Well packaged and delivery in couple of days. Love products from sassy spirit & have bought previously from them.
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Clare at Sassy Spirit spends a lot of time researching and sourcing desirable and ethical/sustainable products so all we have to do is turn up at her website or stall and buy. She is always friendly... Ver mais
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I bought 2 items from Sassy Spirit and Clare very kindly personally delivered them to my home. Both bracelets were lovely, presented in a lovely bag and box respectively. It's always nice to support l... Ver mais
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Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... Ver mais
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Informações sobre a empresa
Escrito pela empresa
As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".
Informações de contacto
Julian Bower, LN11 9QN, Louth, Reino Unido
- 07510343376
- clare@sassyspirit.co.uk
- sassyspirit.co.uk
4,8
Excelente
226 opiniões
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Don't buy from here unless you're sure you won't be returning it.
I bought a necklace from here but the picture was misleading and the pendant was teeny tiny, much tinier than it looks in the picture. Then she wouldn't give me a refund even after I paid to send it back to her because the packaging was damaged. She then said I could drive to her to pick it up within a certain timeframe or she would donate it. No offer to resend it. I'm not driving over 2 hours to get a necklace back. This was supposed to be a necklace to commemorate my dad's death but this has tainted it. Don't buy from here!
4 de agosto de 2025
Opinião espontânea
Resposta da Sassy Spirit
Caryn, I am really disappointed that you have followed through on your "threat" to leave my business a negative review.
As a small business customer satisfaction is extremely important and I always try my hardest to deliver high quality products and service to my customers.
Unfortunately not all customers are equal and there are those that try to take advantage. We do our best to protect ourselves from these type of customers by having clear and defined polices published on our website.
Our refund policy is very clear "To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging."
I wish I had the ability within this response to share the photographs I have of the necklace you returned. Readers would be able see the torn display card, the broken necklace envelope on the back and the fact that there is no cellophane wrapping. In short, the item is now in a condition that is totally unsaleable and no-one would want to buy it.
In our correspondence I pointed these things out to you and quoted you our Refund policy giving you the option to arrange collection of the necklace so that you might have it back.
You replied with "I had to try the necklace on. That's why the packaging is damaged. If I had known that was such an issue, I wouldn't have tried it on in the first place but I didn't want to ask for a refund until I gave it a chance. I can't drive over 2 hours for a necklace. If you're not willing to refund me, that's fine but you will be receiving a a bad review."
I stand by my decision to not refund you, there is only 1 party acting unreasonably in this matter and it is not me.
At this point I would remind you that as per our published policy I am holding the necklace for you for 28 days in the event that you wish to arrange collection. This option is still open to you. There was never any suggestion that you drive here to personally collect it but you are welcome to send a courier or a simple stamped addressed envelope.
I hope that when you read my response to your review you might see things differently and realise that it is your role in this transaction where the issue has occurred.
Clare Manning - Business Owner
Love these unique bags.
Very happy to have found these bags which are so unique. I had previously purchased two others in a garden centre. Love the drawstring top to keep everything safe.
The bag arrived quickly, and safely packed in a large box.
17 de julho de 2025
Resposta da Sassy Spirit
Marilyn, thank you for such a lovely review. Our beautiful Madagascan baskets have been a best seller for over 15 years, their bright colours continue to delight customers year after year. I hope you enjoy yours for many years to come.
Best wishes
Clare
Beautiful hat and expertly made
Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too.
I received very good customer service from Clare because I made a mistake with my order and she got in touch with me straight to put everything right for me. I have recommended Sassy Spirit to my sister and will recommend to other too :0)
10 de julho de 2025
Resposta da Sassy Spirit
Laura
Thank you for providing such great feedback, this is the type of information that really helps other buyers with their purchasing decisions.
I am delighted to hear you have been happy with both your hat and the service provided and I look forward to being of assistance to you again in the future.
Best wishes
Clare
Delighted.
The basket I bought is of good quality- and was packaged very safely. Delighted with my purchase.
20 de junho de 2025
Resposta da Sassy Spirit
Corinne, I am delighted to read that you are happy with your new basket.
I really appreciate you taking the time to leave a 5 star review and hope I can help you again in the future.
Best wishes
Clare
Lovely basket and I was kept informed…
Lovely basket and I was kept informed throughout process
1 de junho de 2025
Resposta da Sassy Spirit
Nicola
Thank you for taking the time to leave this review, it is very much appreciated. I am delighted to hear that your purchase and our service met your expectations.
Best wishes
Clare
Haven't received basket yet so…
Haven't received basket yet so difficult to review. I'm sure it will be lovely!!!!
