Banner for Scratch & Patch

Scratch & Patch Opiniões 

2244
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The company put the renewal up by over 40% without policyholder making a claim. They didn't write to or email the policyholder. They emailed to a third party who asked them 4times in the year to email... Ver mais

Classificada 5 em 5 estrelas

First check was speed of contact by phone. After the usual recorded Go to our Website and AP my initial call was answered in seconds. That hurdle crossed the policy and single excess with no additiona... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My dog had 2 episodes of cancer that required surgery monitoring lasar and dressings he also had monitored analgesia. Scratch and patch paided my claim for which I was grateful but above all my boy wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unfortunately I had to make a claim recently but Scratch & Patch handled it quickly and effectively without any stress or worry. I was paid out within 2 weeks and it was fast and straightforward. I di... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de animais de estimação
  2. também em
  3. Companhia de seguros

Sobre Scratch & Patch

Escrito pela empresa

Scratch & Patch

At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶

Our plans 💎

We offer a range of policy options, with up to £8k of Lifetime vet fee cover.

Fuss free claims 🩺

Making a claim is quick and easy. You can claim online or by phone. We can even deal directly with your vet.

Free unlimited 24/7 vet careline 📞

Not every pet health concern needs an immediate trip to the vet — and that’s okay. All customers get access to our unlimited 24/7 vet careline, so support from our UK-registered vet team is there whenever you need it.

Multi-pet discount 💸

One team. Epic savings! Unite all your pet heroes under one policy and unlock a mighty 20% discount.

Protect the paws you love 🩷

Choose a pet insurance partner that’s built for real life, real pets, and real people.

Start your quote today

Informações de contacto

Scratch & Patch Pet Insurance

Protect the paws you love 🩷

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2244)

630 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant

Absolutely fantastic speedy and helpful service. Thank you!

16 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi there,

Thank you so much for taking the time to leave us a review. It’s really good to hear that you found the service quick and helpful — that’s exactly the kind of experience we want you to have.

We really appreciate your kind words and will make sure they’re shared with the team.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Very helpful and responsive

Very helpful and responsive. I wish all service providers were like this.

21 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Mr Brooke,

Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you found our team helpful and quick to respond.

Providing that kind of straightforward and supportive service is exactly what we aim for, so your comments are genuinely appreciated.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Great experience with Scatch & Patch

Great experience with Scatch & Patch, troublefree and efficient process received payment on several claims without delay.
Would definitely recommend.

6 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Julie,

Thank you for taking the time to share your experience. It’s really good to hear that your claims were dealt with smoothly and that the payments came through without any delays.

Making a claim can sometimes feel like a bit of a worry, so knowing we made the process straightforward for you is exactly what we want to hear. We also really appreciate you saying you’d recommend us.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Great Product

Very easy to set up and pay for this product at a competative price.

29 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Peter,

Thank you for taking the time to leave us a positive review. We’re really pleased to hear that you found setting up and paying for your policy straightforward, and that you were happy with the competitive price offered.

It’s great to have you and your pet on board with us.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

I found it very easy to set up the…

I found it very easy to set up the policy, I did have to ring in as there was a clitch on line so a very helpful girl helped me with that

28 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Jane,

Thank you for taking the time to leave us a review. We’re sorry about the temporary issue you experienced when setting up your policy online, but we’re pleased our team was able to help you get everything sorted.

Technology does not always play ball, so thank you for being so patient with us. Should you notice any other glitches while using our website, please let us know through our contact page at https://scratchandpatch.co.uk/contact/ so we can look into them and help prevent other customers from experiencing the same issue.

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Very fast and seamless claims service…

Very fast and seamless claims service with no complications and an easy process to follow.

24 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Antony,

Thank you for taking the time to leave us a positive review after using our claims service. We understand that needing to make a claim can be a worrying time, so it’s really reassuring to hear that you found the process fast, seamless and easy to follow.

Providing a straightforward service and being there for our customers when they need us most is exactly what we aim for, so we really appreciate you sharing your experience.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Easy to set up insurance

24 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Sean,

Thank you for taking the time to leave us a positive review. We’re really pleased to hear that you found setting up your insurance quick and easy.

Reviews like yours also help other pet owners feel confident when making that all-important decision about who to trust with their pet’s cover, so we really appreciate you sharing your experience.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Was easy when I got the link sent to…

Was easy when I got the link sent to take out a policy. The price was really good, customer service team was amazing

28 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Andrew,

Thank you for taking the time to leave us a review. It’s great to hear that setting up your policy was straightforward once you received the link, and that you were happy with both the price and the service provided by our customer service team.

We’ll be sure to pass your comments on to the wider team, who’ll be really pleased to know they helped make your experience such a positive one.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Easy to follow site

Easy to follow site for accessing and reviewing the policy and renewal, competitive rates for an aging dog.

