The company put the renewal up by over 40% without policyholder making a claim. They didn't write to or email the policyholder. They emailed to a third party who asked them 4times in the year to email... Ver mais
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Leia as opiniões dos outros
First check was speed of contact by phone. After the usual recorded Go to our Website and AP my initial call was answered in seconds. That hurdle crossed the policy and single excess with no additiona... Ver mais
A empresa respondeu
My dog had 2 episodes of cancer that required surgery monitoring lasar and dressings he also had monitored analgesia. Scratch and patch paided my claim for which I was grateful but above all my boy wa... Ver mais
A empresa respondeu
Unfortunately I had to make a claim recently but Scratch & Patch handled it quickly and effectively without any stress or worry. I was paid out within 2 weeks and it was fast and straightforward. I di... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Scratch & Patch
Escrito pela empresa
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Informações de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
simple to follow
simple to follow. very good price.
when i called operator was kind. calm and sensitive
7 de agosto de 2026
Resposta da Scratch & Patch
Hi Teresa,
Thank you for taking the time to leave us a review. We’re pleased you found the process simple to follow and the price competitive.
It’s especially lovely to hear that our team member was kind, calm and sensitive when you called — that’s exactly how we want our customers to feel when speaking with us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased you found everything easy and quick — exactly how we want the experience to feel.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Happy customer, great value for money
Great service, very helpful and friendly telephone staff.
I have insured both of my dogs, for the same monthly price as one dog with a different insurance company.
Very happy customer.
3 de agosto de 2026
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us such a positive review. It’s great to hear our team were helpful and friendly, and even better that you’ve been able to insure both of your dogs at a price you’re happy with.
We’re delighted to have you and both of your dogs with us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Reasonable cost
Website not the easiest to navigate, perseverance required. Price seems to be ok, and policy seems to provide good cover.
3 de agosto de 2026
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re pleased you found a policy that offers the level of cover you were looking for at a reasonable price.
We’re sorry the website took a little perseverance to navigate, though, and we appreciate you sticking with it. Feedback like this is genuinely useful as it helps us see where the online journey could be made smoother.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
So far so good!!
So far so good! Only just joined Scratch and Patch, so not had any contact with them as all on line, but easy to navigate choices and very pleased with the price!
3 de agosto de 2026
Resposta da Scratch & Patch
Hi Val,
Thank you for taking the time to leave us a review. It’s great to hear your first experience with Scratch & Patch has been such a positive one and that you found the online journey easy to navigate.
We’re really pleased you’re happy with the price and delighted to have you with us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Check your policy very carefully
Check your policy very carefully. Turns out we only got "proper" cover during office hours. If you pet is ill out of hours the cover is pathetic. out of a £1000+ bill we received less than a tenth of it.
Complete and utter waste of money paying the premium.
Check your cover carefully.
3 de agosto de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Nick,
We’re sorry to hear how disappointed you are with the outcome of your claim.
We’ve requested some additional information from you through Trustpilot so we can identify your policy and look into the circumstances properly. Once we receive those details, we’ll review this with our Claims Team and provide you with further clarification.
Kind Regards
Scratch & Patch 🐾💙🧡
Our treatment details were sent by the…
Our treatment details were sent by the vets (DWR) without any input from ourselves Scratch and Patch processed the claim and paid promptly. This was the second part of the claim both went smoothly. Our thanks to the team at Scratch and Patch.
16 de julho de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to share your experience. We know making a claim can already be a worrying time, which is why we can liaise directly with your treating vet to gather any information or clarification needed.
This allows us to deal with the veterinary practice directly, helping to make the process simpler for our customers while ensuring we have the right information to assess the claim fairly. It’s great to hear this came through in your recent experience and that your claim was settled promptly.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Renewed my insurance and a lovely…
Renewed my insurance and a lovely surprise, it had gone down from last year, so obviously very pleased and the renewal was straight forward over the phone
28 de julho de 2026
Resposta da Scratch & Patch
Hi Julie,
Thank you for taking the time to leave us a review. A lower renewal price is always a welcome surprise, so we’re really pleased this year’s premium came down and that everything was sorted easily over the phone.
It’s great to have you staying with us for another year.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. Sometimes the simplest feedback says it best, and we’re really pleased to hear you found our team both helpful and kind.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Useless
Submitted a claim 5 weeks ago, no communication other than the odd email to say the claim is awaiting processing. Have called and emailed multiple times - emails go unanswered, the call wait system eventually cuts you off. I would advise anyone not to use this company.
5 de agosto de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Kelly,
We’re sorry you’ve been left waiting without a clear update. This isn’t the experience we want our customers to have.
We’ve asked you for a few more details through Trustpilot so we can find your claim, look into what’s happened and hopefully give you some clarity as soon as possible.
Your Scratch & Patch Family 🐾💙🧡
** Updated Response**
Hi Kelly,
Thank you for providing the additional information. We’ve now been able to locate your claim and have passed the details to the correct team to address and review.
From our initial review, it appears some information was missing from the original claim submission. Before a claim can be fully assessed, our Claims Team must complete the necessary validity and document checks, so all required information needs to be received before a decision can be made.
We have also identified some discrepancies between the details held on your Scratch & Patch policy and the information provided by your vet. Our Customer Care Manager has emailed you directly to explain these points privately and let you know what needs to be updated so the claim can continue progressing.
Your Scratch & Patch Family 🐾💙🧡
Great value renewal cost.
