Delay in postage but Therapist delivered items by hand really grateful for that as items were for a birthday present
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Leia as opiniões dos outros
Beautiful natural skincare. The Lavender Woods & Vanilla Cream Wash is so healing and soothing. ( I have psoriasis). I also love the honey and oatmeal skin polish and the Açai & Goji Berry mask..leave... Ver mais
A empresa respondeu
Bought a voucher online after receiving email regarding the xmas discount offer. I paid my money and then, nothing. Contacted my local saloon and they advised the voucher was to be sent via royal mail... Ver mais
Booked for treatments and attended to find spa closed. After ringing number told they had cancelled by email yesterday but this was NOT received. And a phonecall should always be used in this sce... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded over 15 years ago by Fiona Otley, Schmoo Skincare has become a trusted name in the natural skincare & spa industry. From humble beginnings in the kitchen of Spa Owner Fiona, Schmoo Skincare quickly grew into the brand it is today. Schmoo now have a partnership with the Hilton Hotel Group with Spa's across the UK, all providing their own skincare treatments using a range of Schmoo's natural products.
Informações de contacto
Park View Terrace, WR3 7AG, Worcester, Reino Unido
- info@schmooskincare.com
- schmooskincare.com
4,1
Bom
207 opiniões
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As pessoas também visitaram
I ordered 3 Gift voucher's for…
I ordered 3 Gift voucher's for Christmas presents and they arrived in a couple of days, thank you
19 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Nicola
Thank you so much for your great feedback with regards to Schmoo Skincare!
We really do appreciate the time you have taken to review Schmoo.
Have a great Christmas and thank you again!
regards
The Schmoo Team
Excellent service as always and amazing…
Excellent service as always and amazing products
18 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Nicky
Thank you so much for the great feedback with regards to Schmoo Skincare!
We really do appreciate the time you have taken to review Schmoo...we are always looking at ways to improve our service and the customer experience.
Have a great Christmas and thank you again!
regards
The Schmoo Team
I absolutely love going to Schmoo in…
I absolutely love going to Schmoo in Cardiff, i have been twice this year and have already bought another voucher to use in the New Year, the staff are so lovely and friendly and i always feel relaxed and refreshed when i leave
9 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Racheal
We really do appreciate your feedback with regards to Schmoo in the city at Hilton Cardiff.
The team will be absolutely delighted with this review.
Thank you again!
regards
The Schmoo Team
Brilliant service and lovely staff…
Brilliant service and lovely staff always happy to help. I always book as often as I can with these as every time I go it’s great x
7 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Elizabeth
Thank you so much for your amazing feedback with regards to Schmoo Spas.
We really do appreciate the time you have taken to review Schmoo...we will ensure that all the team are made aware of this feedback.
Thank you again!
regards
The Schmoo Team
I buy these all the time well worth the…
I buy these all the time well worth the money love them.
7 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Karen
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
We really do appreciate the time you have taken to review our products and it is great news to hear that you love them!
Thank you again.
regards
The Schmoo Team
I wouldn't use anything else now
I wouldn't use anything else now. I had very bad ecme on my face, it cleared it within a few days.
3 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Angela
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
We really do appreciate the time you have taken to review our products and it is great news to hear that the products are helping!
Thank you again.
regards
The Schmoo Team
Fantastic place and excellent service
Fantastic place and excellent service, staff friendly and helpful, would recommend
3 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Maggie
Thank you so much for your amazing feedback with regards to Schmoo Spas.
We really do appreciate the time you have taken to review Schmoo...we will ensure that all the team are made aware of this feedback.
Thank you again!
regards
The Schmoo Team
Ordered a gift card
Ordered a gift card. The process was straight forward and the card was delivered within two days.
2 de dezembro de 2021
Resposta da Schmoo Skincare
Hi John
Thank you very much for the great feedback with regards to Schmoo Skincare.
Here at Schmoo we really do appreciate the time you have taken to review our service. We are always looking at ways to improve the customer experience.
Thank you again!
regards
The Schmoo Team
easy to book online
easy to book online. received vouchers within two days. excellent service. we have had several spa treatments and always found staff pleasant and helpful.
1 de dezembro de 2021
Resposta da Schmoo Skincare
Hi Kenneth
Wow...thank you so much for your amazing feedback with regards to both our spas and skincare!
We really do appreciate the time you have taken to review Schmoo...we will ensure that all the team are made aware of this feedback.
Thank you again!
regards
The Schmoo Team
Friendly and easy booking, great value for money
Easy booking system, prompt and friendly customer service if needed. Great value for money.
