Scentiment Opiniões 1133

Fast shipping and excellent customer service

By far, the best customer service and unit I’ve ever bought.

The Quality of the product is Perfect. The Smell is Awesome.. However due to the Length of Time it took to get here.. I not only Forgot i placed this order but for future...I will not be Repurchasing this item or any item again. Very disappointing because the product itself was Excellent

I live mine my house smells so wonderful I bought 2 .I don’t even buy candles anymore

I’m writing this review to share my experience so that others can make an informed decision before investing nearly $300 in this HVAC diffuser.

I previously had an HVAC scent diffuser in my home for several years. While refilling it was a hassle (unscrewing bolts and removing tubing every time), it worked efficiently. I decided to upgrade simply to make the refill process easier not because my old system didn’t work.

I’ve used Scentiment oils for a long time and genuinely love them. Their scents are amazing and reasonably priced, which is why I felt confident purchasing their HVAC diffuser. I thought having everything integrated would be a great solution. Unfortunately, the experience has been extremely disappointing.

First, shipping was delayed with no communication. After a month of not receiving my order, I had to reach out for an update. I was told they were experiencing a high order volume. Eventually, it arrived but only after I followed up.

Once installed, I immediately noticed issues with the app. It frequently showed the oil bottle as empty when it wasn’t, struggled to stay connected to the machine, and most importantly, it did not follow the schedule I set. Instead of running during scheduled times, it ran 24/7. Within one week, nearly an entire 500ml bottle of oil was gone. That is not sustainable or affordable.

I attempted to troubleshoot on my own with uninstalling and reinstalling the app, resetting the system, etc. Nothing worked. I contacted customer service again and waited another week for a response. In the meantime, the only way to control the diffuser was to physically plug and unplug it multiple times per day.
After sending videos and photos (as requested), they determined the unit was defective and asked me to send it back. That process also involved delays in communication.

Given the circumstances, I requested a refund. I was told refunds are only allowed within seven days of purchase for HVAC diffusers, despite the fact that I had reported issues immediately. That response came quickly, interestingly enough.

They’ve now had my diffuser for over two weeks. I had to reach out again to ask for an update. I was told diagnosis takes 10–14 business days (a timeframe that had already passed), and on top of that, the model I purchased (covering up to 5,000 sq ft) is currently on backorder until April.

So at this point:
I lost nearly a full 500ml bottle of oil in two weeks due to a malfunction.
I’m out almost $300.
I have no working diffuser.
I’m waiting months for a replacement.
Communication has consistently required me to initiate follow-ups.

This isn’t about unrealistic expectations. It’s about delivery delays, defective equipment, excessive oil waste due to malfunction, limited warranty flexibility, and ongoing communication gaps.

I truly love their oils and will continue using them. But based on this experience, I would strongly caution anyone considering their HVAC diffuser system to read reviews carefully and understand the warranty limitations before purchasing.

I regret not taking the previous reviews more seriously and I hope sharing this helps someone else avoid the same frustration.

Website was easy to search and checkout. I absolutely love the diffusers that I purchased.

The quality of the difuser is great, and I was super impressed with the presentation of the packaging.

Scentiment customer service has been a delight to deal with. I had an order that didn’t fit my needs and we worked through a great return and replacement. I LOVE these diffusers. My house smells amazing. I get compliments with every visit.

I love my diffuser so much!! My house smells amazing. It’s so good that sometimes I walk outside just so I can walk in and experience how wonderful my house smells.

Really love the way it makes my home smell so nice!

Beautiful scents. Nice to be able to put them anywhere. No plugs except for charging. Different sizes to choose from. And many sales to get your scents without feeling guilty spending too much money. Love it.

I absolutely love all my scentiment diffusers & oils, but the last person I spoke with about an order I received, which was NOT MINE, really upset me. I ordered 4 Air2 diffusers (B2G2 free), the beginning of the month. I finally got the shipping confirmation number & was excited to get them. Delivery happened Tuesday & it wasn’t my order! It had my name on the box, but a packing label & content of someone else’s order. I sent an email right away, with a photo. The next day I called & spoke to someone. She advised me they made a mistake & could give me a store credit. I advised I wanted my items. She then said 3 were out of stock, but could TRY to get me a refund. I advised she WAS going to get me a refund, not try. I’ve spent thousands of dollars on Scentiment products. She put me on hold for awhile & said she was refunding me. I then got an email confirmation of that, with the incorrect order. I told her about her mistake right then & it was supposedly corrected. Guess I’ll find out in 5-10 days. I’ll update when/if it happens!

I bought 3 diffuser and one is not working good. I am returning it and ask for refund but they are going to minus $25 from the price I paid for the item. What a scam! I paid extra for free shipping and return but still I lost money since I’m returning the items. Bad service and bad customer service too.

I love the look of the Scentiment diffuser. Looks classy. Also, love the smell of the scents! We have a 900 square foot home & you can smell it everywhere. So far my favorite scent is " The One". Highly recommend!

Summary of Hardware Failure:

Same Hardware Issues as with Original Diffuser 2 Unit
As with my original Diffuser Air 2, this unit does allow for setup and connectivity for both WiFi and Bluetooth initially using the Scentiment 2.0 iOS App.
I am allowed to create a "Schedule" ONLY when WiFi is functioning and I can successfully save the schedule.
Oil Level Measurement is always 0% when setup is complete
Once you setup and close the App, WiFi connectivity is non-functional without totally bleeding the power from the unit, deleting the unit from the Scentiment 2.0 iOS App and going through the initial setup routine again.
New Hardware Issues when compared to Original Diffuser 2 Unit
New Unit does not detect nor report the Oil Levels, where as the original unit worked fine once the top was removed after initial setup and placed back into the tower. This unit fails 100% regarding Oil Level Measurement.
New Unit does allow for Bluetooth ONLY connectivity even after closing and re-opening the iOS App.
With Bluetooth ONLY connectivity, I can only see and control the following:
Power ON/OFF
Intensity Level: LOW, MEDIUM or HIGH
With Bluetooth ONLY connectivity, I am UNABLE to VIEW or VALIDATE that a Schedule has been setup and or is running on this unit.

The customer service agents are incredibly kind and knowledgeable. Even though they could not resolve my issue, they kept trying to get it right.

I love it it's the best thing that I could have gotten

Leaky bottles. Sucks

They replaced my order when fed ex didn’t deliver. It has my 4000 sqft home smelling amazing!