Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
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Leia as opiniões dos outros
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Ver mais
A empresa respondeu
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contacto
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos da América
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 opiniões
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Took a while to find another coat of…
Took a while to find another coat of the same brand but once I found them on your website I ordered two of them.
Good lighter duty rain coat/poncho
30 de julho de 2026
Resposta da SaphiRose
Thanks for your great feedback! We're happy to hear you tracked down the brand you were looking for on our site and ordered two. It's wonderful that you're pleased with the lighter duty rain coats — hope they serve you well! 😊
Happy customer!
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
28 de julho de 2026
Resposta da SaphiRose
Wow — thank you for such an amazing review! We're so happy to hear that your first experience with us was a great one — easy ordering, fast shipping, and a product that exceeded your expectations! That truly means the world to us. We can't wait to serve you again!
Women's Long Rain Jacket
This jacket is well made and has great coverage. I had to return this jacket due to sizing issues.
18 de julho de 2026
Resposta da SaphiRose
Thank you for your feedback, and we sincerely apologize for the sizing inconsistency you experienced with your recent order. We completely understand your frustration — it is certainly not ideal when a jacket labeled XXL fits smaller than your existing XL, and we regret that this happened.
We appreciate you bringing this to our attention, and we have already shared this quality control issue with our production team for immediate review.
Our customer service team has reached out to you directly to resolve this matter. Please check your inbox (and spam folder just in case) — we have offered a solution that we hope will make things right for you. We truly value you as a returning customer and want to ensure you are completely satisfied.
Thank you for your patience and for giving us the chance to improve.
Cheap Look and Misleading
The product has a cheap look, not as described either. Color said white and it turned out to be of a beige color.
16 de junho de 2026
Resposta da SaphiRose
Thank you for your honest feedback, and we sincerely apologize that the product did not meet your expectations.
We regret to hear that you found the quality to look different from what you expected, and we also understand your disappointment regarding the color — we can see how receiving a beige shade instead of white would be frustrating.
Please know that we take your comments seriously. We have already shared your feedback about the color and material with our production team to review our product descriptions and images.
We would really like to make things right for you. Please reach out to our customer service team at info@saphirose.com and we will be happy to assist with a return or exchange according to our 30-day return policy.
We truly appreciate your patience and your help in improving our products. Thank you for giving us the chance to do better.
I bought a zippered poncho
I bought a zippered poncho. I really like that the zippers were also waterproofed.
10 de junho de 2026
Resposta da SaphiRose
We're so glad you liked the poncho and especially appreciated the waterproof zippers – that detail means a lot to us too. Enjoy your purchase!
Great experience
Rain jacket is perfect and the price was amazing. Delivery was fast and arrived in great shape.
2 de junho de 2026
Resposta da SaphiRose
Thank you so much! We're delighted that you loved the rain jacket, found the price great, and enjoyed fast, safe delivery. We hope to serve you again soon!
Weird Sizing and Very Hard to Return
I won't order from them again. I ordered a rain coat in my regular size (XL). It arrived quickly - within 3 days. I can't stand anything tight. I purposely buy oversized clothes. But, this coat was really, really big. The shoulders seams were nearly to my elbows. The sleeves hung off my hands by several inches. When I raised my arms, the chest area was ridiculously wide. I could have fit another half of me in it. I went by the sizing chart on the Saphirose website, too. I simply took the coat off and folded it back into the bag it arrived in as neatly as I could and as close to how it arrived as I could. The real problem started when I tried to contact Saphirose to return the item. Beware of the company's very strict return policies. I bought the coat off the Shop app. Nobody would answer the Saphirose phone number - once I finally found it. I finally resorted to sending an email to the company. I found a place that said the only way to return an item is to send an email. It took some time, but I did get a reply. It was a difficult process to return the item, and it cost me to return it. There is a specific way you need to structure a return request, so be sure you explain everything about how you ordered the item(s), the item name, the order number, the size, the quantity, the color, and the reason for a return. Attach your original invoice. Then wait. I went back and forth over the course of 3 it 4 days trying to return the coat. My formal request had to go out for approval. I had to pay $8 for a return shipping label before they would let me print the label. On top of that, the package had to be hand delivered to a FedEx business - not dropped in a box. That meant that I had to drive to another city as our town only has drop boxes. I have not heard back yet if my refund has been granted as they have to inspect the item before I get a credit. This is way to complicated. If you want a rain jacket, there is a much simpler way to get one at a better price or about the same. I will say that I liked how it was made, but it would fit a cow. I also did not love the material, but I ordered a rainproof coat, so I expect that is what the material should be. I am not that big. I can't go through that and feel like I am being treated like a criminal or something. I felt like I was being judged as a liar or something worse. I have to say that I don't remember feeling so distrusted by an online retailer until this experience. It is not for me. I will go through Amazon, which also sells this company's products, but only order if there is a return policy through Amazon.
8 de junho de 2026
Resposta da SaphiRose
Dear Customer,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your return experience with us was frustrating and left you feeling distrusted.
Please kindly understand that our return procedures are established to ensure consistency, accuracy, and fairness for all parties involved. These requirements are not intended to inconvenience or question our customers, but rather to facilitate a smooth and orderly handling of returns. When you contacted us, we made every effort to explain the necessary steps clearly, and we apologise if our communications seemed overly rigid.
We also acknowledge your concern regarding the FedEx drop‑off location. We wish to point out that we work with multiple shipping carriers for return shipments. Had we been made aware that FedEx was inconvenient for you, we would have gladly offered an alternative, such as USPS or UPS. We regret that this option was not proactively suggested and apologise for any additional burden this may have caused.
We value your candid comments and will take them into serious consideration as we continue to refine our policies and customer service.
Thank you for your understanding.
Yours sincerely,
Very happy with our purchase
Very happy with our purchase. Quick turnaround from order to delivery. Ponchos are nice and long. Perfect coverage for festivals.
29 de maio de 2026
Resposta da SaphiRose
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your purchase and that the ponchos worked perfectly for your festival experience.
The buying experience on the website was very user friendly.
The buying experience on the website was easy. The product was as advertised.
26 de abril de 2026
Resposta da SaphiRose
Love hearing this! Easy browsing and an honest product — that's exactly what we aim for. Thanks so much for sharing your experience!
I love the color and I love the fit
I love the color and I love the fit. Got a lot of compliments while wearing it.
29 de abril de 2026
Resposta da SaphiRose
Thanks for your wonderful feedback! It's great to hear that both the color and fit worked perfectly for you, and that you got so many compliments while wearing it. That truly means a lot to us!
Ordering was easy
Ordering was easy, the shipment arrived as promised, and the item was exactly what I needed.
24 de abril de 2026
Resposta da SaphiRose
Thank you so much! We're thrilled to hear that ordering was easy, delivery was on time, and the item was just what you needed. 😊
Ordered 3 different styles of Raincoats
Ordered 3 different styles of Rain coats.
Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!)
But needed to return the third one—quick response with info and return label sent! Nice products and craftmanship
4 de abril de 2026
Resposta da SaphiRose
Thank you for your review! We're glad you're pleased with the quality and craftsmanship of our raincoats, and that the return process was smooth for you. We truly appreciate your support!
Well made
Well made, fast deluvery, awesome design!
An added surprise was the compass!
3 de abril de 2026
Resposta da SaphiRose
Thank you so much for your kind words! We're really glad to hear that you're happy with the quality, delivery speed, and design. And yes — the compass is a fun little surprise indeed! 😊 Thanks again for your support!
Sharp looking rain jacket
Very nice, good quality hjacket for cost. Size of jacket was accurate to chart. Looking forward to packing and wearing on a spring trip.
1 de abril de 2026
Resposta da SaphiRose
Thank you for your kind feedback! We're delighted to hear that you love the jacket's look and quality, and that the size matched the chart perfectly. Wishing you a wonderful spring trip—enjoy wearing it!
I had a couple questions and got a…
I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number. 3 hours later I recd a note thanking me for ordering and reminding me of my tracking number. 2 days later the item was in my hands!! The item was packaged nicely and is EXACTLY as described from the size to the color! I understand how colors show up differently on websites and other computers, but this color was right on! So I truly appreciate this terrific customer service! I recommend highly.
27 de março de 2026
Resposta da SaphiRose
Thank you so much for your incredibly detailed and kind review!
We're thrilled to hear that you received quick responses to your questions, fast shipping, and regular updates along the way. It's also wonderful to know that the item arrived exactly as described – from size to color – and that the color accuracy met your expectations.
Your satisfaction means the world to us, and we truly appreciate your high recommendation.
Cute jacket, but…
I ordered a jacket in size XL . It was too small so I ordered the same jacket in XXL. Unfortunately they are the same measurements so neither one fits. I love the looks of the jacket and it seems to be made well.
11 de março de 2026
Resposta da SaphiRose
Thank you for sharing your experience, and we're truly sorry to hear that both jackets didn't fit as expected. That's certainly not the experience we want for you.
We appreciate you letting us know about the sizing issue — we'll be sure to share your feedback with our product team for review.
Just to let you know, we do offer a 30-day return and exchange policy. If you'd like to start a return or need help finding the right size, please feel free to reach out to our customer service team — we're happy to help!
Again, we apologize for the inconvenience this has caused, and we truly appreciate your patience and support.
Delivery was very quick!
Delivery was very quick!
Only took about 2 days for the product to arrive and it will suit my needs perfectly. Ponchos are light weight and can be easily stored in their pouches when not in use for travel.
13 de março de 2026
Resposta da SaphiRose
Thanks for sharing! Glad to hear delivery was fast and they'll work perfectly for your needs.
Customer Service Top Notch!
Customer service was great! Had an issue and they were quick to help remedy it.
5 de março de 2026
Resposta da SaphiRose
Thank you! We're happy we could help resolve your issue quickly. Appreciate you sharing your experience!
Impressed with Saphirose!
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inquiries. In addition, as soon as I got my return into the mail, I received a notice that my requested exchange product had been processed and sent.
The lightweight, packable women's long rain jacket is exactly what I wanted for travel. ~Naturally is rather wrinkled from being stuffed into a small pack, but I think it will smooth out if hung. The color Navy is exactly as shown, AND it even has a double zipper which glides smoothly.
25 de fevereiro de 2026
Resposta da SaphiRose
Thank you for the great feedback! We're happy to hear that our customer service team was prompt and helpful and that your exchange was processed quickly. It's wonderful that the Navy rain jacket fits your travel plans perfectly. We hope you love wearing it on your adventures—thanks for choosing us!
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