logótipo da Sound & Vision Electronics
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Sound & Vision Electronics Opiniões 3

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TrustScore: 3.5 em 5

3,3

Loja de eletrodomésticos
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Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. Electricista
  3. Fornecedor de equipamentos a energia solar
  4. Loja de televisões

Escrito pela empresa

Sound + Vision Electronics are based in Frinton on Sea and have been providing services for our local customers in Frinton, Walton, Clacton and surrounding areas for over 50 years. As a family run Euronics agent we are part of the largest electrical buying group in Europe with 30 member countries across Europe and 11,000 specialist stores and branches. Each store in every country is a specialist in electrical goods so you know you’re getting advice you can trust. What makes us different? With a retail shop working in partnership with our installation teams, you can easily visit us, see the same person you’ve always dealt with, ask questions and seek advice. A family business, established in 1970. It is good to know when making any purchase or investment, that you are dealing with a company with strong foundations. Sound + Vision Electronics was established in 1970 by Chris Keeble I.Eng. FIET supported by his wife Sheila and brother Roy. His son Graham Keeble BSc. (Eng.) MIET is now the General Manager and daughter Amanda Gray is head of Finance. The main departments include Sales, Service and Installations, Accounts and Administration. Company activities include the sale of domestic electronic products; rentals; system installations, aerial and satellite installations, electrical, solar PV and more At Sound + Vision Electronics we provide a high quality, professional installation with a reliable backup service. We also feel strongly about providing a high standard of customer service and after sales care from our in-store experts and qualified engineers. Sound & Vision attend multiple industry events throughout the UK to ensure we are always right up to date with latest technology to help enhance and guide you through your buying experience. Trade organizations regulate and inspect us, guaranteeing you the highest standards. Retail store: Retailing domestic electronic goods and appliances Installation teams: Free standing and built-in appliance installations. TV & Home Entertainment installations. Domestic electricians. Commercial and domestic aerial, satellite and Sky TV. Audio and Projection Systems inc. sound re-enforcement / Public Address. Solar PV.

Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

3 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

Terrible service from this company…

Terrible service from this company ordered a light before Christmas was told I should have it within a week no reply back phoned then and I was meant to have a return phone call back never got it then I went into the shop and was told once again the person was not on today. And they would call me back Never got a call back phoned them again and was told again the person was not it but promised a call back. I finally got a call back to say the item would be in within 2 days. Today I got a call to say the lights in but it would now be nearly twice the price I was quoted. Terrible customer service would not recommend at all.

To your recent reply
Your reply is pointless, When I first went to purchase this light I was told it was £22.50 which you even confirmed this morning on the call saying I know we quoted you £22.50 but it's gone up since then. I offered to pay there and then when I ordered it which uses refused to take the payment which would have secured it at the price you quoted at the time and I was also informed by the gentleman who phoned me 2 days ago it was coming from your other store in Clacton. So the story changes quite a lot by your company, would I recommend you no not at all terrible customer service you still try to cover up your wrongs with this reply.

9 de janeiro de 2026
Opinião espontânea
logótipo da Sound & Vision Electronics

Resposta da Sound & Vision Electronics

We are sorry that you are unhappy with the service. Unfortunately, we had issues with our supplier getting the item to us and delays due to the Christmas period and when the product finally arrived we found that the cost price had dramatically increased. We apologise for not keeping you in the loop with the delays, this does not reflect our normal level of service. However, these delays and the price issue were out of our hands. We appreciate that you purchased another of the same light previously at a lower price but I would also note that at the time of ordering this one, no actual price was given and no payment was taken. Sorry we were unable to help you on this occasion.

Classificada 5 em 5 estrelas

Sound & Vision Electronics Frinton-on-Sea

Sound & Vision Electronics in Frinton-on-Sea Essex is the only shop one should buy from (if one lives in the area) for televisions etc. and all kitchen appliances etc. in comparison with on-line retailers, let alone going to any of the large retailers in person whose staff quite frankly do not appear to be really interested or knowledgeable about products. Sound & Vision Electronics is run by a Manager, Daniel, and his Staff who are so helpful in providing help/information - especially to someone like myself - an elderly un-technological person! In the last 2 weeks I have purchased a Washing Machine (not easy as my kitchen appliances are integrated) and a basic Microwave - having previously purchased a Television a few years ago. The shop is such an asset in this area.

7 de maio de 2025
Opinião espontânea
logótipo da Sound & Vision Electronics

Resposta da Sound & Vision Electronics

Thank you for your kind words!

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