Delay in postage but Therapist delivered items by hand really grateful for that as items were for a birthday present
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Leia as opiniões dos outros
Beautiful natural skincare. The Lavender Woods & Vanilla Cream Wash is so healing and soothing. ( I have psoriasis). I also love the honey and oatmeal skin polish and the Açai & Goji Berry mask..leave... Ver mais
A empresa respondeu
Bought a voucher online after receiving email regarding the xmas discount offer. I paid my money and then, nothing. Contacted my local saloon and they advised the voucher was to be sent via royal mail... Ver mais
Booked for treatments and attended to find spa closed. After ringing number told they had cancelled by email yesterday but this was NOT received. And a phonecall should always be used in this sce... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded over 15 years ago by Fiona Otley, Schmoo Skincare has become a trusted name in the natural skincare & spa industry. From humble beginnings in the kitchen of Spa Owner Fiona, Schmoo Skincare quickly grew into the brand it is today. Schmoo now have a partnership with the Hilton Hotel Group with Spa's across the UK, all providing their own skincare treatments using a range of Schmoo's natural products.
Informações de contacto
Park View Terrace, WR3 7AG, Worcester, Reino Unido
- info@schmooskincare.com
- schmooskincare.com
4,1
Bom
207 opiniões
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As pessoas também visitaram
Love the eye cream
Love the eye cream. Absorbs quickly and is light.
Delivery was timely and good packaging.
4 de setembro de 2022
Resposta da Schmoo Skincare
Hi Sian
Thank you so much for your amazing feedback.
We really do appreciate the time you have taken to review Schmoo Skincare...really pleased you like the Vitamin Rich Eye Cream as much as we do!
Thank you again!
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Vanessa
Thank you very much for your feedback.
We are so sorry to hear that you haven't received your products as yet. Unfortunately Royal Mail had a 24 hour strike on the 26th August which has obviously delayed your order being delivered...this is of course something completely out of our control. Your products were dispatched within 24 hours of the order being received.
We hope you receive your order asap.
regards
The Schmoo Team
Vitamin rich
Vitamin rich
I have been using vitamin rich range for a few years now and love how my skin looks and feels, would recommend for anyone to try.
23 de julho de 2022
Resposta da Schmoo Skincare
Hi Sharon
Thank you so much for taking time to review Schmoo Skincare.
It's great news to hear that you love the Vitamin Rich Range!
regards
The Schmoo Team
Gorgeous products and great service
Really helpful company, Gorgeous products and great service. Thankyou.
1 de julho de 2022
Resposta da Schmoo Skincare
Hi Davinder
Thank you for your amazing feedback with regards to Schmoo.
We are so glad that you love the products and the customer service is reaching your expectations.
regards
The Schmoo Team
Refusal to refund and Lies!!
Refusal to refund my money paid for treatment that couldn't be fulfilled during C19. The company are claiming that this was a Groupon Voucher bought in 2017! This is untrue. I didn't even live in the area til 2019!! This service was purchased in the salon after 2 previous visits my first being Aug 2019! Not through Groupon. This is unlawful as per C19 law. The owner is in contravention of law and doesn't know the difference between policy and statutory duty. It's also dreadful customer service and lies. My emails (and letters before action) have been ignored for a year now. It's caused huge distress and upset.
27 de junho de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Vanessa,
Whilst this isn't the feedback we welcome - we do appreciate the time you have taken to review Schmoo.
As you are aware, your £39 voucher was purchased in November 2017, which at the time of purchase was valid for 12 months...as set out by the company terms & conditions.
As a gesture of goodwill the expiry date on your voucher was extended so that you could still have the experience despite the fact that it had expired.
As stated in many emails sent to you previously, you are very welcome to come and use the voucher even though it is now 5 years old and no longer exists. So please do contact the booking team when you are ready - puckrup@schmooskincare.com
Thank you again for your feedback.
regards
The Schmoo Team
Fabulous massage and facial by Mia.
25 de junho de 2022
Resposta da Schmoo Skincare
Hi Heather
Thank you so much for your great feedback with regards to your treatments at Schmoo in the country with Mia.
We really do appreciate the time you have taken to review Schmoo...we will ensure that Mia is made aware of this feedback.
Thank you again!
regards
The Schmoo Team
Excellent products and customer care
Excellent products and superb customer care service from Mark. Unfortunately there was an error in my order but Mark replied to my email immediately and posted the correct product the following day. Thank you
17 de junho de 2022
Resposta da Schmoo Skincare
Hi Anne
Thank you for your feedback with regards to Schmoo.
Once again apologies for the initial error with your order but we are pleased that we managed to get this corrected and processed the next day. We are constantly looking at ways to improve our customer service.
