sanitmax.com Opiniões 

46
TrustScore: 4 em 5

3,9

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Classificada 3 em 5 estrelas

I got the dry ice blasting machine and after the second use 2 of the nozzles fell apart. Also the rubber hose inside kept blowing off so I had to replace the hose connectors with better ones

Classificada 5 em 5 estrelas

I recently bought an RT50 floor scrubber from sanitmax.com, and their service was fantastic. The customer service rep walked me through the machine’s operation via video and patiently answered all my... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The machine is great once all the parts arrived. I was disappointed in came in two separate boxes on different days. Then when putting it together it was discovered we were missing two u bolts that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The folks at Sanitmax are customer focused. The Floorscrubber does a great job. And even better when things don’t go as expected Sanitmax is available gets on the phone and makes it right.

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3,9

Bom

TrustScore: 4 em 5

46 opiniões

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3 estrelas
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1 estrela

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3,9

Todas as opiniões

(46)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Dry ice machine issues

I got the dry ice blasting machine and after the second use 2 of the nozzles fell apart.
Also the rubber hose inside kept blowing off so I had to replace the hose connectors with better ones

4 de abril de 2025
Classificada 5 em 5 estrelas

Great Product

I rarely write reviews but I felt I needed to on their Heated Carpet Extractor. Pros- high quality machine with great heated water spray and suction, very durable and looks like it will last forever.. Priced much lower when compared to others. Rolls easily. Con- need elevator, although easy to roll if you have steps and no elevator it will be difficult to manage steps. I shopped around extensively for this and was excited to find it but need to return b/c need 2 people to take upstairs. Customer service was surprisingly accommodating and give them 5 stars also.

17 de março de 2025
Classificada 4 em 5 estrelas

Having some issues with the machine we…

Having some issues with the machine we purchased but santimax has been trying to fix the solution waiting to see what’s next. Issues have been a problem but santimax has been very helpful with the solution really good customer support!

17 de março de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

Thank you for your feedback! We appreciate your patience and are committed to resolving the issue as quickly as possible. Please feel free to reach out to us directly if you need any further assistance — we're here to help!

Classificada 1 em 5 estrelas

The walk behind scrubber that was sent…

The walk behind scrubber that was sent worked for a total of 10-15 minutes before breaking down. I emailed on the 3rd to customer service with no response. And again on the 5th with no response.
I then put in another ticket days later with, no response.
I then received an email asking for a review, I threatened litigation on the 10th for not upholding their warranty and receive a response within hours. Foremost telling me that I had never emailed them. I sent screenshots proving otherwise.
I was walked through how to fix the issue and was offered a free battery or brushes for the inconvenience. I accepted the battery and said I wanted to move forward from this and continue working with them. I never recieved the battery and they again became unresponsive again.

Sanitmax/sunmax responded to this comment, asking me to reach out and contact them to correct the issue. I did so a couple days after they asked me to.

They did not respond to the email they suggested I send them.

23 de fevereiro de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

We sincerely apologize for the experience you've had. We truly value your feedback and your business. We understand your frustration and are committed to making this right. You can reach out to us directly by sending email to sales@sunmaxus.com so we can prioritize resolving this matter for you as quickly as possible. Thank you for your patience.

Classificada 1 em 5 estrelas

Your delivery process is horrible

Your delivery process is horrible. I have been tracking my order for three days and it says it is out for delivery all three days.

20 de março de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

We’re very sorry for the delivery delays you experienced. Unfortunately, once the package leaves our warehouse, the shipping process is handled by the carrier. We are actively working with them to improve service and appreciate your patience. Please feel free to reach out to us if you still need assistance.

Classificada 3 em 5 estrelas

I pretty much ordered a part I didn't need.

I had a part that broke. I wanted to buy the replacement part. I got quoted the assembly. I ordered the assembly. The new assembly no longer has the part on it that broke on mine. Apparently, they did away with that part on the assembly.
I could have just removed the part off of my assembly and had the same thing I just paid for. When I inquired about just buying the part, I was told it wasn't on the new assemblies. I thought that they just made the new assembly better where they didn't need the part that broke on mine. Incorporated into the new design I was thinking. Guess not.

3 de março de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

Thank you for sharing your experience, and we apologize for the confusion. We understand your frustration regarding the missing part and the expectation that the new assembly would address the issue differently. It sounds like there was a misunderstanding about the design changes, and we regret that we didn't clarify this for you earlier. We're constantly improving our products, and some parts are indeed modified or removed in newer versions. If you still need assistance finding the correct part, please feel free to reach out to us directly. We’re happy to help resolve this for you in the best way possible.

Classificada 3 em 5 estrelas

Floor scrubber

Purchased on February 27 and still did not receive the machine.

28 de fevereiro de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

Thank you for your feedback. We're sorry to hear about your experience. We want to clarify that your floor scrubber was shipped on time, and according to our records, it was delivered on March 11. We understand that freight delivery can sometimes take longer due to the nature of heavy shipments, and we appreciate your patience in this matter. If there's anything else we can assist you with, or if there are any issues with the product, please don't hesitate to reach out to our customer service team. We value your business and are here to help!

Classificada 5 em 5 estrelas

Good product and quick delivery

13 de fevereiro de 2025
logótipo da sanitmax.com

Resposta da sanitmax.com

Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and the delivery speed. If you ever need anything else, don't hesitate to reach out. We truly appreciate your business!

Classificada 4 em 5 estrelas

A solid choice…

The sweeper was delivered soon after ordering. A big plus with winter here and plenty of salt being dragged in on boots. The sweeper picks the big and little stuff up with ease. This was a good choice for us as we have 9000 sq feet of floor to sweep.

13 de janeiro de 2025
Classificada 5 em 5 estrelas

Good Suction

So far I've used this on tile floor and rug. Good suction but rather loud. Light weight. I still need to use the shampoo. Hoping to get to that in a week or so.

Picked up lots of dust, and dog hair. Awesome 👍

23 de dezembro de 2024
Classificada 2 em 5 estrelas

Disappointed

Showed up 4 days after it was promised. I called your company and asked for a supervisor to return my call. Nobody returned my call! Felt like you got our money and didn't care if we were satisfied or not!

3 de dezembro de 2024

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