Sentenarts Opiniões 

Resposta da Sentenarts

14/01/2025

Hi Sheila,

Thank you so much for your fantastic review!

We’re thrilled to hear that you love the bag and that it exceeded your expectations! 🎉 It’s wonderful to know you’re excited about the others on the way.

We understand that shipping times can be a source of anxiety, and we sincerely apologize for any stress this may have caused. We’re continually working to improve our shipping processes to make sure our customers have the best experience possible.

Thank you for your support, and we can't wait for you to receive the rest of your bags! 😊

Resposta da Sentenarts

14/01/2025

Hi JG,

Thank you for your wonderful review!

We’re so happy to hear that you find the bags beautiful and that tracking your order was easy. 🌟 We appreciate your understanding regarding the shipping time, and we’re thrilled to know that you feel they were worth the wait!

Your support means a lot to us, and we can’t wait to serve you again. If you have any questions or need assistance with your next order, please don’t hesitate to reach out.

Thanks once again for choosing us, and we look forward to seeing you again soon! 😊

Resposta da Sentenarts

14/01/2025

Hi Donna,

We’re truly sorry to hear about your experience and the delays you faced with your order. It’s disappointing to know that the delivery took 7 weeks, and we understand how frustrating that can be, especially when you were hoping to use the bags as Christmas gifts.

We also regret that the quality did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our services moving forward.

If you’d like to discuss this further or if there’s anything we can do to assist you, please reach out to us at cs@sentenarts.com. We genuinely appreciate your understanding and hope to regain your trust in the future.

Thank you for sharing your thoughts with us!

Resposta da Sentenarts

14/01/2025

Hi Rico,

We’re truly sorry to hear that you haven't received your bag or wallet yet. We understand how frustrating this must be, especially after waiting for over a month.

Please reach out to us at cs@sentenarts.com, and our team will assist you in tracking your order and finding a solution. We appreciate your patience and understanding, and we’re committed to making this right.

Thank you for bringing this to our attention, and we look forward to hearing from you soon!

Resposta da Sentenarts

14/01/2025

Hi Amy,

Thank you for your lovely review!

We’re thrilled to hear that one of your purses has arrived and that it’s the perfect size for you! 😍 It’s always our goal to provide products that meet our customers' needs, and your feedback truly makes our day.

We understand how exciting it is to receive new items, and we want to let you know that sometimes items can be shipped separately. If you have any questions about your remaining order or need updates, please feel free to reach out. We’re here to help!

Thank you for choosing us, and we can’t wait for you to receive the other purse soon! 😊

Resposta da Sentenarts

11/01/2025

Dear Wendy,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to see that a package is marked as delivered when you have not received it.

We take these matters seriously and want to resolve this issue for you as quickly as possible. Please contact us via email at cs@sentenarts.com so we can look into this further and assist you in locating your package.

Your satisfaction is very important to us, and we want to ensure that you receive the merchandise you ordered.

Thank you for your patience, and we look forward to hearing from you soon.

Resposta da Sentenarts

11/01/2025

Dear Sean,

Thank you for your feedback, and we sincerely apologize for the disappointment you've experienced with your order. We understand how important it is to receive all items together, especially when they are intended as a special gift.

Items can sometimes be shipped separately due to varying production times, and we regret any confusion this may have caused. We’ve checked our records and see that our staff reached out to you via email on January 10 with a tracking update.

We appreciate your patience as you await the remaining items. If you have any further questions or need assistance, please don’t hesitate to reach out to us.

We are here to help and want to ensure you have a positive experience!

Resposta da Sentenarts

11/01/2025

Dear Aaron,

Thank you so much for your kind review! We're thrilled to hear that you're impressed with the product. We hope it brings a smile to your fiance's face and adds to the joy of your special moment together.

We apologize for any inconvenience caused by the shipping location and the frequency of our emails. Your feedback is invaluable, and we'll take it into consideration to improve our services.

If you have any further questions or need assistance, please don't hesitate to reach out.

Resposta da Sentenarts

11/01/2025

Dear Toni,

Thank you for your wonderful review! We're delighted to hear that you love your item.

Besides, we wanted to let you know that the two tote bags you ordered are shipped separately. The remaining item will be arriving shortly.

If you need any assistance or have further questions, please don't hesitate to contact us via email at cs@sentenarts.com.

Resposta da Sentenarts

11/01/2025

Dear Lorraine,

Thank you for your review, and we sincerely apologize for the confusion and frustration you've experienced with your order.

We understand how important it is to receive your items in a timely manner, and we’re sorry for any misunderstanding regarding our shipping locations.

Our production and shipping process typically takes about 20-25 business days in total, and we strive to communicate this clearly on our website. We appreciate your patience as we work through these timelines.

If you have any further questions or need assistance regarding your second item, please reach out to us via email. We are here to help and want to ensure you have a better experience moving forward.

Resposta da Sentenarts

7/01/2025

Dear Ann,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you are pleased with the quality and artistry of our products. We take great pride in capturing the essence of the characters and stories in our designs, and it’s rewarding to know that you appreciate this.

