Sergio Tacchini Opiniões 190

Missing item. No response at all. Started claim at Visa.
Update: claim approved (at Visa)

. Missing item from my order. I have sent many emails asking for my missing item and had one emial back asking what was missing and then nothing.

Very disappointed with the poor customer service.

Commande du 26/05/2023
Incroyable qu une marque comme Sergio Tacchini à un service aussi lamentable. 1 article reçu sur 2 (alors que j ai commandé un survêtement haut + bas). Incapacité de les contacter, pas de réponses aux questions. Vraiment à fuir. Moi plus jamais d achat chez eux !!!

Même expérience que pour les commentaires précédents, je n'ai reçu que 2 articles sur 3 et aucune réponse à tous mes mails envoyés!!! Une grosse arnaque!! :( honteux pour une marque qu'on croirait prestigieuse! A noter également la pauvre qualité des 2 articles reçus pas di tout à la hauteur du tarif...on dirait du shein
Bref fuyez!

I have items missing from my order, and then no replies to any of my emails requesting answers about the missing items. It is tantamount to stealing when your money has been taken but the product you paid for has not been delivered and you are being ignored when seeking answers as to why. I have loved this brand since I was a boy, and this has ruined it - won't be buying again, I recommend steering well clear.

Bad dem om en returnerings blanket men har intet fået og der er gået 1-1,5 uge. Der er ikke megen hjælp fra deres kundeservice. Ville ikke råde folk til at købe der

I bought a pair of shorts 3 weeks ago and i have never received it! I reached out 3 times without anyone getting back to me.

Would not recommend buying from sergio tacchini.

Following my previous review, my order eventually came after 3 weeks but no return label.

I have 4 items that needs returning but no return label, 8 emails sent no response, called the telephone number and its a voicemail, left 3 messages no response.

That number is a new york number and has cost me £20 just trying to contact them.

They ignore every email, THIS CONPANY SHOULD BE INVESTIGATED!!!! NEVER EVER AGAIN!!!!!!!!!

Paid 91 euro for 5 t shirts...2 weeks later received 1...what a joke...5 emails no answer

I ordered and paid for matching shirt and shorts. Package arrived and shorts are missing. I’ve sent 3 emails. 2 messages on their website. A number of messages on Instagram plus comments on Instagram.

I never even suspected I would have any problems with them as they’re a VERY expensive ‘designer’ brand. I was wrong. Still waiting for a reply. Unacceptable and surely it’s criminal?

J’ai commandé il y a 2 semaine et malgré le manque de réponse à mes mails de leurs part j’ai reçu ma commande oui mais avec seulement 2 article au lieu de 3. Ils ne répondent jamais donc je sais pas comment je vais faire mais je déconseille fortement.

Ordered 3 items on the 10th and received the items on the 16th.

Noticed instantly the package felt very slight for 3 items which included a tracksuit set and shorts, and lo and behold, the track jacket wasnt included.

Sent an email the same hour and only today did I get a response, after writing a follow up email and spamming their Instagram posts.

Their response? Just an email confirming that they have "delivered" my package on the 16th (which is absolutely useless, because 1) I already know this because FedEx sent me an email as soon they delivered the package 2) Completely ignores the entire point of the email that I am missing an item.

I dont care how nice you think the clothes are, dont even bother ordering from this dogsht company, they'll leave you completely in the dark and this experience is all too common with these criminals.

My order was passed on the 13th of June and the delivery was expected 2-4 businesss days after.

Nevertheless, on the 19th I still haven't received any update about the shipping of the item and I therefore decide to get in touch with the customer service.

The following day I am informed that the item I ordered is no longer available and therefore won't be shipped.

I wonder what would have happened if I hadn't written to their customer service?

I also wonder how long it will take them to issue the reimbursement as this was not even mentioned in their answer?

Nor did they even take the time to issue an apolog.

Awfully disappointed by the lack professionalism from such a brand.

Update : at leat the refund was fast

Dopo un anno con un uso non quotidiano, sono nuove ma scarpe scollate tessuto rovinato in maniera anomala.Non comprate sono di bassa qualità

I made an order on the 11th of June, today is the 17th of June and they still have not shipped my order. On their website it says 1-2 working days to prepare and ship and order.

Ok that is bad but not the worst part...

They do not have a customer service team, so it is impossible to contact them. I have sent 4 emails to their ''customer care'' email address to no response. I have commented at least 10 of their photos on instagram asking for help. Nothing. I have written to them on Instagram....nothing.

I do not know what to do at this point...

DO NOT ORDER FROM SERGIO TACCHINI WEBSITE IT IS A SCAM.

J’ai commandé chez eux il y a + de 10 jours, depuis 0 nouvelle, j’ai écrit pour leurs demander ou en était la commande mais rien. Lors de la commande il y avait marqué expédition sous 2/3 jours, ils ont bien prélevé 24h après mais c’est tout.

Ho acquistato un paio di scarpe Sergio Tacchini 3 mesi fa ma il materiale utilizzato per la suola è veramente scadente e sono quindi da buttare in quanto al centro di entrambe le scarpe si è formato un buco dove entra l'acqua e nella parte del tallone si sbriciola in quadrotti da cm 2x2. Peccato perchè sopra sono ancora nuove. Cmq mi è già capitato e quindi STOP alle scarpe di sergio Tacchini

Ordered a couple of sizes. Only found out after the sale had gone through that I can't return sale goods.

Oh and I've been charged for everything and the package is missing items. Obviously getting no response on customer services so I'll have to open a PayPal case and try and claim it there.

Ordered on 3/6/23 , 1 tracksuit £75 , no email confirmation so after 4 days I hounded them with numerous emails , only got automated replies , I understand the company is in NY and items distributed from FR , after 3 days of no replies I opened a case on PP , fast forward another 3 days and I received my tracking details from FEDEX ,and then EU SERGIO TACCHINI , I was expecting dodgy fake goods from Turkey but the items I ordered arrived and were legitimate, seems like all the ordering system is computerised/AI , I will order again 👍🏻

Ordered 2 weeks ago due to their sale. Nothing yet not even a confirmation email?