30 de novembro de 2021
Resposta da Schmoo Skincare
Hi Addie
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
Here at Schmoo we really do appreciate the time you have taken to review our products. We are always looking at ways to improve the products and customer experience.
Thank you again!
regards
The Schmoo Team
Incorrect payment
Recently went on a spa day. The massage was great and I wanted to treat my daughter to one the following week. I pre paid at reception. The lady serving me was lovely & checked the price twice as it was coming up as £39.00 however travelZoo was showing us £29 so she checked with another colleague and said I’m going to charge you what it’s stated online,
The following day I received an email stating I owed a further £20 upon appointment.
I explained it had been pre paid and agreed however the person emailing said it was a mistake and needed to be paid.
I didn’t think this experience was great at all especially considering it was my second time back that week & the price error wasn’t my fault.
I won’t be going back here again.
29 de novembro de 2021
Opinião espontânea
Resposta da Schmoo Skincare
Hi Viv
Thank you very much for the feedback - even though this isn't what we would have liked!
I understand you were given the incorrect price for the Travelzoo offer by one of our Therapists at Schmoo in the city. I also am aware that Kirsty our Bookings Manager contacted you as soon as she was made aware of this to try and explain what had happened. The correct price for the Travelzoo offer is £39.00 - which is fantastic value for what is included - this can be checked on the Travelzoo website.
Our Therapists don't normally get involved with Bookings as this is now handled by our Bookings Team - so I do apologise for the confusion over the price...but it is a shame that you do not want to revisit as you had such lovely treatment in your previous visit to the spa.
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Susan
Thank you again for taking time to review Schmoo Skincare.
That really is fantastic feedback!
Thank you again.
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Sophie
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
Here at Schmoo we really do appreciate the time you have taken to review our products. We are always looking at ways to improve the products and customer experience.
Thank you again!
regards
The Schmoo Team
The products are very nice but…
The products are very nice but expensive and the size of the body lotion was so small!
8 de outubro de 2021
Resposta da Schmoo Skincare
Hi Julie
Thank you very much for the feedback with regards to Schmoo Skincare.
Here at Schmoo we really do appreciate the time you have taken to review our products. Look out for any of our regular monthly or seasonal Schmoo Skincare offers.
regards
The Schmoo Team
I've tried this product before and it…
I've tried this product before and it is well worth the purchase, especially when on special offer. The mail delivery was very efficient, too.
4 de outubro de 2021
Resposta da Schmoo Skincare
Hi Harriet
Thank you very much for taking time to review Schmoo.
Great feedback with regards to both the products and also the delivery!
regards
The Schmoo Team
I absolutely LOVE the Schmoo range
I absolutely LOVE the Schmoo range of products! The body custard makes my skin so soft and lasts for hours. I would highly recommend this product!
17 de agosto de 2021
Resposta da Schmoo Skincare
Hi Katie
Thank you so much for your amazing feedback with regards to Schmoo Skincare.
It is great to hear that you are enjoying the Body Custard!
Thank you again for the feedback.
regards
The Schmoo Team
Products arrived quickly and as described
Products arrived quickly and as described. Packaging all recyclable which is a bonus. I’ve the oat/honey products before so know they will make my skin feel amazing.
13 de agosto de 2021
Resposta da Schmoo Skincare
Hi Jane
Thank you so much for your feedback with regards to Schmoo Skincare.
It is great to hear that the online ordering process is working well and that you are enjoying the products.
Thanks again for the feedback.
regards
The Schmoo Team
Just love this skin care range
Just love this skin care range, perfect for my needs, well packaged and makes skin feel so good
6 de julho de 2021
Resposta da Schmoo Skincare
Hi Penny
Thank you again for taking time to provide feedback for Schmoo Skincare.
Delighted to hear that you are liking Schmoo and also the packaging!
regards
The Schmoo Team
Excellent service
I have been very pleased with the website and service from the begin to receiving my products.
4 de julho de 2021
Resposta da Schmoo Skincare
Morning
Thank you again for taking time to provide feedback for Schmoo Skincare.
We are really delighted that your are pleased with the ordering process and customer service.
regards
The Schmoo Team
I first tried these products 2 years…
I first tried these products 2 years ago and haven't looked back. Excellent products and service.
3 de julho de 2021
Resposta da Schmoo Skincare
Hi Tara
Thank you very much for taking the time to review our Products.
It's great to hear that you are still using Schmoo!
regards
The Schmoo Team
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