Sequencing.com Opiniões 

717
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

A empresa respondeu

Classificada 5 em 5 estrelas

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Programa de bem-estar
  2. Centro de diagnósticos
  3. Serviço de fitness e nutrição
  4. Genealogista
  5. Consultor de saúde pública
  6. Plataforma de comércio online

Escrito pela empresa

Live Healthier, Happier, and Longer Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results. Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework . Our only allegiance is to you, our customer. World-Class Customer Support We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us by email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger . Your satisfaction and trust are our top priorities.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

717 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

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4,5

Todas as opiniões

(717)

159 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It’s been truly amazing

It’s been truly amazing! I just received my report today and it is so exciting to read and learn about my DNA!

19 de julho de 2025
Opinião espontânea
logótipo da Sequencing.com

Resposta da Sequencing.com

Hi Patty - Thank you for your review!

Classificada 5 em 5 estrelas

Sequence help me figure out my diagnosis


Very helpful to start now with a blueprint of my DNA and GNome test rrsults! i struggled with random syndrome that no doctor could figure it out for years, and now the explanation for every one of my symptoms is right in my face with explanation and relevance, description and with helpful options for tratment! thank you Sequencing you have help me so much!

18 de julho de 2025
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Resposta da Sequencing.com

Hi Ed - Thank you for your review!

Classificada 4 em 5 estrelas

Friendly customer service

I am overall very happy with the service. They responded very well to my concerns about processing time.

27 de maio de 2025
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Resposta da Sequencing.com

Hi Anne - Thank you for your review and feedback. Please reach out with any questions or if we can provide further assistance - our Customer Service team is always happy to help!

Classificada 3 em 5 estrelas

Save your money

Sure you send in your DNA, which one would hope would get your answers- nope I just have more questions. Using this “service” and having given them quite a bit of money, I expected a lot more than just “it may be this or you man have this problem”. They have fancy little extras that you can pay for to get more answers about your DNA, your Ancestry, so many things.
Short story long, it isn’t worth the money and after correcting miss spelling on there email to me, then having another response come to me upside-down and backwards I have no faith in this company. Save your money and use a REAL MEDICAL DOCTOR!

8 de julho de 2025
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logótipo da Sequencing.com

Resposta da Sequencing.com

Thank you for your review and for sharing your concerns. We’re sorry to hear that your experience did not meet expectations.

Our DNA reports are intended to provide insights based on your genetic data, but they do not provide a diagnosis. Only a licensed medical professional can provide a clinical diagnosis, and we always recommend reviewing your results with a healthcare provider.

We apologize for the error in our email communications—our team identified and corrected it promptly. Regarding the PDF report issue, we were unable to replicate the problem on our end, but we’re happy to assist further.

If you have any questions or need additional support with your results, our team has reached out to you. We appreciate your feedback and are committed to helping you get the most from our service.

Classificada 5 em 5 estrelas

Fast, Accurate, and Understandable!

I ordered my kit June 1 and it is July 6 when I get an email stating we're ready to view results. It could have taken 12 weeks but instead it was 4. How amazing is that. I found they progressed daily on their work in sequencing. You watch as each step takes place. The main thing though is the ease of understanding the report. You do not need a phd to understand the results. They make it in human ease language. The science is decoded so a lay person can make sense of it all. So far this is a top notch experience. I have had dna testing via my neurologist back when it was in its infancy. I already knew I had eds. I was pleased to see that my sequencing results showed exactly what I already knew and it gave me the reassurance to believe everything else. I have vitaligo as well and this also populated on the reports. I have something unknown going on with my body and this gave me the insigght i needed to follow the path of unknowing to knowing. The moment I saw EDS detected and the vitiligo I knew I could trust the report. Thank you.

7 de julho de 2025
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Resposta da Sequencing.com

Hi Lesa- Thank you for your review!

Classificada 5 em 5 estrelas

Impressive!

Shipping to Canada was surprisingly quick considering the strikes, viewing my data was really easy, I showed it to my doctor and they thought it was helpful as well. We’re hoping to use it to uncover some on-going issues with my health!

3 de junho de 2025
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Resposta da Sequencing.com

Hi anonymous - Thank you for your review!

Classificada 5 em 5 estrelas

Great experience!

I received my data pretty quickly, the information was insightful, I had a question that I asked of the customer support team and they answered within a couple of hours, very impressed!

26 de junho de 2025
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Resposta da Sequencing.com

Hi Greg - Thank you for your review!

Classificada 5 em 5 estrelas

Great results!

Purchased the test because I was curious about some conditions that my grandparents have been dealing with. As it’s the whole genome I found out some interesting things. Very useful for curious people. Talked to customer support a couple of times around my results and they were super helpful. Overall easy process. They send a kit to you, ship it back to the lab, and had results in 5 weeks. It was faster than they advertised too which was nice. Would definitely recommend for people that want to dive deeper than other dna tests out there.

6 de julho de 2025
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Resposta da Sequencing.com

Hi Garrett - Thank you for your review!

Classificada 3 em 5 estrelas

Updated review for sequencing.com

I initially gave a poor review about this company. My complaints were about the hidden cost of the subscription. While I still believe they could work on the transparency of the subscription, as well as more detailed reports -instead of may or may not have reports, they did refund my husband's subscription fee. Thank you sequencing.com for making it right.

4 de julho de 2025
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Resposta da Sequencing.com

Hi Kerri - Thank you for your feedback, our support team has reached out and is currently awaiting your reply.