19 de maio de 2025
Resposta da Sassy Spirit
Hi Gilly
I know that we have spoken since this review was left and you are now in receipt of your basket. I can only publicly apologise that there was a delay with the delivery of your parcel. As you know the courier stated that the parcel missed it's connection and then was delayed further as a result of the bank holiday. This is as frustrating for me as it is for you and I only wish it was easier for everyone (retailers and customers) to engage with couriers when they let us down. I sincerely hope we can do better for you on a future order.
Kind regards
Clare
I love the way every item is unique
I love the way every item is unique, good quality, and the colours are beautiful
10 de maio de 2025
Resposta da Sassy Spirit
Sharon, thank you for taking the time to leave a 5 star review. I am so pleased that you are happy with your new leather bag and purse. I hope you will shop with us again in the future.
Best wishes
Clare
Resposta da Sassy Spirit
Thank you for this lovely review, it is most appreciated. Hope we can help you again in the future.
Best wishes
Clare
When my parcel arrived it was lovely to…
When my parcel arrived it was lovely to see it packed as a present and it felt like one.
Thank you
5 de abril de 2025
Resposta da Sassy Spirit
Joanna
Thank you for this lovely review, it is very much appreciated. I love the feedback!
Best wishes
Clare
Love much nicer than I thought!
28 de março de 2025
Resposta da Sassy Spirit
Diane
It's always good to be better than expected! Thank you for taking the time to share your thoughts, it is very much appreciated.
Best wishes
Clare
Sassy Spirit was very helpful and went…
Sassy Spirit was very helpful and went out of their way to get the order to me. Thank you!
26 de março de 2025
Resposta da Sassy Spirit
Suroor, thank you for this lovely feedback. I was very happy to help you with your gift shopping. Please remember us again in the future.
Best wishes
Clare
Very fast delivery
Very fast delivery. Great item, exactly as described. Lovely tissue wrapping.
1 de março de 2025
Resposta da Sassy Spirit
Anne
Delighted to welcome you back as a repeat customer. Thank you for taking the time to leave a 5 star review, it is very much appreciated.
Best wishes
Clare
Resposta da Sassy Spirit
David
Really appreciate you taking the time to leave a 5 star review. Many thanks.
Kind regards
Clare
It was easy to order and it was…
It was easy to order and it was delivered very quickly and the Jewry is beautiful
2 de março de 2025
Resposta da Sassy Spirit
Jenny, I really appreciate you taking the time to leave us a 5 star review. Delighted to hear that you loved your new jewellery.
Best wishes
Clare
My Brooch came damaged due to delivery…
My Brooch came damaged due to delivery company not taking care during transit. Clare shipped another one within 10 mins of me emailing. Amazing company, fantastic customer service. Will 100% order again. Thankyou
6 de fevereiro de 2025
Opinião espontânea
Resposta da Sassy Spirit
Lauren
I really appreciate this feedback, thank you. I am sorry your first brooch didn't arrive safely but super pleased to hear that it was put right in a way you were happy with. Hope to welcome you back again soon.
Best wishes
Clare
Resposta da Sassy Spirit
Tina
Thank you for taking the time to leave us a review. I am delighted to hear your new hat has been such a great purchase for you. I hope we can help you again in the future.
Best wishes
Clare
I was very impressed with the service
I was very impressed with the service. Very efficient delivery service. The site was very easy to order from.
12 de janeiro de 2025
Resposta da Sassy Spirit
Sallyann I really appreciate you taking the time to leave this review and I am genuinely happy to here you felt it was a 5 star service.
Many thanks
Clare
Beautiful gloves, great service
I bought a fabulous pair of shocking pink gloves with a faux fur cuff. They arrived promptly, and very well packaged. The gloves fit my big hands perfectly and they look very good on. I’m delighted with them. I think they’re excellent value for money.
9 de novembro de 2024
Resposta da Sassy Spirit
Mary
Thank you so much for leaving us such a lovely review. I am glad the gloves fit and to also lovely to hear that you are so delighted with them.
Best wishes.
Clare
Amazing
Oh my gosh. I cannot recommend enough. Within 20minutes of ordering, these have been hand delivered! I didn't realise how local I was and my delivery fee refunded. The quality of the gloves are amazing as well as the service. Thank you so much, I'll definitely be a returning customer! 💕💕
25 de novembro de 2024
Opinião espontânea
Resposta da Sassy Spirit
Carol
Greatly appreciate you taking the time to leave feedback. Delighted to hear you were so impressed with the service and the product we provide. I look forward to helping you again soon.
Best wishes
Clare
Great
The attention to my request and the effort put in to ensure I got what I wanted were exceptional.
I was impressed by the service.
1 de novembro de 2024
Resposta da Sassy Spirit
Phyllis
It was my pleasure to help you. As an small independent retailer, I am proud to be able to offer customers a personal service even remotely. Hope I can help you again in the future.
Best wishes
Clare
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