selfnamed.com Opiniões 195

Excellent customer service! The products are of great quality. Highly recommend.

A reliable and inspiring partner for natural skincare

As the founder of a COSMOS-certified natural skincare brand, finding the right manufacturing partner was essential — and Selfnamed has exceeded my expectations in every way.

The product range is impressively wide, giving me the freedom to curate a collection that truly reflects my brand’s identity and values. What stands out immediately is the quality: the formulations are luxurious, the textures are beautiful, and the fragrances are subtle and natural — exactly what my customers are looking for.

Communication with the Selfnamed team is always friendly, professional, and prompt. Any questions are answered quickly, which makes the whole process feel smooth and reassuring — especially important when you’re building a brand and need a partner you can trust.

Shipping is fast and reliable, and the products arrive in perfect condition. My customers have been genuinely happy with every order, which is ultimately the best measure of success.

If you’re looking to create your own skincare line with high-quality, natural products and a team that actually cares about your success — I wouldn’t hesitate to recommend Selfnamed.

Sidsel, Founder of Original Nordic

Great Products and customer care from my side. We´ll launch our brand soon.

Honestly a great service.Really happy with my experience! The formulas are great and the integration with my store was seamless. Saves me so much time.

I have ordered products for my brand for a few years now and the service has always been excellent. Have yet to try the dropshopping-options in my shop!

Incredible customer experience and super fast replies. Santa from the customer service has been incredibly helpful and a genuinely nice person

I’ve had a very positive experience working with Selfnamed. Their communication and feedback are always prompt and professional, which makes the whole process smooth and efficient. The product quality is excellent and consistent, and overall I’m very satisfied with the collaboration. Highly recommended.

So far so good finally I launched my own hair care products hassle free. I’m so happy finally I found a company that makes natural and organic products that are ECOCERT. I’m happy with the service.

Super, j’ai commander avant hier à minuit une dizaine de produit que j’ai personnalisé et j’ai été livrée 13 heure après !!
Très réactif je suis très contente hâte de les recevoir!

Best company to work with !!!
They are helpful, trustworthy people and absolutely amazingly professional!!!
And the products are soooo luuuushhhh!!

Staff answered questions quickly and in a polite manner and resolved the problem for me! thank you Veronica

Communication was really good throughout the whole process. They were responsive, clear, and easy to work with, which made everything run smoothly. Customer service was also very good — any questions or small issues were handled quickly and professionally. Overall, it was a positive and straightforward experience.

Très satisfait de Selfnamed. L’intégration du laboratoire à Shopify est fluide, et surtout bien documentée : on comprend vite, on avance vite, sans perdre de temps.

L’accompagnement est vraiment un point fort. Laura suit le dossier avec sérieux et répond à chaque question avec une vraie qualité de réponse : réactivité, précision, et sens du service — exactement ce qu’on attend d’un partenaire professionnel.

Côté produits, la qualité est au rendez-vous. Seul petit bémol : le studio sur le site peut parfois être un peu lent, mais rien de bloquant.
Je recommande sans hésiter.

Where do i begin, i wish we saw those reviews before we signed up and invested our time and effort to build a brand. Since the beginning costumer service is non existent, they won’t respond you in weeks. They have AI handling your questions and give you generic answers, at the end AI will offer to connect you to the live person and someone would be in touch within 24 hours, that won’t happen, after few days you will follow up on that and again you would get an answer that someone will be in touch within 24 hours. We had placed our first test order on the 15th of January and surprise surprise, app is not automatic like some reviews mentioning it here, your inventory won’t update automatically so you better get use to go and check whole catalog to see what is out of stock or back in stock, also if costumers place an order it doesn’t sync automatically with selfnamed you have to manually click request fulfillment in Shopify, so if you grow and have a lot of orders there gonna be a lot of issues. Anyway order was submitted on January 15th and on January 16 it changed status approved and in printing shipping date January 19th. That didn’t happen, on the 20th it was still showing in printing and will be shipped on 19th, when we contacted them again and ask AI where is my order you will get response that it’s in printing and scheduled to dispatch on January 20th . Today is 21st and surprise, still in printing no shipping now AI saying it’s delayed but shipping dates are estimated anyway, good luck explaining it to your costumers. Having good quality products is one thing and it’s not everything, bad costumer service and delays plus carelessness will destroy your business and your reputation. All those 5 or 4 stars reviews must be an exchange for some promo or discount, especially the one saying about great costumer service, it may be great if you get a chance to actually speak with someone, we didn’t get that chance as of yet, and it’s been weeks since we send them first questions or concerns. Very frustrating
On top of it all, they just adjusted their prices up by 20-40% and prices of shipping by 40% with notice on the day they adjusted it. I never see this big of a price adjustments period, usually it’s 5-10% max and company will give you about 30 days notice.

I’m preparing my first drop shipping store with them and among all out there they are the best in terms of everything.

Great Support and realy good products.

Has been a great addition to our store. Customer service is great, tools for product design are awesome. Overall seamless experience A-Z.

The customer service has been extremely disappointing and is not suitable for brands that aim to grow and scale.

When ordering products in quantities above 2,500 units, it is stated that different packaging options can be selected. However, the process of arranging this is unnecessarily slow, and it often takes an excessive amount of time just to receive a response.

Due to this lack of professionalism, we have decided to switch to another production company. There is no dedicated account manager, no clear point of contact, and customer support offers very limited assistance. This setup may work for very small brands, but it is not adequate for serious, growth-oriented businesses.

Additionally, products are sometimes discontinued without prior notice, meaning they go permanently out of stock without any communication. This makes it impossible to plan production, launches, and inventory properly.

They also send emails announcing discounts valid until a specific date, but these discounts often end before the stated deadline, which disrupts our planning, ordering, and production processes.

Overall, I do not recommend working with this company. The level of professionalism is insufficient, and the shipping timelines they promise are frequently not met.

Selfnamed is a reliable and empowering platform for launching a skincare brand. It combines quality products, user-friendly design tools, and transparent pricing to help entrepreneurs bring their vision to life. While there's room for improvement in packaging flexibility and onboarding, the overall experience is positive-especially for those who value speed, simplicity, and control over their brand identity.