27 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Steff,

Thank you for taking the time to leave us a review. It’s great to hear that you found the website easy to navigate when reviewing your policy and renewal, and that the pricing remained competitive for your older dog.

We’re pleased the renewal process was straightforward and that you’ve chosen to continue trusting Scratch & Patch with your pet’s cover.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Excellent customer service and seamless…

Excellent customer service and seamless communication from start to finish
5 stars definitely recommend this company

12 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Alison,

Thank you for taking the time to leave us a review. It’s fantastic to hear that you received excellent customer service and clear, seamless communication from start to finish.

We’ll be sure to pass your comments on to the wider team, who’ll be really pleased to know they provided you with a five-star experience. Your recommendation also helps other pet owners feel more confident when choosing Scratch & Patch to protect their pets, so we genuinely appreciate you sharing it.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Really helpful easy process great…

Really helpful easy process great customer care highly recommend scratch patch for pet insurance

20 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi there,

Thank you for taking the time to leave us a review. We’ll be sure to pass your kind words on to the wider team, who’ll be pleased to know they provided you with a five-star service.

Your recommendation also helps others feel more confident when choosing Scratch & Patch to protect their pets, so we really do appreciate it.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Pleased with customer service thanks so…

Pleased with customer service thanks so helpful

24 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Sue,

Thank you for taking the time to leave us a review. We’ll be sure to pass your kind words on to the wider team — they’ll be pleased to know their helpful service made your experience with Scratch & Patch a five-star one.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Economically priced

Very understanding company, never a delay with claims and easy to deal with. Economically priced.

22 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi David,

Thank you for taking the time to leave us a review. It’s great to hear that you’ve found us easy to deal with, understanding when handling your claims and consistently prompt with our decisions.

We’re also pleased that you feel the cover represents good value.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 4 em 5 estrelas

For some reason I could not get on the…Not tech snob by

For some reason I could not get on the website using my phone. Managed with laptop. Lady on the phone extremely nice but couldn’t help.
Haven’t had to claim.

24 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Hilary,

Thank you for taking the time to leave us a review. We’re sorry you had trouble accessing the website on your phone, although we’re glad you were able to get everything completed using your laptop.

It’s also good to hear that the member of our team you spoke with was friendly, even though she wasn’t able to resolve the technical issue for you at the time.

If you experience any further problems accessing your account, please contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Efficient and quick response.

I had a query about my claim form and this was answered quickly and efficiently.
I was reassured, and was then able to submit my claim.I received the settlement into my bank really quickly.
I would definitely recommend Scratch and Patch pet insurance.

17 de julho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Alison,

Thank you for taking the time to leave us a review. It’s great to hear that your query was answered quickly, that you felt reassured and that your claim payment reached you promptly.

We really appreciate your recommendation and are pleased we could make the process straightforward when you needed us.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 4 em 5 estrelas

Good price with interest free monthly…

Good price with interest free monthly payments.
However all I've done is bought a policy. No direct interaction yet, which is what really counts, hence 4*currently. This may go up or down!

24 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Gary,

Thank you for taking the time to leave us a review. It’s great to hear you were happy with the price and the option to spread the cost with interest-free monthly payments.

We completely understand that the real test of an insurance provider comes when you actually need to use the cover, and should that time ever come, we’ll do everything we can to make sure your experience with us lives up to expectations and hopefully earns us that final star ⭐

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Excellent and easy online purchase.

Excellent and easy online purchase.

18 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Mike,

Thank you for your fantastic review! We're delighted to hear you found purchasing your pet insurance online quick and easy. Thank you for choosing Scratch & Patch - we're so pleased to have you with us 😊

If you ever need anything, we're here to help: scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Good

Excellent service

20 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Henry,

Thank you for your review! We're delighted to hear you received excellent service. We really appreciate your feedback and thank you for choosing Scratch & Patch.

If there is anything else we can help with, please don’t hesitate to contact us: scratchandpatch.co.uk/contact/

Warm regards,
Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Easy and quick to sort out.

17 de julho de 2026
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Belinda,

Thank you for taking the time to leave us a review. We’re pleased to hear everything was easy to arrange and sorted quickly for you.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

Classificada 5 em 5 estrelas

Hadn’t been with scratch and patch for…

Hadn’t been with scratch and patch for long, when my dog had an accident. The claim was easy to deal with and went smoothly. I was kept up to date with the progress of the claim regularly. Very happy with the service.

12 de junho de 2026
Opinião espontânea
logótipo da Scratch & Patch

Resposta da Scratch & Patch

Hi Darren,

Thank you for taking the time to leave us a review. It’s great to hear that your experience reflected exactly how we want our customers to be treated, with a smooth claims process, regular updates and support when you needed us most.

If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/

Your Scratch & Patch Family 🐾💙🧡

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais