placing! Can’t wait to order again 🤍
29 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received from Sam and your item.
We look forward to hearing from you.
Very speedy delivery nicely packed kept…
Very speedy delivery nicely packed kept well informed item as described
28 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with your new purchase and our packaging.
We look forward to hearing from you.
Found the new bracelet and purchased…
Found the new bracelet and purchased it, hassle free, arrived although it didn’t have a certificate which I already knew about prior to making the purchase. My only concern was wound it fit and it did. I’m not selling it anytime soon.
24 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with your new purchase.
We look forward to hearing from you.
Well informed person who checked out…
Well informed person who checked out any questions I had
22 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Really helpful staff
Really helpful staff, item arrived swiftly .
Delighted with purchase .
21 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Really good customer service.
Really good customer service.
Spoke to Harvey on the phone who guided me through the procedures for part exchanging my watch very well.
Unfortunately the watch I ordered wasn't quite what I had imagined, and the procedure for a refund was swift and easy.
Would highly recommend purchasing from this company.
19 de agosto de 2025
Resposta da S&R Jewellers
Thank you for your positive review.
We are sorry to hear that your watch was not up to your expectations aesthetically.
We look forward to hearing from you in the near future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.