Sequencing.com Opiniões 

717
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

A empresa respondeu

Classificada 5 em 5 estrelas

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Programa de bem-estar
  2. Centro de diagnósticos
  3. Serviço de fitness e nutrição
  4. Genealogista
  5. Consultor de saúde pública
  6. Plataforma de comércio online

Escrito pela empresa

Live Healthier, Happier, and Longer Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results. Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework . Our only allegiance is to you, our customer. World-Class Customer Support We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us by email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger . Your satisfaction and trust are our top priorities.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

717 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(717)

159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lots of informative details

I met with a genetics coach who walked through how to use the site. She also answered specific questions I had. I have been very impressed thus far.

24 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Edith - Thank you for review!

Classificada 5 em 5 estrelas

It was quick and well put together

It was quick and well put together. I absolutely love having all of the information I've been literally dying for at the tips of my fingers. I now have an appointment to go over my results with my doctor as it's answered alot of questions for me. Would I do it again absolutely!!!

21 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi H. Corbin - Thank you for your review!

Classificada 5 em 5 estrelas

Really happy we did this

Really happy we did this. The sequencing data we got back gave us a ton of great info to dig into. The support team was also great when I needed help!

25 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Sean - Thank you for your review!

Classificada 5 em 5 estrelas

Great service

Great service, insightful reports, and great team.

27 de janeiro de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Nick - Thank you for your review!

Classificada 2 em 5 estrelas

Je reviens sur mon avis

Je reviens sur mon avis, ce wgs x30 m’a détecté un gène serpina1 z ou zz...mis à mal par le test alpha-1-antitrypsine qui est dans la norme. Ce résultat est donc faux perte totale de temps et d’argent.

25 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

HI Xyz - Thank you for your review and for sharing this information. Please contact our support team at support@sequencing.com so we can review your results in detail and clarify this for you.

Classificada 1 em 5 estrelas

Extremely expensive and complicated

Extremely expensive and complicated. I wasted money on the gene testing and not only was it expensive but they constantly bombard you for MORE money.

The website is confusing and is always buggy. The AI assistance is worthless since it just reiterates what you can already read on the report which is confusing and never put in layman’s terms. Which is the only thing the ai would be useful for.

I’m mad I spent the money on this as it was a complete waste and my team of doctors have told me how useless and unreliable this company is. I wish I could get my money back.

1 de setembro de 2025
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Jenny - Thank you for your feedback like this seriously and want to clarify a few key points for accuracy and context.

Your purchase includes 30x whole genome sequencing, which analyzes essentially your entire DNA. Your genetic data remains permanently available in your account once processing is complete, and access to that data is not dependent on any subscription. Additional reports and memberships are optional and not required.

Regarding your experience with the platform and AI, we acknowledge that earlier versions have not always met expectations. This is an area we have been actively improving. Our team is currently preparing to release a significantly upgraded AI experience designed to provide clearer explanations in plain language and a more streamlined, user friendly interface.

On clinical utility, whole genome sequencing identifies genetic variants and predispositions. Many providers use this type of data alongside clinical evaluation, while others may have varying levels of familiarity with genomic data.

We also do not see prior outreach to our support team regarding these concerns. Our support team is reaching out to you directly to further assist and review your experience in detail.

Classificada 5 em 5 estrelas

WGS with sequencing.com has been the…

WGS with sequencing.com has been the most helpful ,validating investment in my health journey!
I was a lab tech myself by trade, and I wish I had gotten this years ago.
I am so grateful to participate, and the information is so relevant and easy to understand. I love this service.

17 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Tifani - Thank you for your review!

Classificada 5 em 5 estrelas

Even though an offer had initially…

Even though an offer had initially expired within 24 hours after it was made to me, customer support solved the issue and made the initial offer available to me. Quick response time.

16 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Hans-Peter - Thank you for your review!

Classificada 3 em 5 estrelas

Bought this some time ago,

Bought this some time ago,
Just downloaded what data I could find and discussed with chatgpt.
Kept getting $40 a month taken out of my account,
Went to cancel, popup offered 50% off,
Well, ok, but then I opted for free as I don't use their online service as its far far too complicated, with new apps to buy for every disease and variation.
Saw 6 disease groups that said new info, clicked each one, and they all pop up, upgrade to view.
I don't mind paying for a service, it cost me about $400 to get the sequencing done, but this constant bombardment of monthly fees AND having to buy the multitude of confusing Apps is just turning me off this service.

15 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Thank you for your feedback.

A Genome Plan subscription is optional, and many customers choose to keep it because it allows their genome to be reanalyzed over time as new scientific discoveries are published, providing updated insights without needing to resequence their DNA.

Regarding the reports you mentioned, some of the items shown in the platform are optional reports developed by third party partners through the Partner Marketplace. These are separate from the sequencing itself and allow users to explore specific conditions or topics if they choose, but they are not required to access your genomic data.

Your whole genome sequencing data remains fully available to you, and our Customer Success team would be happy to assist if you ever need help navigating the platform or locating the reports included with your purchase.

Classificada 5 em 5 estrelas

Cancer in my family

I decided to buy the kit because both of my parents died from cancer. I wanted to be proactive & see where I stand because I'm the only parent my children have alive.

6 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Sandra - Thank you for your review!