We sincerely apologize for the longer shipping time you experienced. We understand how important timely delivery is, especially when you’re excited about your purchase. We’re actively working to improve our shipping processes and communication to ensure our customers are better informed about delivery expectations.

Thank you for your understanding and for sharing your insights. We look forward to serving you again in the future!

Resposta da Sentenarts

7/01/2025

Dear DKline,

Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the shipping process.

We understand how important it is to know where your items are coming from, especially when ordering gifts for special occasions. We appreciate your understanding, even though your order arrived later than expected.

We’re glad to hear that you find the bag nice and that you plan to gift it to your friend. Your support means a lot to us, and we hope your friend enjoys it as well!

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and want to ensure a better experience moving forward.

Thank you once again for your understanding.

Resposta da Sentenarts

7/01/2025

Dear Maria,

We sincerely apologize for the issues you've encountered with your order, and we appreciate you bringing this to our attention.

It’s disheartening to hear that the Wizard of Oz Purse did not meet your expectations in terms of quality and appearance. We strive to provide products that our customers love, and it seems we fell short in this instance.

If you haven’t received your purse yet or if you have concerns about the one you received, please reach out to us via email so we can assist you further. We want to ensure that we address your concerns and find a solution that works for you.

Thank you for your feedback, as it helps us improve our products and services. We hope to have the opportunity to make this right for you.

Resposta da Sentenarts

7/01/2025

Dear Julia,

Thank you for taking the time to share your thoughts with us. We sincerely apologize for the frustration you've experienced regarding the sizing and delivery time of your purse.

Our products are made to order, which can sometimes lead to longer shipping times, typically around 20-25 business days. We appreciate your feedback about the design choices, and we will take your comments into consideration as we continue to improve our offerings.

If you have any concerns or need assistance with your purchase, please feel free to reach out to us. We are here to help and want to ensure you have a positive experience with our brand.

Thank you once again for your input, and we hope to serve you better in the future.

Resposta da Sentenarts

7/01/2025

Dear Tanya,

We sincerely apologize for the experience you’ve had with your order.

We understand how frustrating it can be when items arrive later than expected and are not in the condition you anticipated. Our products are made to order, and we typically have a production and shipping timeline of 20-25 business days.

If your items arrived damaged, we urge you to reach out to us via email at cs@sentenarts.com so we can assist you with support and find a solution. Your satisfaction is very important to us, and we want to ensure that you receive the quality you deserve.

We appreciate your feedback about the sizing of the bags and straps, as it helps us improve our products. Thank you for sharing your thoughts, and we hope to resolve this matter to your satisfaction.

Resposta da Sentenarts

4/01/2025

Dear Joe,

We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it is not to receive your order, especially after the anticipation created by our emails.

We want to clarify that our items are made-to-order, which can take 20-25 business days for production and shipping. However, we recognize that communication is key, and we regret that you haven’t received timely responses regarding your request.

Our team is committed to addressing all emails within 24-36 hours, and we will ensure that your concerns are prioritized.

Thank you for your feedback, and we hope to make this right.

Resposta da Sentenarts

3/01/2025

Dear Raymond,

Thank you for sharing your feedback with us. We sincerely apologize for the delays you’ve experienced with your order.

Our bags are made to order, which typically takes 20-25 business days to process. We understand how frustrating it is to wait longer than expected, and we’re truly sorry for any inconvenience this has caused.

Please know that your concerns are important to us, and we will work to improve our communication moving forward and try our best to deliver your order to you soon.

Thank you for your understanding.

Resposta da Sentenarts

3/01/2025

Dear Cirkul,

Thank you so much for your kind review!

We’re thrilled to hear that you find your bag gorgeous and appreciate the quality and craftsmanship that goes into our products. Our team works hard to create items that not only look beautiful but also stand the test of time.

We understand that shipping times can sometimes be longer than anticipated, and we truly appreciate your patience throughout the process. It’s wonderful to know that you believe it was worth the wait!

If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to help and look forward to serving you again soon!

Resposta da Sentenarts

3/01/2025

Dear Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered with your order.

Our bags are made to order, which typically takes 20-25 business days in total. We understand how important it is to receive items on time, especially for special occasions like Christmas, and we’re truly sorry for any inconvenience this may have caused.

We also appreciate your feedback regarding our marketing emails. We aim to create a fun and engaging atmosphere, but we understand that it may not resonate with everyone. Your input is invaluable, and we will take it into consideration as we strive to improve.😢

If you have any issues with your bag or need assistance, please don’t hesitate to reach out to us at cs@sentenarts.com. We’re here to help and want to ensure you have a better experience in the future.

Thank you for your understanding!

Resposta da Sentenarts

3/01/2025

Dear Andie,

Thank you for sharing your feedback with us. We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the shipping time and the quality of the bags you received.

Our bags are made-to-order, which typically takes 20-25 business days to process, and we strive to communicate this clearly. We’re truly sorry if this information was not adequately conveyed to you.

We also regret that the materials did not meet your expectations. If you have any issues with your bags, we encourage you to reach out to us at cs@sentenarts.com. We’re here to assist you and want to ensure that every customer has a positive experience.

Thank you for your understanding, and we hope to resolve this matter for you.