Sergio Tacchini Opiniões 190

Have ordered twice from them and all was good. Grew up wearing Tacchini and was always a big fan. My 3rd and definitely final order, items were damaged, site would not let me start return, said order number not found. Tried reaching out email, 1 response asking for pics of damaged items, did so and have not heard from them since. Customer service number is no longer in service! Have sent quite a few emails for over a week now and still waiting. If you are a fan of ST I get it as it brought me back to my teens. Unfortunately trying to return or exchange something is a joke! Don't buy, waiste of money and time. Sizing is way off! Gave one star because I had to in order to write review.

Received a conformation email for my order, then heard nothing for 2 weeks. Chased them up and got a generic email with a tracking number. Used it and it says order unfulfilled. Emailed agian asking why the delay. 5 more emails. No response.
Whoever is running this business has let Sergio Tachinni down. I have bought this brand in the 80s, and like the resurgence of the brand, but i will buy from other outlets from now on. Absolute joke. The owners seriously need to sack the management and re think its strategy to keep its reputation.

They only send half your order then no money back they ignore u and get away with it they are con artists and need shutting down asp

I Trieste for 3 months to reach ST after a failed delivery.

Got my money back from Visa.
ST stole the money and got away with it.

ABSALUTE THIEVING EFING
I ORDERED 4 ITEMS AND ONLY 3 COME. AFTER ABOUT 6 EMAILS THEY SAID NOT I STOCK AND SEND REFUND, STILL NO REFUND AND NOW IGNORING ME. AND THE ITEM IS STILL ON THE SITE, SO HOW COMES THRY SAID NOT I STOCK

Received my order in 4 business days. Merchandise was exactly as advertised and properly packaged. Sergio T. Clothing is well made and high quality.

I brought an item, unsure of the sizing. When the item came it didn't fit.

When it comes to returning the item, there is no information about the returns address, nothing on my online account.

I have attempted ringing their customer services line which has proved useless (automated service).

I have emailed 6 times, no response.

I have tweeted them 4 times, no response.

I have messaged them on Instagram 3 times, no response.

I have messaged the 3 times on face book no response.

I am no raising a dispute with my Credit card company to get my money back that way.

Poor service not buying direct from them again. You get a better service from a 3rd party retailer.

Twice I have ordered online from Sergio Tacchini Europe. First time all went ok. My second order is a disaster. Only got half of the order delivered. Mailed 5 times over course
of 3 weeks and no reaction. When calling, the customer service only gives voice mail (tried on different days and different times and always!! get a voicemail). Not sure whether I will ever see my order or refund.

wonderful fast service.. I got my item in only 3 days and it is perfect.

aucun service client après vente. retours très difficiles si on ne fait pas une réclamation à paypal ou a sa banque. un site à éviter surtout que c’est via un intermédiaire reach UK qui se dédouane de la responsabilité après vente même s’ils ont encaissé un courtage pour la vente. A éviter absolument. limite arnaque.

Wünschte ich könnte keinen Stern vergeben. Die Klamotten sind cool, keine Frage. Aber nicht hier bestellen! Hälfte der Bestellung fehlt. Geld ist weg. Keine Chance auf Retoure. Kontaktaufnahme quasi unmöglich. Niemand reagiert auf Mails, anrufe oder Nachrichten.

It used to be my favorite clothes brand but with my last experience buying on their online site I will never buy from this brand again
Ordered 2 items and only received 1 even tho I paid for both, already more than 1 month passed.
Costumer care gives no response after 3 emails sent with all the details. Disappointing and surprised as this is thief from a "big" brand

Only sent one item of a two item order, ignored every email have sent from every different source that they laughably call “help” basically have stolen my money! Avoid at all costs

I made an order on July 7th and I still haven’t received it a month later. I contacted the customer support a few times and haven’t got a response. Terrible service, be careful when ordering from them.

Update: after numerous emails, I finally got a full refund.

2 of 3 items arrived. customer service does not respond

Har kun sendt 3 ud af 4 ting. Svarer ikke på mail, har trukket det fulde beløb, for 4 ting..
Køb ikke herfra!

J'ai reçu ma commande, mais un article manquait, impossible de demander un remboursement car le SAV envoi des messages automatiques.........
A priori, je ne suis pas le seul qui est dans ce cas.
A éviter....

Wurde nur die Hälfte geliefert - keine Antwort oder Reaktion - NIE WIEDER

Did not deliver full order. Numerous attempts to contact. Do not use this company. It’s a scam. No ability to give minus star reviews otherwise obviously what they would get.

ATTENZIONE SCAM! Ho ordinato a inizio giugno diversi prodotti sul sito di Sergio Tacchini, ma la merce non è mai stata spedita e dalla loro assistenza non risponde nessuno. NON ORDINATE ASSOLUTAMENTE DA QUESTO SITO!