Sentenarts Opiniões 

Resposta da Sentenarts

3/01/2025

Dear Jodi,

Thank you so much for your wonderful review!

We’re delighted to hear that you appreciated our communication regarding the shipping process. We believe that keeping our customers informed is essential to a great shopping experience, and it's fantastic to know that you found it helpful.

We’re also thrilled that you think our bags are cool! Our team puts a lot of effort into designing unique and stylish pieces that we hope our customers will love.

Thank you once again for your support, and we look forward to serving you again soon!💖👜

Resposta da Sentenarts

31/12/2024

Dear Customer,

Thank you for your thoughtful review!

We’re delighted to hear that the item met your expectations and looks just as described on our website. However, we sincerely apologize for the longer shipping time you experienced.

As our items are made to order, the production and shipping process can take up to 20-25 business days, which is often longer than anticipated. We appreciate your understanding and patience during this time.

Your feedback is invaluable to us, and we are continuously working to improve our processes and communication. We hope to serve you even better in the future!

Resposta da Sentenarts

Actualizada a 31/12/2024

Dear Patricia,

Thank you for your honest feedback, and we sincerely apologize for the delays you experienced with your order. We understand how disappointing it is not to have your items in time for Christmas, especially when they were intended as a special gift for your daughter.

As our items are made to order, the production and shipping times can take longer than anticipated, typically around 20-25 business days.

We’re glad to hear that you found the bag itself to be nice, but we acknowledge that our service fell short of your expectations. Please know that your feedback is invaluable to us, and we will work hard to improve our communication and processing times.

We truly appreciate your support and hope to provide a better experience in the future!

Resposta da Sentenarts

31/12/2024

Dear Tatiana,

Thank you for taking the time to share your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to deal with shipping delays and quality concerns, and we’re truly sorry that your order did not meet your expectations.

We strive to provide high-quality products, and it’s disappointing to hear that the bag you received did not reflect that. We appreciate your comments regarding the assembly and shipping process, and we will work to improve our methods to ensure a better experience for our customers.

Please reach out to us at cs@sentenarts.com, and we would be happy to assist you further. Your satisfaction is important to us, and we want to make this right for you.

Thank you for your understanding, and we hope to hear from you soon.

Resposta da Sentenarts

28/12/2024

Hi Dan,

Thank you for sharing your concerns on Trustpilot.

We sincerely apologize for the disappointment you've experienced with your order. We understand how frustrating it is when expectations aren’t met, especially during the holiday season.

As our items are made to order, this can lead to longer production and shipping times than anticipated. We truly regret that your order did not arrive before Christmas, and we are sorry to hear that only part of it has arrived. Our staff has reached out via email with tracking updates, and we are committed to doing our best to resolve this situation.

We appreciate your patience as we work to fulfill the remaining portion of your order. Your feedback is invaluable to us, and we are here to assist you further.

Resposta da Sentenarts

28/12/2024

Hi Shari,

Thank you so much for your lovely review on Trustpilot!

We’re delighted to hear that you received your Poe bag and that it has become a special part of your Christmas celebration this year. It’s wonderful to know that your son chose it as a gift for you, making the holiday even more meaningful.

We take great pride in our products, and it brings us joy to see them appreciated by our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Wishing you and your family many more sweet moments together!

Resposta da Sentenarts

28/12/2024

Hi Alyssa,

Thank you so much for your wonderful review!

We’re thrilled to hear that the bag arrived exactly as pictured and that your mom loved it. We take great pride in our products and the customization options we offer.😊

We sincerely apologize for the lack of updates regarding your order and for not responding promptly to your inquiries. We understand how important it is to stay informed about your purchase, especially during the holiday season. Your feedback is invaluable, and we are working to improve our communication and responsiveness.

We appreciate your understanding and are grateful for your support. Thank you for choosing us!

Resposta da Sentenarts

28/12/2024

Hi Karen,

Thank you for taking the time to share your experience on Trustpilot.

We sincerely apologize for the frustration you’ve faced regarding your order of the bags. We have been experiencing an overwhelming number of inquiries, which has unfortunately led to longer response times.😢

We understand how important it is to receive your gifts on time, especially during the holiday season. Our staff has reached out via email with tracking updates, and we are doing our best to ensure your order is delivered as soon as possible.

Regarding the additional smaller bag, we hope it can still bring some joy as a surprise gift! We truly appreciate your patience and understanding during this busy time.

If you have any further questions or need assistance, please don’t hesitate to reach out. Your satisfaction is very important to us.

Resposta da Sentenarts

28/12/2024

Hi Tylar,

Thank you so much for your kind review!

We’re thrilled to hear that your questions were answered promptly and that you loved the look of your bag. It brings us immense joy to know that the recipient was very happy with it!💖

We take great pride in our products and strive to ensure that our customers have a fantastic experience from start to finish. We're just as excited for the arrival of your second bag and can't wait for you to share even more joy!

If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us!

Resposta da Sentenarts

28/12/2024

Hi Lynn,

Thank you for your feedback on Trustpilot.

