Sequencing.com Opiniões 

717
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

A empresa respondeu

Classificada 5 em 5 estrelas

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and... Ver mais

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Informações sobre a empresa

  1. Programa de bem-estar
  2. Centro de diagnósticos
  3. Serviço de fitness e nutrição
  4. Genealogista
  5. Consultor de saúde pública
  6. Plataforma de comércio online

Escrito pela empresa

Live Healthier, Happier, and Longer Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results. Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework . Our only allegiance is to you, our customer. World-Class Customer Support We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us by email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger . Your satisfaction and trust are our top priorities.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

717 opiniões

5 estrelas
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4,5

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(717)

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Classificada 5 em 5 estrelas

It gave me much needed information to help with future treatment

I really needed some insight into my autoimmune issues. Keep in mind, Sequencing does not diagnose. I was able to read the reports, and they were explained in depth. I saw some things I expected, and some I did not. My biggest surprise was the number of different meds in my body that I have not taken in almost a year. It is a large report that you can download and print out. I sincerely feel it was worth the money I paid. It will enable me to take some of the information to my doctor to help with my treatments. It also gave me peace of mind that some diseases were not listed or listed as low risk.

4 de outubro de 2025
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Resposta da Sequencing.com

Hi Deborah - Thank you for your review!

Classificada 5 em 5 estrelas

Invaluable

This is beyond amazing - I've been looking for help and direction with several conditions and it helped me finally ask the right questions with my doctors - I have no doubt it saved be!

1 de outubro de 2025
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Resposta da Sequencing.com

Hi Dr. Sara Gregory - Thank you for your review.

Classificada 4 em 5 estrelas

Good experience bad follow-up

Went smoothly, got my results. Overall decent, results a little more confusing to read than expected.
However, I didn't realize they automatically sign you up for a $30/month USD + tax subscription plan. so be careful.
Update: sequence refunded my money within hours of the review. Really appreciate the costumer service, so adjusted to 4/5. Still think it shouldn't be automatic

31 de agosto de 2025
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Resposta da Sequencing.com

HI Nathan - Thank you for your feedback and for updating your review. We’re glad our team was able to resolve your concern quickly.

Classificada 5 em 5 estrelas

This service assisted me in becoming…

This service assisted me in becoming aware of conditions present in my body so I can plan for future medical care. I know the Department of Veterans Affairs could benefit from working with this entity to ensure a more accurate scope of care for our nation's heroes and ensure they accurately receive benefits and medals that they deserve.

28 de setembro de 2025
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Resposta da Sequencing.com

Hi John - Thank you for your review!

Classificada 1 em 5 estrelas

Scam

I purchased the kit to test for the BRCA gene. My results came back Medium Confidence Risk LD for BRCA2. I took my results to my doctor and she scheduled an appointment with a gene oncologist. The gene oncologist would not accept the results from sequencing.com and ordered his own test. I just received my results back from the doctor and they conflict with the results I received from sequencing.com. Turns out, I do not have the BRCA2 gene but the doctor's test did identify a gene ATM that sequencing missed. I wasted a $1000 on inaccurate results. The reports are hard to read and aren't even accurate so don't waste your money.

2 de maio de 2025
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Resposta da Sequencing.com

Hi Melissa - Thank you for sharing your feedback. We want to clarify a few important points about your results.

Our sequencing data is aligned with the national ClinVar database, which is maintained by the National Institutes of Health. The BRCA2 variant referenced in your report is documented in ClinVar as a single submitter variant and has been associated with ovarian cancer risk. For transparency, we report all such variants so that individuals and their physicians are aware of potential findings, even when confidence levels vary.

Regarding the ATM gene you mentioned, our team has confirmed that this variant is indeed present in your sequencing data. It is located in the copy number variation (CNV) file provided with your results. Reports differ in scope and format—our platform provides the raw sequencing files (FASTQ, VCF, CNV, etc.) along with AI-driven interpretation. These files can always be shared with clinicians for independent confirmation or additional analysis.

We recommend using our reports as a starting point for discussions with your healthcare provider, who can review the findings in the context of your full medical history and recommend next steps.

Classificada 5 em 5 estrelas

Best company I’ve ever worked with.

Honestly speaking, at first my experience started a little rough. The first test didn’t seem to be testable. I had reached out to find out what the issue was. The man who I spoke with was very friendly and helpful. He resolved my issue by sending me a new test kit and he made certain that it was expedited! I was impressed that I didn’t get any run around. Second test results came back very quickly and I was impressed by the turnaround time. I’ve paid for the higher level because I am concerned about my health. This came with update results and insights into my DNA. My recent issue was not being able to generate the new data. I contacted them again and they, again, expedited my issue and in an hour I was able to get my new monthly report. Bonus? They even gave me two free monthly reports free! They didn’t have to go that far but they did. I rarely get service from companies like this. They’re amazing, helpful and kind. I would recommend them to anyone who needs to have Genetic Testing. They can’t do genetic counseling but I will seek out one ASAP because I have concerns.

10 de setembro de 2025
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Resposta da Sequencing.com

Hi Amy - Thank you for your review!

Classificada 5 em 5 estrelas

Good Experience with Sequencing

I had gotten burned by Nebula, so I looked pretty closely at these guys. They provided good feedback on sequencing progress, which was reassuring.

The reports are ai commentary wrapped around SNP's that are salient for, say, the cardio pulmonary system. The reports show risk, possible risk, carrier, medicine risk, unknown, known no risk for your SNP variance from the reference human genome, with good commentary based on research around the specific variation - there is a lot out there in public sources.

But in addition, they provide an explorer app that allows you to examine your entire genome with references to public data about known variances.

And they provide the raw FastQ data (off the machine) and processed VCF files (though not the intermediate processed BAM/SAM files - though they might on special request). Also an "ultimate compatibility" file which you can upload to other analysis services. In any case, you can preserve the files locally for the future.

I'm pleased with the price, what I got, and timely sequencing. I haven't so far had any interaction with their customer service.

1 de setembro de 2025
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Resposta da Sequencing.com

Hi Alan - Thank you for your review!

Classificada 5 em 5 estrelas

The reports are easy to navigate

The reports are easy to navigate, incredibly thorough, and the information they have provided regarding my health has been invaluable to me.

31 de agosto de 2025
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Resposta da Sequencing.com

Hi Amy - Thank you for your review.

Classificada 5 em 5 estrelas

Best decision ever

This was the best decision and purchase I’ve made in my life; I’m extremely grateful for the sale that made it possible for me to purchase the kit. The results provided to me have been a little overwhelming with how much information there is to delve through, but the AI reports and specific gene search sections are making it easier to tackle section by section while providing insight and knowledge of the possible medical problems each mutation can cause. I was showing many symptoms of Lupus and my rheumatologist didn’t think that my symptoms fit that; she diagnosed me with Ehlers Danlos Syndrome instead for one grouping of my symptoms. The sequencing results point to two types of EDS and Lupus, so clarity and confirmation of this and other suspected ailments has been both empowering and relieving to finally have answers.

29 de agosto de 2025
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Resposta da Sequencing.com

Hi - Thank you for for your review. We’re glad the reports and gene search tools are helping you work through the results step by step. It’s good to hear that the information is bringing you more clarity and supporting the conversations with your doctor. We appreciate your feedback.

Classificada 5 em 5 estrelas

Top Notch Customer Service +++

I ordered a small genome package, then read a bunch of negative comments on line. So I asked for a refund and got it with no BS. That's the customer service every company should have. I was also provided with a very clear, not defensive, explanation of the mis information as well as clarification and correct information. I immediately purchased the largest genome package I could afford. The information in the reports have given me a ton of clarity about my personal health. It has given me tools to have in my medical tool chest to advocate for myself! I have knowledge that no one would ever know without having done this. While some of it is very intimidating, it's really more valuable than scary. I wish I could keep going with the annual plan but sadly I can't afford that. Thank you so much for everything - every encounter has been positive.

