Scandals Opiniões 

Resposta da Scandals

31/10/2024

Dear Robin,

Thank you for taking the time to share your feedback. While we’re pleased to hear you enjoy our products, we’re genuinely concerned about the issues you experienced with our payment systems. We want to emphasise that this experience does not align with our commitment to providing a seamless customer experience.

Additionally, we did not receive any direct communication from you regarding this issue, which would have allowed us to address and resolve it promptly. Without that opportunity, the negative impact of this review on our brand is even greater, particularly as the issue may stem from a technical fault with our hosting platform, which is beyond our direct control.

Given the recent economic downturn, it’s a challenging time for businesses and employees alike. While all feedback is valuable, comments like this, especially when unresolved, have a further impact on our team’s morale. We would truly appreciate another opportunity to resolve these issues for you so you could re-evaluate your negative review, and we’re here to help however we can.

Kind regards,
The Scandals Team

Resposta da Scandals

Actualizada a 31/10/2024

Dear Mr Rufus,

Thank you for your feedback. We appreciate your acknowledgment of our prompt responses. I want to emphasise that several staff members have worked hard to provide you with a seamless experience, engaging with you over the phone and via email.

Our history of serving you reflects our dedication and appreciation for you as a customer. However, when Royal Mail missed the collection on the 22nd of October due to your unavailability to sign for the package, we understood the inconvenience this caused. We recognised that you were available the following day, but unfortunately, Royal Mail did not attempt delivery then. To meet your request for the items by Saturday, we went the extra mile and sent additional items at our own cost.

We have done our utmost to resolve this matter, and it saddens us that the fault lies with Royal Mail. Receiving a negative review despite our efforts has a significant impact on our morale. Our team is committed to providing exceptional service, and it’s disheartening when our dedication isn’t reflected in your experience.

Thank you for your understanding, and we hope to regain your trust in the future.

Warm regards,
The Scandals Team

Resposta da Scandals

Actualizada a 31/10/2024

Good morning GN

Thank you so much for your feedback! It’s lovely to hear you found our ordering process straightforward and appreciated the discreet, swift delivery.

That said, we’re genuinely disappointed to see we didn’t quite reach a 5-star experience for you. We pour a lot of care into making each experience feel just right, and it’s truly important to us that every customer feels completely satisfied.

If there’s anything we could have done differently or better, we’d be very grateful to know. We’re here to listen and would love the opportunity to put things right for you.

Thank you again for sharing your thoughts, and we look forward to hearing from you.

Warm regards,
The Scandals Team