Dougie called today and was very pleasant and fixed my lift

Arran came out to repair my stairlift, replaced the batteries and it’s now fully back up and running, great guy

Excellent service Darren @ Arran cannot be faulted.

Great job Sean who was here first was lovely and did a great job reece who came after was great also thanks senior stairlifts

Dougie was very polite and professional. He explained everything to me so I understood the fault for my mothers stairlift.
Great service!

Darren and Aaron came to fit a stairlift for my mother today and did a superb job. They were very professional and so patient in demonstrating everything to her once installed. I would have no hesitation in recommending them, and huge thanks to both for such amazing service.
Thank you
Kerry Ansell

I was due an istallation around lunch time but despite tree calls to the office nothing happend until I received a phone call from the engineer at 7pm to say he would be with mein40 minutes.He arrived on time and soon got to work and within an hour and half lift was installed and working.Sean was a great engineer and despite the late time he said he would not leave a customer in the lurch.I cannot thank him enough for his dedication to duty.We had a common interest in Rugby League him being a big wigan supporter.
Well done Sean
J Clark

Buying our stairlift has been very easy.
Stuart the sales rep was friendly & not pushy
We were confident that he understood our needs.
Reece the fitter was pleasant & carried out the fitting in a timely & very tidy way.
Olly came to change the seat colour & was also friendly & left no mess
All in all we are very pleased with the whole thing
And would recommend Senior Stairlifts to anyone

From my initial contact Andy, through Louis and Dan to the installation engineer Jordan, I have only good to say about Senior Stairlifts. Of course each member of the team was professional and courteous, but it would appear that here is a company that really listens to the customer... and gives as much time as it takes to make sure that they understand exactly what the customer needs and wants.
And no pressure!

Jordan was very thorough in showing me how my new stairlift works. Very pleased with him

Darren was amazing. Very fast very tidy. Highly recommend.

Jordan was efficient, friendly and helpful when he did the technical survey for my stairlift with Senior Stairlifts. He explained everything and I would recommend Jordan to anyone requiring an engineer for technical surveys.

Jordan was punctual, polite, very efficient and helpful. I am delighted with the service

Senior Stairlifts’s staff and services are superb
Dan, engineer was reassuring , kept me informed, treated me with dignity. As a wheelchair user trapped upstairs by broken lift I needed this!
He repaired the chair and I felt totally safe and confident in his abilities.
Katie in the office was empathetic, helpful and efficient
Highly recommend this company and their staff !

Reece was fantastic and did a great job I'm really happy with my new stairlift and will recommend senior to my friends thank you for all your help

What a wonderful Gentleman was Dougie. A great Job he did installing our Stairlift also cleaned up after himself. Highly Recommend him. Thankyou so Much Dougie.

Excellent advice and service.Ollie arrived on time and did a very good job removing an old stairlift and installing a new one.

We ordered a stairlift from Senior stairlifts solely on the basis that they offered a 7-10 day then around time. The sales person and the engineer reinforced this promise at the point of order and the technical survey.
As we approached the seven day limit I phoned to check progress and was informed that I had been given the wrong information and that it would be a minimum of 15 working days. I complained at this point and requested an immediate update once they had spoken to the manufacturer. This call never came. I called back the following day and was told that there had been a delay in the manufacturing process. I asked for the order to be cancelled at this point. The person at the end of the phone assisted me that they would cancel the order as it had gone beyond the promised delivery timescale and again promised to get back to me. Yet again there was no return call. The next contact I had was a couple of days later when I had a call to arrange installation. Sadly this was too late for us as my partner had by this time passed away. I explained the situation and they apologised profusely but I received further emails and phone calls trying to arrange fitting. In the end the company offered me a £500 refund on the £3500 deposit we had given them. I am appalled.by the service and failure to deliver on promises made, but the worst part of the whole debacle is the lack of customer care at a terrible time in our lives. The company failed to reply to emails and each representative spoken to had no recollection of the issues despite the phone calls being recorded.

Aaron was very pleasant and informative. Thank you

I cannot praise the senior stairlift team enough. First was Glen who came to measure he was so friendly and helpful. Then Darren came to install the lift he was quick and left it very clean. Then Dan checking all was well. What a team amazing and would recommend to anyone who needs a stairlift .