Classificada 1 em 5 estrelas

do not give this company your credit…

do not give this company your credit card info!

lots of dark design patterns:
- "monthly" plan is actually a year of commitment.
- very hard to unsubscribe
- impossible to see when and why they charged you.

stay away.

5 de julho de 2025
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Resposta da Sequencing.com

Hi Kim - We checked and don't have any records of you as a customer or contacting our Support Team - please reach out as we can help. Subscriptions can be downgraded at any time by going to your Account Settings and then clicking on 'Membership' and then 'Change Plan.' If you encounter any issues, please reach out to our support team by email (support@sequencing.com), phone (1-833-544-0001), or online chat as they're always happy to help.

For additional guidance on how to downgrade your subscription, there's a helpful article in our Knowledge Center (just search for 'downgrade'): https://sequencing.com/knowledge-center/site-guide/account-settings/membership/how-modify-your-genome-plan#downgrading-your-genome-plan

Classificada 1 em 5 estrelas

The worst

After months trying to download my files, support stopped answering my messages. Awful company, terrible support, sleazy tactics... If you want your genome data, go somewhere else. I will be filing a complaint with my state attorney general/consumer protection. And their response to this post was to simply give me the boilerplate instructions that their support team has been feeding me for months that does not work. The worst....

1 de julho de 2025
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Resposta da Sequencing.com

Hi Daniel - Thank you for your feedback. We understand how important access to your genome data is, and we’ve been actively working with you to resolve the situation.

Our bioinformatics team reviewed your raw data files and confirmed that all of your files were correctly generated and are fully accessible in your Sequencing.com account. Our logs show that you’ve successfully downloaded these raw data files multiple times. We’ve also double-checked the files on our end and verified that they are intact and functioning properly.

The difficulty appears to be with how your computer is handling raw DNA data formats such as VCF files. Regardless of the cause, we’re committed to helping you and have offered an alternative solution to assist with accessing the data in a different way.

We’re still here to support you and will continue working directly with you to resolve the issue.

Classificada 5 em 5 estrelas

Affordable but the best genetic testing…

Affordable but the best genetic testing experience I've had. Complete genome in 30x coverage. Online platform and onboarding are great. Very well polished. Useful reports.

1 de julho de 2025
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Resposta da Sequencing.com

Hi R W - Thank you for your review!

Classificada 5 em 5 estrelas

This has been such a great experience

This has been such a great experience! I expected to wait much longer than I actually did, but the timing for results was actually really good. I have finally received answers after having so many issues since childhood, and I couldn't be more happy. The process was very easy, instructions were very easy, and mailing the kit back to them was also very easy. There is also an email that is sent every time your DNA is moved to a new testing area, so that you constantly know where/how long each part will take. Very satisfied!

1 de julho de 2025
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Resposta da Sequencing.com

Hi Danielle - Thank you for your review!

Classificada 5 em 5 estrelas

I learned about the possibility of hereditary pancreatitis

I learned about the possibility of hereditary pancreatitis and immediately remembered that my paternal grandfather died from pancreatic cancer. I am now scheduling for testing for this as well as all the possible risks that were turned up in my sequencing. I have been able to show my reports to my daughters and compare them all to family medical histories and it ALL makes sense now! I LOVE THIS!

30 de junho de 2025
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Resposta da Sequencing.com

HI Jeanne - Thank you for your review!

Classificada 1 em 5 estrelas

Don't recommend it

Don't recommend it. They give you 30 days premium but every time you want to view something it takes them 1-2 days to process, by the time I tried to understand it the 30 days were up. And they want $40/month after to just interpret the data. And their DNA explorer doesn't really work after the 30 days, meaning the reports you can view poof and are gone. I also discovered that the raw reports from Sequencing aren't usable for any of the 3rd party interpretive services which was disappointing to learn. They seem focused on trying to extract every dollar they can rather than offer a good experience for customers. They should run the standard gene explorer when they get the reports, instead if you want to view it click run and have to come back in a few days. Stay away, not worth it. Felt I got bait and switched.

27 de junho de 2025
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logótipo da Sequencing.com

Resposta da Sequencing.com

Thank you for your feedback. I want to clarify a few key points to help address your concerns.

Every Whole Genome Sequencing bundle includes full analysis of over 15,000 rare diseases, conditions, traits, and medication reactions. While we offer an optional paid Genome Plan for those who want ongoing AI-powered updates and access to new tools, it’s entirely optional. You’ll always retain access to the reports and data included with your bundle.

All Sequencing.com AI Reports process within 15 minutes. The only exceptions are certain third-party apps from our Marketplace, which may take longer due to external processing timelines. Since your kit was completed, we’ve made major upgrades to the platform, including faster-loading Health Area AI Reports, an enhanced Genome Explorer, and Next Gen Disease Screen, including quicker load times.

As for data compatibility, we provide standard FASTQ, BAM, and VCF files—the same formats used by researchers and clinicians. While some third-party tools may not yet fully support whole genome data, our files meet industry standards and are accepted by many platforms.

Lastly, our Whole Genome Sequencing is clinical-grade 30x sequencing performed in a CLIA-certified and CAP-accredited lab in the U.S.—the same quality used by physicians and healthcare systems.

Our support team has reached out to help walk you through all of the new features.

Classificada 5 em 5 estrelas

Excellent Service

I have had good service from Sequencing.com, even to them providing a second kit when my mother did not collect enough DNA to work the first time

25 de junho de 2025
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Resposta da Sequencing.com

Hi JJMagenta - Thank you for your review!

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