I ordered four necklaces, each arrived in a beautiful box. Delivery was quick and the items arrived well packaged. I would definitely use this site again and I'm so glad I found it. Would highly recom... Ver mais
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Quick easy ordering. Fast delivery and beautifully packaged. Jewelry is so stunning, better than the photos. For the price an ideal gift or treat for yourself. I'm over the moon with my order and will... Ver mais
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I purchased a necklace and earrings from Scarlet Ocean as a Christmas gift for a family member and friend. Both were absolutely loved, so much so that my friend went on to create two more orders from... Ver mais
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Beautiful jewellery, arrived on time and packaged perfectly. Would definitely recommend anyone to buy this Beautiful jewellery, I am so pleased with how well it,s made and how easy it is to order and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Born out of a love for stylish yet affordable everyday jewellery, Scarlet Ocean embodies self-expression and style in the finest details. Behind our brand lies a passion for beautiful and affordable jewellery, created to elevate the ordinary. Our curated collection of demi fine jewellery draws inspiration from the latest designs, vintage finds and timeless styles. Our collections feature on-trend items crafted from 925 Sterling silver and other metals, as well as unique gold and rose gold plated designs, bringing together a collection of wearable and high quality styles. Create your own ring stack with our stylish selection of stacking rings or make a must-have neck mess with our range of trendy layering necklaces.
Informações de contacto
Endurance House, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- mail@scarletocean.com
- scarletocean.com
4,6
Excelente
203 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Silver Huggie Earrings
Really pleased with the silver huggie earrings. Infact I am still wearing them continually after 3 weeks. My friend loved her infinity silver bracelet too. Xx
14 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon,
We are so happy to hear how much your friend loves her jewellery.
Thank you once again for shopping with Scarlet Ocean.
Kind regards,
Scarlet Ocean
Beautiful jewellery
Beautiful jewellery, arrived on time and packaged perfectly. Would definitely recommend anyone to buy this Beautiful jewellery, I am so pleased with how well it,s made and how easy it is to order and pay on this site thankyou so much. X
12 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon,
Your recommendation of Scarlet Ocean is greatly appreciated.
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Disappointed Customer
The ring was never a size Q more like an O
Very thin looks nothing , not worth £20.00 never mind £10.00 I paid for it , very disappointed with the product .
12 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon,
Thank you for taking the time to provide feedback.
I am sorry to hear of your disappointment with your order and your comments are greatly appreciated which will certainly be used as feedback to help improve our customer experience.
If you should require any assistance in the future please do not hesitate to contact us free on 0800 97 88 111, e-mail us at mail@scarletocean.com, or alternatively use our live chat service Monday to Friday from 9 am to 5 pm (GMT).
Kind regards,
David Whitfield
Customer Service Manager
Was sent out damaged items and not…
Was sent out damaged items and not fully refunded had to chase for refund and still no refund bad bad service very disappointed ☹️
14/2/22 still no full refund received truly disappointed
Emailed the company today and no response either
11 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon Kerry,
Thank you for taking the time to provide feedback.
Please accept my apologies for the order arriving damaged as all orders are quality checked prior to being dispatched, however, your comments will certainly be fed back to prevent this from reoccurring.
In relation to your refund, I can confirm this has now been processed successfully which will be received back into your bank account shortly.
If you should require any assistance in the future please do not hesitate to contact us free on 0800 97 88 111, e-mail us at mail@scarletocean.com, or alternatively use our live chat service Monday to Friday from 9 am to 5 pm (GMT).
Kind regards,
David Whitfield
Customer Service Manager
Resposta da Scarlet Ocean
Good morning Adrian,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Great quality and affordable jewellery
Great quality jewellery. I got the circle earring which are an exact match to Pandoras. The price was brilliant too!! Thank you 😊
8 de fevereiro de 2022
Resposta da Scarlet Ocean
Good morning Louisa,
Thank you once again for shopping with Scarlet Ocean.
Kind regards,
Scarlet Ocean
Great prices
Excellent earrings brilliant quality and great prices with money off!
Will definitely shop here again
7 de fevereiro de 2022
Resposta da Scarlet Ocean
Good morning Sharon,
Thank you for taking the time to leave your amazing 5* review.
Your kind words are greatly appreciated by the whole team.
Kind regards,
Scarlet Ocean
Resposta da Scarlet Ocean
Good morning Lauren,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Very good service.
3 de fevereiro de 2022
Resposta da Scarlet Ocean
Good morning Louise,
Thank you once again for shopping with Scarlet Ocean.
Kind regards,
Scarlet Ocean
Terrible quality
Terrible quality. Both pairs broken before I got to wear them. So poorly made. You get what you pay for!
3 de fevereiro de 2022
Resposta da Scarlet Ocean
Good morning,
Thank you for taking the time to provide feedback.
Please accept my apologies for any inconvenience caused as we hold our jewellery to the highest of standards, however, your comments are appreciated and will be used as feedback to help improve our overall service in the future.
If you should wish to return your order for a refund or wish to discuss further please do not hesitate to contact us free on 0800 97 88 111, e-mail us at mail@scarletocean.com, or alternatively use our live chat service Monday to Friday from 9 am to 5 pm (GMT).
Kind regards,
David Whitfield
Customer Service Manager
Resposta da Scarlet Ocean
Good afternoon,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Resposta da Scarlet Ocean
Good afternoon,
We are so happy to hear how much you love your jewellery.
Thank you once again for shopping with Scarlet Ocean.
Kind regards,
Scarlet Ocean
Lovely jewellery
Was looking for stacking rings to go with a thin band I already had. Found the perfect set of 3 here at a great price.
1 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon Michelle,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
The product chain was shorter than…
The product chain was shorter than ordered but adequate enough for the person it was bought for. Very unhappy with the “next day delivery” Ordered on Sunday 2nd January and didn’t receive it until 8 days later. When you try to contact takes 3 days to get a response.
1 de fevereiro de 2022
Resposta da Scarlet Ocean
Good afternoon Mrs. Reeves,
Thank you for taking the time to provide feedback.
Please accept my apologies for the delay in receiving your order and for any inconvenience this may have caused which will certainly be fed back to help improve our overall service in the future.
Due to the Christmas period, we experienced a short delay in response time to e-mail queries, however, we also have a free telephone number 0800 97 88 111 and a live chat team available Monday to Friday from 9 am to 5 pm (GMT).
If you should require any future assistance please do not hesitate to contact us and one of our customer service team will be happy to help.
Kind regards,
David Whitfield
Customer Service Manager
Resposta da Scarlet Ocean
Good afternoon,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Resposta da Scarlet Ocean
Good afternoon June,
Thank you for taking the time to leave your perfect 5* review.
Kind regards,
Scarlet Ocean
Resposta da Scarlet Ocean
Good afternoon Mr. Barratt,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Resposta da Scarlet Ocean
Good afternoon Charlotte,
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
Brilliant customer service
26 de janeiro de 2022
Resposta da Scarlet Ocean
Good afternoon,
Thank you once again for shopping with Scarlet Ocean.
Kind regards,
Scarlet Ocean
Wonderful service and quality product
Wonderful service and quality product, recommend it.
26 de janeiro de 2022
Resposta da Scarlet Ocean
Good afternoon Marilyn,
Your recommendation of Scarlet Ocean is greatly appreciated.
Thank you for taking the time to leave your 5* review.
Kind regards,
Scarlet Ocean
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