I got the dry ice blasting machine and after the second use 2 of the nozzles fell apart. Also the rubber hose inside kept blowing off so I had to replace the hose connectors with better ones
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Leia as opiniões dos outros
I recently bought an RT50 floor scrubber from sanitmax.com, and their service was fantastic. The customer service rep walked me through the machine’s operation via video and patiently answered all my... Ver mais
A empresa respondeu
The machine is great once all the parts arrived. I was disappointed in came in two separate boxes on different days. Then when putting it together it was discovered we were missing two u bolts that... Ver mais
A empresa respondeu
The folks at Sanitmax are customer focused. The Floorscrubber does a great job. And even better when things don’t go as expected Sanitmax is available gets on the phone and makes it right.
A empresa respondeu
3,9
Bom
46 opiniões
Sem histórico recente de solicitação de opiniões
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Enviaron el producto rápido el producto…
Enviaron el producto rápido el producto ya lo vamos a probar
2 de dezembro de 2024
Carpet machine works great I just wish…
Carpet machine works great I just wish the hose locked on tighter it tends to pull out if you pull on the hose. But it has great extraction power
3 de dezembro de 2024
Great customer service
Nazareth was extremely helpful. After describing the problem, he knew what I needed and ordered the item immediately which came within 2 business days.
27 de novembro de 2024
Arrived Ahead of Schedule
Delivered ahead of what was scheduled and this was great because we needed them for an audit. And we passed.
22 de novembro de 2024
Really good very professional
Really good very professional, extremely fast the delivery and exactly how's show in the pictures I really happy good bless sanitmax team always
14 de novembro de 2024
No more greasy floors!
Last week, I bought an SM421AC, and I’m giving it a 5-star rating! The shipping was fast and free, which was a huge plus. Customer service, especially Ben, was super helpful and gave me professional guidance. The SM421AC has become my restaurant's cleaning hero. No more greasy floors! After cleaning and polishing, the floors are so shiny they look like mirrors. I think this might be one of the reasons why business has been booming lately.
14 de novembro de 2024
Opinião espontânea
The instructions were not good…
The instructions were not good whatsoever, and I had to go to YouTube to get more information on how to use the product. Once we got the machine running it did not clean or pick up the dirt from the floor and I'm now working with your company to get assistance to get the product to work or return the product.
23 de outubro de 2024
The handle is very flimsy
The handle is very flimsy. Other than that, the product would be perfect.
4 de novembro de 2024
Great machine and customer service
Great machine and wonderful customer service!
18 de outubro de 2024
I regret buying this extractor, the cost savings not worth the headache and time lost.
Upon using the extractor the side handle broke neither electrical cords were securely secured and were sliding out of the housing and unit body the unit leaked water from both the middle seam of the units body and from a connection housing along the hose. I was told if I opted for a replacement I would not be able to return it. So I could receive another faulty unit and be stuck with it or have to continue an endless line of replacements due to quality issues,. That Is Not Right. At the very least I should be able to have the 2 week period to test the replacement for issues. The customer service person I felt with forgot to include a question in her email response to my outreach. Her first email stated a replacement was on its way, so I took that as the matter no longer needed monitoring. But the agent sent an additional email stating she had forgotten to ask for my approval which I was not aware of and not on the lookout for. I receive too many emails to be able to constantly monitor the inbox. So I wasn't aware of the follow up email for well over a week. The service person then blames me for running out the clock on the two week refund window glossing over the fact she had made a mistake requiring her followup email. She tells me if I opt for a replacement I can't return it even if it has issues like the first unit. As if somehow it's my fault the first unit had so many quality control issues. This entire saga has.been a huge waste of time. And the condescending customer service agent never responded to my last email including questions. It's now been over two weeks and no response.
16 de outubro de 2024
The item is working great it can get…
The item is working great it can get the job done
29 de outubro de 2024
Resposta da sanitmax.com
Thank you so much for your feedback! We're thrilled to hear that the item is working well for you and getting the job done. Your satisfaction is our top priority, and we’re glad to know the product meets your needs. If there’s anything more we can do to support you, don’t hesitate to reach out. Happy to have you as part of our community!
