The company put the renewal up by over 40% without policyholder making a claim. They didn't write to or email the policyholder. They emailed to a third party who asked them 4times in the year to email... Ver mais

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First check was speed of contact by phone. After the usual recorded Go to our Website and AP my initial call was answered in seconds. That hurdle crossed the policy and single excess with no additiona... Ver mais
A empresa respondeu
My dog had 2 episodes of cancer that required surgery monitoring lasar and dressings he also had monitored analgesia. Scratch and patch paided my claim for which I was grateful but above all my boy wa... Ver mais
A empresa respondeu
Unfortunately I had to make a claim recently but Scratch & Patch handled it quickly and effectively without any stress or worry. I was paid out within 2 weeks and it was fast and straightforward. I di... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Scratch & Patch
Escrito pela empresa
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Informações de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant
Absolutely fantastic speedy and helpful service. Thank you!

Resposta da Scratch & Patch
Very helpful and responsive
Very helpful and responsive. I wish all service providers were like this.

Resposta da Scratch & Patch
Great experience with Scatch & Patch
Great experience with Scatch & Patch, troublefree and efficient process received payment on several claims without delay.
Would definitely recommend.

Resposta da Scratch & Patch
Great Product
Very easy to set up and pay for this product at a competative price.

Resposta da Scratch & Patch
I found it very easy to set up the…
I found it very easy to set up the policy, I did have to ring in as there was a clitch on line so a very helpful girl helped me with that

Resposta da Scratch & Patch
Very fast and seamless claims service…
Very fast and seamless claims service with no complications and an easy process to follow.

Resposta da Scratch & Patch
Was easy when I got the link sent to…
Was easy when I got the link sent to take out a policy. The price was really good, customer service team was amazing

Resposta da Scratch & Patch
Easy to follow site
Easy to follow site for accessing and reviewing the policy and renewal, competitive rates for an aging dog.

Resposta da Scratch & Patch
Excellent customer service and seamless…
Excellent customer service and seamless communication from start to finish
5 stars definitely recommend this company

Resposta da Scratch & Patch
Really helpful easy process great…
Really helpful easy process great customer care highly recommend scratch patch for pet insurance

Resposta da Scratch & Patch
Pleased with customer service thanks so…
Pleased with customer service thanks so helpful

Resposta da Scratch & Patch
Economically priced
Very understanding company, never a delay with claims and easy to deal with. Economically priced.

Resposta da Scratch & Patch
For some reason I could not get on the…Not tech snob by
For some reason I could not get on the website using my phone. Managed with laptop. Lady on the phone extremely nice but couldn’t help.
Haven’t had to claim.

Resposta da Scratch & Patch
Efficient and quick response.
I had a query about my claim form and this was answered quickly and efficiently.
I was reassured, and was then able to submit my claim.I received the settlement into my bank really quickly.
I would definitely recommend Scratch and Patch pet insurance.

Resposta da Scratch & Patch
Good price with interest free monthly…
Good price with interest free monthly payments.
However all I've done is bought a policy. No direct interaction yet, which is what really counts, hence 4*currently. This may go up or down!

Resposta da Scratch & Patch

Resposta da Scratch & Patch
Hadn’t been with scratch and patch for…
Hadn’t been with scratch and patch for long, when my dog had an accident. The claim was easy to deal with and went smoothly. I was kept up to date with the progress of the claim regularly. Very happy with the service.

Resposta da Scratch & Patch
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.