Thank you again for the feedback.
regards
The Schmoo Team
I'm a big fan and have been for years
3 de maio de 2022
Resposta da Schmoo Skincare
Hi Avril
Thank you so much for your amazing feedback!
We really do appreciate the time you have taken to review Schmoo Skincare.
Thank you again!
regards
The Schmoo Team
Superior products by far and I am old…
Superior products by far and I am old enough to have tried many skin products!
Food for the skin, leaving it beautifully moisturised.
21 de abril de 2022
Resposta da Schmoo Skincare
Hi Trish
Thank you so much for your amazing feedback with regards to Schmoo Skincare!
We really do appreciate the time you have taken to review our products and it is great news to hear that Schmoo is working for you.
Thank you again!
regards
The Schmoo Team
whilst the ladies were respectful
whilst the ladies were respectful, the massage was very lacklustre. there was nothing more than effleurage, lovely in itself, but not good enough for getting through to aching muscles.
20 de abril de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Thank you very much for your review.
Whilst this isn't the feedback we would have liked - we do appreciate the time you have taken to send a review.
Would it be possible please to let us know which spa you had the treatment at, and also the name the treatment was booked under - we will then be able to look into this.
regards
The Schmoo Team
Really good product and excellent…
Really good product and excellent customer care
28 de março de 2022
Resposta da Schmoo Skincare
Hi Steph
Thank you for taking time to review Schmoo Skincare.
That really is fantastic feedback!
Thank you again.
regards
The Schmoo Team
Excellent service and products
I have always had very good service when ordering my schmoo products
5 de março de 2022
Resposta da Schmoo Skincare
Hi Susan
Thank you so much for the great feedback with regards to Schmoo Skincare!
We are always looking at ways to improve our service and the customer experience.
regards
The Schmoo Team
Loved all the Schmoo products so far…
Loved all the Schmoo products so far especially the moisturiser. Great customer service as well.
28 de fevereiro de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Jackie
We really do appreciate the time you have taken to review our products and it is great news to hear that you love them!
We are constantly looking at ways to improve our customer service.
Thank you again for the feedback on Schmoo Skincare.
regards
The Schmoo Team
Love love love the Apricot and Peach…
Love love love the Apricot and Peach Treatment Oil! Would recommend to anyone for any skin type and will 100% be buying again.
28 de fevereiro de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Amy
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
We really do appreciate the time you have taken to review our products and it is great news to hear that you are loving the Apricot & Peach Treatment Oil!
Thank you again.
regards
The Schmoo Team
Beautiful natural skincare
Beautiful natural skincare. The Lavender Woods & Vanilla Cream Wash is so healing and soothing. ( I have psoriasis). I also love the honey and oatmeal skin polish and the Açai & Goji Berry mask..leaves your skin glowing and smells delicious too!
25 de fevereiro de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Maria
Thank you very much for the fantastic feedback with regards to Schmoo Skincare.
Here at Schmoo we really do appreciate the time you have taken to review our products. We are always looking at ways to improve the products and customer experience.
Thank you again!
regards
The Schmoo Team
Excellent products
Excellent products: smell great and really brighten your skin: I will be buying more
23 de fevereiro de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Rachel
Thank you for your great feedback regarding Schmoo Skincare - we really appreciate the time you have taken to review our products.
Thank you again!
regards
The Schmoo Team
Regulars to Schmoo by the sea
For a number of years my friend and I have been regulars at Schmoo by the sea and we were sad to hear of the closure.
I would like to thank all the ladies who worked there for the fab treatments and warm and friendly welcome every time. We wish you all well.
19 de fevereiro de 2022
Opinião espontânea
Resposta da Schmoo Skincare
Hi Sharon
Thank you so much for the great feedback regarding Schmoo by the sea.
We are also really sad with regards to the closure of Schmoo by the sea at Hilton Brighton. However we are constantly looking for new locations in Brighton - so hopefully in the near future there may be a new Schmoo Spa opening up!
Thank you for your comments with regards to the team - we are all still in contact so will make sure that they are passed on.
Thank you again.
regards
Matt, Fiona & The Schmoo Team
Resposta da Schmoo Skincare
Hi Ethel
Thank you for taking time to review Schmoo Skincare. That really is fantastic feedback!
Thank you again!
regards
The Schmoo Team
Resposta da Schmoo Skincare
Hi Kerry
Thank you so much for the great feedback with regards to Schmoo Skincare!
We really do appreciate the time you have taken to review Schmoo...we are always looking at ways to improve our service and the customer experience.
Thank you again!
regards
The Schmoo Team
Lovely treatment and very helpful staff
23 de dezembro de 2021
Resposta da Schmoo Skincare
Thank you so much for your great feedback with regards to Schmoo Spas.
We really do appreciate the time you have taken to review Schmoo...we will ensure that all the team are made aware of this feedback.
Thank you again!
regards
The Schmoo Team
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