I had a prompt reminder to renew my pet insurance, this years increase was much less than anticipated and considering the age of my pet is great value for money and provides peace of mind in case we ever need to claim. Most companies give you a great first year deal to draw you in then hike up the cost for future years.
28 de julho de 2026
Resposta da Scratch & Patch
Hi Jamie,
Thank you for taking the time to leave us such a positive review. It’s great to hear your renewal increase was lower than expected and that you still feel the policy offers good value, especially as your pet gets older.
We really appreciate you choosing to stay with us for another year, and we’re pleased the renewal has given you that extra peace of mind.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Positive experience
Very helpful staff on the telephone.
Stress-free experience in renewing policy.
Helpful advice.
Good policy and value for money.
4 de agosto de 2026
Resposta da Scratch & Patch
Hi Trevor,
Thank you for taking the time to leave such a great review of your experience. It’s brilliant to know you’re staying with us for another year and that our team made the renewal process feel easy, helpful and stress-free.
Keeping things simple and straightforward is exactly what we want for our customers, while still making sure they feel properly supported and confident in the cover they’ve chosen.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
All smooth and reliable
All smooth and reliable. Quick settlement of my claim. Very pleased.
6 de julho de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Mark,
Thank you for taking the time to leave us a review. It’s great to hear your claim was settled quickly and that everything ran smoothly from start to finish.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great renewal price and easy to use app
Been with these for a few years and every time it comes around to the renewal they always beat everyone, unlike other pet insurance companies that put up their prices massively every year.
Not had to use them yet but the cost and the ease of the app is great.
31 de julho de 2026
Resposta da Scratch & Patch
Hi John,
Thanks for taking the time to leave us such a great review. It’s brilliant to hear that we continue to offer you a competitive renewal price each year and that you’ve found the app easy to use.
Hopefully you won’t need to make a claim anytime soon, but we’ll be here should you ever need us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Best Pet Insurance Company
Scratch & Patch is the best pet insurance company I have ever used.
Whenever we have had to make a claim we have been paid out without any questions.
Unlike other insurance companies we have used the cost don't rise every year, more so, if we haven't made a claim in a year the cost has dropped on renewal.
I thoroughly recommend this company for anybody looking for pet insurance.
3 de agosto de 2026
Resposta da Scratch & Patch
Hi Christina,
What an incredible review to receive — thank you! Knowing that we’ve supported you each time you’ve needed to claim, without unnecessary questions or added stress, means a great deal to us.
We’re especially pleased to hear that you’ve had such a consistently positive experience with us over the years. Your recommendation really does mean a lot, and we’re grateful you’ve chosen Scratch & Patch to protect your pets.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Impressed.
Our claim was submitted directly by our Vet and we quickly received clear and precise comms from S & P.
I wanted to speak with S&P just to ensure all was in order with the claim. Easy to get through and very helpful.
S&P emails were clear and laid out the claim details precisely so we knew what we would get back if approved.
Full costs ( understandably less the excess) were in my account 3 days after the claim was made. Impressive!
21 de julho de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Andrew,
Thank you for taking the time to leave such a detailed review of your experience. Reviews like yours really help others feel confident when choosing us for their pet insurance, especially when they can see that we’re there when their pets need us most.
It’s great to hear the process was clear, straightforward and that your claim was settled so quickly.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very impressed with the whole claim…
Very impressed with the whole claim process. I was kept informed of progress via email. The claim was paid very quickly and I would definitely recommend them.
31 de julho de 2026
Opinião espontânea
Resposta da Scratch & Patch
Hi Jan,
It’s brilliant to hear the whole claim process left such a positive impression. Being kept updated can make such a difference when you’re waiting on a claim, so we’re really pleased the team kept you informed and got everything paid so quickly. Thank you as well for recommending us — it genuinely means a lot.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy to view options on website and…
Easy to view options on website and quickly arranged policy for both my pets.
3 de agosto de 2026
Resposta da Scratch & Patch
Hi Michelle,
Thank you for taking the time to leave us a review. It’s great to hear you found the options on our website easy to view and that arranging cover for both of your pets was quick and straightforward.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi Kevin,
Thank you for taking the time to leave us a review.
It’s great to hear that you found the website easy to navigate and that purchasing your policy was straightforward. We’re pleased to have you and your pet on board with us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Warm Regards,
Your Scratch & Patch Family 🐾💙🧡
Signing up was fine and everything but…
Signing up was fine and everything but I haven't even used the service yet and I'm being bugged for a review, I even said I don't want promotional mail. Not a great start.
28 de julho de 2026
Resposta da Scratch & Patch
Hi Greg,
Thank you for taking the time to share your feedback.
We're sorry to hear that receiving a review invitation left you feeling frustrated. We completely understand why this may have seemed at odds with your preference not to receive promotional emails.
To reassure you, our Trustpilot review requests are not considered marketing communications. They don't advertise our products, promote offers, or encourage you to purchase anything. Their sole purpose is to invite customers to share their genuine experience, even if that's only of the sign-up process, so that others can make informed decisions when choosing pet insurance.
We do apologise if this felt like it conflicted with your communication preferences. Your marketing opt-out remains respected, but because review invitations are treated separately from promotional communications, they aren't suppressed in the same way.
We do appreciate you bringing this to our attention, as feedback like yours helps us better understand how these requests are perceived. We hope your experience with us moving forward gives us the opportunity to leave you with a much more positive impression.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Warm Regards,
Your Scratch & Patch Family 🐾💙🧡
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