We sincerely apologize for the delay and for any frustration you’ve experienced regarding your order placed on December 7th. We understand how important it is to receive gifts on time, especially during the holiday season.😢

As our items are made to order, this can sometimes result in longer production and shipping times than anticipated. Our staff has reached out via email with tracking updates, and we are doing our best to ensure your order is delivered as quickly as possible.

If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your patience as we work to fulfill your order.

Resposta da Sentenarts

28/12/2024

Hi RM,

Thank you for sharing your experience on Trustpilot.

We sincerely apologize for the inconvenience you’re facing with your order for the Poe bag. We understand how important it is to receive gifts on time, especially for special occasions like your daughter’s birthday.

As our items are made to order, this can sometimes lead to longer production and shipping times than expected. We truly appreciate your patience as we work to fulfill your order.

To get the most accurate tracking updates, please reach out to our customer service team at cs@sentenarts.com. They will be happy to assist you and provide the latest information on your shipment.

Thank you for your understanding, and we’re here to help ensure your daughter receives her gift as soon as possible.

Resposta da Sentenarts

24/12/2024

Dear Lindsey,

We sincerely apologize for the frustration you’re experiencing with your order, especially given its importance as a Christmas gift for your mother. We understand how disappointing it is to see delays, particularly when you were expecting a timely delivery.😢

Typically, our production takes about 5-7 business days, followed by another 15-20 business days for shipping (https://sentenarts.com/pages/shipping-delivery).

Unfortunately, we are currently facing an overwhelming issue, which has affected our processing and responding times. We assure you that our staff is working diligently to respond to all inquiries as quickly as possible.

We appreciate your patience during this busy season, and we genuinely hope your order arrives soon. Thank you so much for your understanding.

Resposta da Sentenarts

24/12/2024

Dear Corin,

We sincerely apologize for the delay you’ve experienced with your order and understand your frustration, especially with your gift intended for Christmas.

Our items are made-to-order, which can lead to longer production and shipping times, and we regret that this wasn’t communicated clearly.

We are actively working to expedite the process and ensure that your item arrives as soon as possible. Please know that we are committed to delivering quality products that meet your expectations, and we appreciate your patience during this busy season.

Thank you for your understanding, and we truly appreciate your support!

Resposta da Sentenarts

24/12/2024

Dear Suzanne,

Thank you so much for your wonderful feedback!

We are thrilled to hear that you received your bags and that you find them beautiful. It means a lot to us that you and your sister will be excited about your gifts. We pour our hearts into creating each piece, and it’s rewarding to know that our efforts have made you happy.🥰

We appreciate your support and your choice to shop with us. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

We look forward to serving you again!

Resposta da Sentenarts

19/12/2024

Dear Cathy,

Thank you for sharing your experience with us!

We sincerely apologize for the mix-up with your order and the delays you’ve encountered. We understand how important it is to receive the correct items, especially when they are intended as gifts for your sisters.

We take full responsibility for this oversight and are committed to making it right. Our team will reach out to you via email shortly to provide support and address your concerns. We want to ensure you receive the products you expected and deserve.

Thank you for your patience, and we look forward to resolving this for you soon!

Resposta da Sentenarts

19/12/2024

Dear Pat,

Thank you so much for your wonderful review! We’re thrilled to hear that you love your tote bag and strap. It’s always our goal to provide high-quality products, and your feedback about the vivid colors truly makes our day.

We’re also delighted to know that you had a positive experience with our customer service. We strive to ensure that every customer feels supported and valued, and it’s rewarding to hear that we met your expectations.🥰

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Resposta da Sentenarts

14/12/2024

Dear Nanette,

We're sorry to hear about your experience, and we truly appreciate you bringing this to our attention. 😢 We want to assure you that our staff will reach out shortly to support your case.

We understand how frustrating it must be to receive the wrong item, especially during the holiday season. We take full responsibility for our products and the quality we promise. It is our goal to provide you with the best service possible, and we are here to help resolve this issue for you.

Thank you for your patience, and we will make sure to address your concerns promptly.

Resposta da Sentenarts

12/12/2024

Dear Mia,

Thank you so much for your positive review!

We’re delighted to hear that you received beautiful bags and that you’re pleased with their quality. It means a lot to us to know that our products have met your expectations.🥰

We truly appreciate your support and are excited to hear that you’re considering future purchases with us. If you have any questions or need assistance as you explore more of our collection, please don’t hesitate to reach out. We’re here to help!

Thank you once again for choosing us, and we look forward to serving you again soon!

Resposta da Sentenarts

12/12/2024

Dear Karla,

Thank you so much for your wonderful review!

We’re thrilled to hear that you love both of your bags, especially the Dracula one with your name on it—what a fantastic choice for a favorite romance novel! It’s great to know they’re the perfect size for your needs.

We sincerely apologize for the delay in delivery that prevented you from giving a full five stars. We appreciate your understanding and are continuously working to improve our shipping times.

If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Resposta da Sentenarts

6/12/2024

Hi Colin,

Thank you so much for your fantastic review!

We’re thrilled to hear that your bag arrived exactly as described and that you loved the meticulous craftsmanship. It’s our goal to ensure every customer feels excited about their purchase, and we’re glad we could provide consistent updates throughout the process.😊

Your satisfaction means the world to us, and we truly appreciate your kind words. Thank you once again for your support, and we look forward to serving you again soon!