27 de agosto de 2025
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Resposta da Sequencing.com

Hi Pam – Thank you so much for sharing your experience. We’re glad to hear that our team was able to provide the clarity and support you needed, and that you’ve found value in our whole genome sequencing service. Over the years we’ve worked hard to improve turnaround times and strengthen the overall experience, and it’s rewarding to know this is reflected in your results.

Please don’t hesitate to reach out anytime with questions or if we can support you further - we’re always happy to help.

Classificada 5 em 5 estrelas

Personalized Roadmap!

Sequencing has been an incredible resource in helping me understand my genetic makeup. For years I’ve struggled with unexplained reactions and difficulties with certain medications, and now I finally have insight into why. Having my DNA mapped out gives me a personalized roadmap to guide both me and my physicians in making more informed decisions about my health.

This feels like a true game changer—having genetic information at my fingertips gives me confidence and clarity about how my body works, and it opens the door to more precise, effective care. I would highly recommend this to anyone wanting to take charge of their health and work with their doctors in a more informed, personalized way.

27 de agosto de 2025
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Resposta da Sequencing.com

Hi D. Burch - Thank you for your review!

Classificada 5 em 5 estrelas

At first I was timid about using this…

At first I was timid about using this company because I saw some reddit reviews about long waits. I took a chance due to the vast genes they look for. I paid for the ultra rapid and it came in exactly 3 weeks, as promised.

6 de agosto de 2025
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Resposta da Sequencing.com

Hi Frank - Thank you for your review!

Classificada 5 em 5 estrelas

Sequencing offered a fantastic offer

Sequencing offered a fantastic offer: a whole genomic methylation analysis for $379.
From the kit's arrival to the ultimate results, everything was trackable on its website.
Besides all the results, I could download my genetic files to research them.

12 de agosto de 2025
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Resposta da Sequencing.com

Hi David - Thank you for your review!

Classificada 5 em 5 estrelas

the clear choice for medical and genetic investigations

I have used three different DNA testing companies trying to get to the root of some family health issues. 23andme gave broad insight into ancestry, traits and a very few specific diseases; it's raw data was not easy to search from its site, but you could upload it into other specific search sites. Ancestry.com gives excellent ancestry info and makes integrating it into genealogy easy. Only sequencing.com found the suspected rare health issues and created reports that were easily accepted and understood by my doctors. While i wouldn't recommend it for genealogy work, sequencing.com is the clear choice for medical and genetic investigations.

7 de agosto de 2025
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Resposta da Sequencing.com

Hi JH - Thank you for your review!

Classificada 5 em 5 estrelas

Was extremely easy

Was extremely easy. The customer service is amazing. And the website is easy to navigate with such an insane amount of information.

31 de julho de 2025
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Resposta da Sequencing.com

Hi TK - Thank you for your review!!

Classificada 5 em 5 estrelas

Very informative!

Sequencing has helped me identify many things that I can easily submit reports to a doctor. The reports provide so much valuable information.

10 de junho de 2025
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Resposta da Sequencing.com

Hi Jennafer - Thank you for your review!

Classificada 5 em 5 estrelas

Wealth of Information!!

I love a company that provides what they said they would, and so much more! Sequencing changed the trajectory of our focus, by providing answers to so many medical questions we had. Not only were the reports detailed and easy to understand but they were also categorized to steer us in the right direction for follow up with physicians. The emails with updates were very much appreciated and knowing that the DNA data will not be sold, adds another level of trust and comfort, to this whole process. Very highly recommend.

11 de junho de 2025
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Resposta da Sequencing.com

HI PJ - Thank you for your review!

Classificada 5 em 5 estrelas

Helping get important information to my inpatient team in a timely and wonderful manner.

The staff went above and beyond to help me get my sequencing done to get it to my doctors in the hospital as I had submitted it prior to being admitted. Their customer service is 10/10. They are very kind and friendly and would definitely recommend this to a friend or someone else in a situation where they have so much going on. Thank you to there team and I would say I had 100/10 experience. Thanks again Sequencing.

23 de julho de 2025
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Resposta da Sequencing.com

Hi Jacqueline - Thank you for your review!

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