Resposta da sanitmax.com
Thank you for reaching out, and we’re sorry for any frustration caused by the lack of a parts manual. We understand how important it is to have easy access to parts information. Our customer support team is here to help you locate the specific parts you need. Please contact us directly, and we’ll work with you to provide the necessary details and ensure you have the resources for maintaining your equipment. Your feedback is valuable, and we’ll take it into consideration as we work to improve our product support.
The folks at Sanitmax are customer…
The folks at Sanitmax are customer focused. The Floorscrubber does a great job. And even better when things don’t go as expected Sanitmax is available gets on the phone and makes it right.
1 de outubro de 2024
Resposta da sanitmax.com
Thank you so much for your kind words! We're thrilled to hear that you’re satisfied with both the performance of our floor scrubber and our commitment to customer service. At Sanitmax, we’re dedicated to being there for our customers and ensuring a positive experience, especially when things don’t go as expected. Your feedback inspires us to keep delivering great service. Thank you for choosing Sanitmax, and we’re here whenever you need us!
Great product and wonderful customer…
Great product and wonderful customer service and support.
28 de outubro de 2024
Resposta da sanitmax.com
Thank you for the fantastic feedback! We're so pleased to hear you're happy with both our product and customer service. Providing quality and support to our customers is what we strive for every day. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We appreciate your support!
The belt that drives the brushes will…
The belt that drives the brushes will turn fine then all of a sudden catch and throw the dirt and debris right back onto the floor. Least smooth brush Ive ever encountered. I wont purchase again from them.
16 de setembro de 2024
Resposta da sanitmax.com
Thank you for your feedback, and we're truly sorry to hear about the issues you've encountered with our manual push sweeper. Ensuring a smooth and effective cleaning experience is our priority, and it sounds like this product didn’t meet those standards for you. We’d love the opportunity to make it right by understanding more about your experience and offering support. Please reach out to our customer service team directly, and we’ll do our best to resolve this to your satisfaction. We value your business and hope to restore your confidence in our products.
No real customer support or knowledge…
No real customer support or knowledge of product
29 de setembro de 2024
Resposta da sanitmax.com
We apologize for the experience you've had with our product and any difficulty reaching knowledgeable support. Providing expert guidance and responsive service is important to us, and we're committed to making sure every customer feels supported. Please reach out to our customer service team with details of your issue, and we’ll prioritize connecting you with a product specialist who can assist you. Thank you for your feedback; it helps us improve, and we hope to regain your confidence in our support team.
Customer service was very helpful
21 de outubro de 2024
Resposta da sanitmax.com
Thank you for your feedback! We’re delighted to hear that our customer service team was able to assist you. Providing helpful and responsive support is our priority, and it’s wonderful to know we met your expectations. If there’s anything more we can do, please don’t hesitate to reach out. We’re here to help!
The machine is great once all the parts…
The machine is great once all the parts arrived. I was disappointed in came in two separate boxes on different days. Then when putting it together it was discovered we were missing two u bolts that hold it together. I requested them through customer service and they came but over a week later. It works great and customer service was very accommodating.
22 de outubro de 2024
Resposta da sanitmax.com
Thank you for sharing your experience with us! We’re glad to hear that you’re happy with the machine’s performance and that our customer service team was able to assist you. We apologize for the inconvenience of receiving the parts in separate shipments and for the delay with the U-bolts. Your feedback is invaluable as we work to streamline our shipping processes and ensure all necessary components arrive together. Please don’t hesitate to reach out if you need further assistance, and thank you for your patience and understanding. Enjoy using your machine!
Resposta da sanitmax.com
Thank you for the great feedback! We're so pleased to hear you're enjoying the power and maneuverability of the product. Making sure it’s both effective and easy to use is our goal, so it’s wonderful to know it’s working well for you. If you have any more insights or need further assistance, feel free to reach out. Enjoy using it!
Resposta da sanitmax.com
Thank you for your feedback! We’re thrilled to hear that you’re enjoying our self-propelled floor scrubber machine. It’s designed for efficiency and ease of use, and we’re glad it’s meeting your expectations. If you have any questions or need further assistance, we’re here to help. Thanks again for choosing our product!
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