Classificada 2 em 5 estrelas

I am not happy with my sequencing at…

I am not happy with my sequencing at all. So I find the app super difficult to actually get any information. You can get a lot of information in different areas but once you’re in to the reports, you can’t for instance just click on cc or RC or LC or whatever the initials are to find out what the definition is so you’re constantly doing searches. The AI on the app is completely useless. It doesn’t stop typing after you ask a question and you’re up there trying to read the results. it just keeps typing to you like every 30 seconds and makes the chat go back down to the bottom so I lose my place where I’m reading and I get super frustrated with the AI It doesn’t work seamlessly like it should… the reports are even more confusing instead of giving me 100 different reports that don’t mean anything but telling me that I have like 175 genes that have some kind of anomaly or I’m likely a carrier of something instead why don’t all the reports work together and tell me hey you have several
Genes that may point to this …. each one of these categories and an overall place to look next …. it doesn’t break it down like that I don’t understand the results at all. How do you have so many things that you’re a carrier for and that you might likely have, but there is no positive results about anything everything‘s a maybe??? I don’t understand. Please make it make sense. I kinda wanna ask for a refund, but I won’t do that to them. They can keep my little money. I just know better than to spend anymore. I deleted my credit card immediately when I found out the website was so difficult to use and you have to go into a different app for each thing and none of the information talks to each other. It just was supposed to make something so easy and it just didn’t ! The advertisements made It seem like it was gonna be amazing. It’s gonna give me an answer to something. It just gave me more questions. I like the idea of what it’s supposed to be, but it just doesn’t seamlessly come together yet all the reports need to work together. It doesn’t make any sense to have 1 million different reports that they’re not talking and giving an overall result, even if it’s medium or unsure, it would give me a next step on where to look. The process itself with mailing in my sample and the results was as advertised actually, I think it was a little bit faster than advertised so that wasn’t too bad. I was kind of impressed at that point, but then the results came in. It just makes no absolute sense in the world. It would be really helpful if they added some features to their website and if they’re AI didn’t type every 10 seconds while you’re trying to read something! Also that it just gave you results and instead of having five different apps I have to go in for five different views on the same results with reports in each one why aren’t they all just together and give you a big result at the end I thought that’s kind of how it was gonna work but maybe I was ahead of your time if those improvements were made, I would change my rating.

2 de janeiro de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Carolyn - Thank you for sharing your feedback. We’re glad the sample processing and turnaround time met expectations, but we’re sorry the reports and tools felt difficult to navigate.

Whole Genome Sequencing analyzes over 30,000 genes and billions of data points, which can generate many variants and carrier findings. These findings are presented as genetic associations and carrier status rather than diagnoses. Even when genetic testing is ordered through a physician, genetic results alone are not a medical diagnosis and are interpreted alongside clinical history and other medical evaluations.

Our Customer Success team has reached out to help, and we would be happy to review your results with you. We also offer complimentary one on one sessions with a Sequencing Coach who can walk through your reports and help make the findings easier to understand.

Your feedback about report navigation and the AI chat experience has been shared with our product team as we continue improving the platform.

Our goal is always a five-star experience, and we’d appreciate the opportunity to assist further.

Classificada 5 em 5 estrelas

Life altering results!

The collection process was easy and I received my results much sooner than expected. I can’t recommend this highly enough as the results have most likely saved my life. At minimum, they have significantly improved my expected quality of life by identifying a rare genetic disorder I tested positive for. With treatment it’s completely benign, but if not caught early on can cause severe organ damage and/or failure. I’m already symptomatic but no one has discovered what it is. I now have answers, will seek treatment, and can look forward to many years with my family. Their customer is excellent, easily accessible, and swift to act as well.

The above is only the beginning! I took this as I have Ehlers-Danlos Syndrome and wanted to learn more. The results and available reports are immensely helpful. This test will change your life for the better in ways you can’t imagine. It has mine and I am so thankful for this blessing.

Bless this company and all their workers. Thank you for what you are doing 🙏

3 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Nichole - Thank you for your review!

Classificada 5 em 5 estrelas

Great reports and services offered

Great reports and services offered. Customer service was also quick to address and solve any issues/questions I had.

19 de fevereiro de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Alon - Thank you for your review!

Classificada 5 em 5 estrelas

Friendly and knowledgeable team

The entire team made the process easy to understand and complete -- from submitting samples to talking with customer service reps. The coaching session was helpful in explaining the different ways I can access and view my results. Looking forward to more followup conversations.

2 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Ty - Thank you for your review!

Classificada 5 em 5 estrelas

Fast and comprehensive

Got my results fast and having fun going through all this information. The search tools are fairly intuitive and the guide in each section has been super helpful. I have learned a lot being able to chat with the AI which was a lifesaver. Would definitely recommend for those that are curious about there genetics.

2 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi PK - Thank you for your review!

Classificada 5 em 5 estrelas

Great customer service

Still waiting on my actual DNA results which is normal, but I’m already super impressed with Sequencing. I ran into a shipping issue with my first kit and reached out to support. They replied super fast, actually understood my problem, and were genuinely kind and helpful about it.

2 de março de 2026
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Mehmet - Thank you for your review!

Classificada 5 em 5 estrelas

Good costumer support

I had some problems understanding and retrieving data. However I got really good help directly from the company which is the main reason for my five star review. I do however feel that the information you get on the website is not clear enough. I also don’t like the fact that it’s very hard to store the full information on my own computer. It’s as if I don’t truly own my own data.

10 de dezembro de 2025
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Lisa - Thank you for taking the time to share your feedback.

Our support team has already arranged a time to connect with you directly, and we look forward to speaking with you to better understand your concerns and make sure everything is thoroughly explained. Providing clear, comprehensive support is a top priority for us, and we’re confident we can address your concerns and deliver the 5-star experience you deserve.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais