Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
A empresa respondeu
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Leia as opiniões dos outros
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Ver mais
A empresa respondeu
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contacto
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos da América
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick processing and shipping
Quick processing and shipping. Easy to complete everything! Product arrived as expected and everything was really nice.
1 de outubro de 2025
Resposta da SaphiRose
Thank you for your feedback. We're delighted that you were pleased with our service and product. We appreciate your business and look forward to serving you again in the future.
Excellent Service!
Thus company excels in -
1. Great Products
2. Exceptional Customer Service
1 de setembro de 2025
Resposta da SaphiRose
Thank you so much! We're thrilled you feel that way. Your support means the world to us
Good quality
Very happy with purchase of rain ponchos. They shipped quickly also
2 de setembro de 2025
Resposta da SaphiRose
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of your rain ponchos and that they arrived quickly. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your feedback.
We hope to serve you again in the future. Stay dry and safe!
By mistake I ordered two ponchos
By mistake I ordered two ponchos. Immediately I tried to call multiple times to cancel the second order. However no one ever answered the phone and your system would not let me leave a callback number.
2 de setembro de 2025
Resposta da SaphiRose
We sincerely apologize for the inconvenience you experienced. We are very sorry that you were unable to reach us when you tried to cancel the duplicate order. We will thoroughly investigate whether this was due to staff oversight or an issue with our phone system, and take immediate steps to prevent this from happening again.
We currently offer a 30-day return and exchange policy. If you would like to return the extra poncho, please feel free to contact us by sending an email to info@saphirose.com, and we will be happy to assist you with the process.
Thank you for your feedback—it helps us improve our service.
item previously rated and sent.
15 de agosto de 2025
Resposta da SaphiRose
Thank you for taking the time to share your feedback and rate your recent purchase. We appreciate your input and are sorry to hear that your experience didn’t fully meet expectations.
If there’s anything we can do to improve or assist further, please don’t hesitate to let us know. We value your satisfaction and are always here to help.
After I reported that my package was…
After I reported that my package was lost, I received a replacement immediately. Great service.
12 de agosto de 2025
Resposta da SaphiRose
We appreciate your feedback! So glad we could get a replacement to you right away.
My new coat for rain.
The ordering was very easy and oh my my coat came in two days. Wow great
11 de agosto de 2025
Resposta da SaphiRose
That’s amazing to hear! We love that you had such a smooth experience. Enjoy your new coat!
Quick order processing andd delivery
Quick order processing and delivery. All product details were clearly disclosed and product received was of good quality.
8 de agosto de 2025
Resposta da SaphiRose
We’re so happy to hear you had a great experience! Thank you for noticing the details and quality.
Best shipping time ever
Best shipping time ever
We ordered ponchos for football season
8 de agosto de 2025
Resposta da SaphiRose
Awesome! Enjoy the football season!
Great quality and stylish!
This rain cover is very lightweight, keeps you dry and well made.
28 de julho de 2025
Resposta da SaphiRose
Thank you! We're glad to hear you're happy with it.
Resposta da SaphiRose
Dear Gail,
Thank you for reaching out, and we’re truly sorry to hear you haven’t received your order yet. We’ve checked our records and can confirm your package was marked as delivered and signed for on June 18th.
To help locate it, we kindly suggest:
1️⃣ Checking common delivery areas like your front porch, backyard, side entrances, mailroom, or secure spots where packages might be placed.
2️⃣ Asking family, friends, or neighbors who may have accepted it on your behalf.
3️⃣ Contacting the delivery carrier for further assistance or to file a claim if the package remains missing.
If you’re still unable to locate it after these steps, please reply directly to this message or contact our support team. We’ll gladly resend your items or process a full refund based on your preference.
We deeply apologize for the inconvenience this has caused and appreciate your patience. Our goal is to ensure your complete satisfaction, and we’re here to help resolve this promptly.
Sincerely,
Stylish Rain Protection
The rain poncho arrived as described and in a rapid timely manner! And so cute!!!
15 de julho de 2025
Resposta da SaphiRose
We're so happy to hear that! Thank you for the kind words. It makes our day to know you're happy with your order. Enjoy your new poncho!
Great customer service
Like the quick response to my question,
Like the product!
18 de julho de 2025
Resposta da SaphiRose
Thanks for letting us know! We're glad you found our response helpful and are happy with the product.
Resposta da SaphiRose
Thanks for letting us know! Hope you guys have fun on your trip.
Resposta da SaphiRose
That's wonderful to hear! We're so glad you love the jacket. We hope you enjoy wearing it!
Can hardly read the writing not dark…
Can hardly read the writing not dark enough
24 de junho de 2025
Resposta da SaphiRose
Hello Jane,
If you encounter any other issues with this product or have further questions, please feel free to contact our customer service team at info@saphirose.com.
We also want to remind you that we offer a 30-day return and exchange policy. If you'd prefer to return this item for a refund or exchange, please let us know.
We appreciate your feedback.
Size run smaller than plus size woman
Size run smaller than plus size woman. Difficulty trying to get the correct return address. Still no reply back. On line states that I should not send package back with , if any, return address on delivered package. First time trying to purchase with this business, Saphrose.com. I’m very frustrated especially if I can’t even have use of my purchase.
6 de junho de 2025
Resposta da SaphiRose
Dear Valued Customer,
Please accept our sincerest apologies for the unfortunate experience you've encountered with your recent purchase from SaphiRose. We are truly sorry to hear that the sizing did not meet your expectations and that you've faced difficulties obtaining the correct return address, especially during your first time shopping with us. We understand how frustrating this must be, particularly when you're unable to use your purchase as intended.
We want to assure you that our customer service team has been diligently working to assist you with this matter. In fact, we did send you the return address for our warehouse back on June 13th via email. We kindly ask if you could please take a moment to check your spam or junk folder, as it's possible that the email might have been filtered there due to a system glitch.
Upon seeing your recent comment, we recognized this potential oversight and took immediate steps to ensure you receive the necessary information. We have therefore attempted to contact you by phone and have also sent the return address to you via text message. We sincerely hope that you manage to receive these updates successfully this time.
Should you find that you still haven't received the return address, despite checking your email folders and messages, we would be truly grateful if you could kindly reach out to us once more. We are here and ready to provide any further assistance needed to resolve this for you.
Thank you ever so much for your patience, understanding, and for bringing this to our attention. We deeply appreciate you choosing SaphiRose and hope we have the opportunity to regain your trust and provide a much more satisfactory experience in the future.
Warm regards,
Just the rain poncho I wanted
After looking on several sites for a rain poncho for my river cruise in October I found the one I want on SaphiRose. It meets my expectations and needs for a roomy throw over clothes/coat while looking stylish. It comes just above the knee and I esp. like the zipper for easy on and off.....also the snaps that keep the sleeves in place.
I'm 5'5" and weigh 124 but it is plenty roomy for a bigger person.
26 de maio de 2025
Resposta da SaphiRose
Thank you for your feedback! We're thrilled you love our rain poncho for its style and functionality. Your insights are valuable. Enjoy your river cruise!
Resposta da SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
Keeps you dry
Worked great to keep me dry while gardening in steady rain. I especially like the extra brim on the hood. Since it is unisex, it is quite large, so I roll up the sleeve slightly and use a clip together belt around my waist to fit it closer to my body
22 de maio de 2025
Resposta da SaphiRose
We're humbled by your feedback and appreciate your business. Your satisfaction is what motivates us, and we look forward to welcoming you back for another unforgettable experience.
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