Shades of Coffee Opiniões 

459
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.

Classificada 5 em 5 estrelas

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Ver mais

Classificada 4 em 5 estrelas

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Ver mais

Informações sobre a empresa

  1. Fornecedor de máquinas de café

Escrito pela empresa

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

459 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(459)

58 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

PID kit for Gaggia Classic Pro Evo is…

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee and milk steaming will be next level!

9 de fevereiro de 2026
Classificada 5 em 5 estrelas

Quick delivery

Doesn’t take too long to receive the package, the step down basket. The quality is good, and also happy with the cup from it.

8 de fevereiro de 2026
Classificada 5 em 5 estrelas

True coffee enthusiasts at the helm

True coffee enthusiasts at the helm, the customer service is very good and the after care support if very much appreciated. Will buy from them again and certainly recommend them.

6 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great product (Gaggia E24 Classic LED…

Great product (Gaggia E24 Classic LED lights), and the instructions and service were excellent.

The only issue was with the VAT charges + postal 'Admin fee for the VAT charges' shipping to Europe. Very unfortunate

12 de janeiro de 2026
Classificada 5 em 5 estrelas

Mods for better espresso.

All the items ordered arrived on time and as expected. I received immediate responses to a couple of questions, Ade was very helpful, thanks. The instructions are very detailed, and I read through them a couple of times prior to the install. I also watched a few You Tube videos and my mods for PID, dimmer, and pressure gauge all worked first time.
I’ve had my Gaggia 5 years and the mods have definitely improved my espresso, lots more control. Recommended.

11 de janeiro de 2026
Classificada 5 em 5 estrelas

Everything Perfect

Ordered some addons for my Gaggia Classic and found everything to be perfect. Even with EU import fee (10€ on top of my 30€) the value was really good and I would order again.

Royal post was also blazing fast - estimated 1-3 week, letter came in 4 days

11 de janeiro de 2026
Classificada 1 em 5 estrelas

Very rude, condescending and called me an idiot.

I have ordered many times from this company - as you know IMS shower screens can be hit or miss at times (there's many reddit threads about this) - I explained why mine was faulty - got mansplained and patronised to - explained that I had many years experience and understood what to look out for - also let them know that the box it came in was completely broken - no apology for that - reply came back that essentially said he didn't trust me as he's never had this issue before (lol) and very unprofessionally accepted the return (clearly too much coffee keeping him up at night). I was asked for feedback from the automated service - I explained situation and said person was an idiot - they emailed back (passive aggressive much?) and passive aggressive to the end said "I'm sorry you feel like an idiot". Wow - stay away from them.

23 de janeiro de 2026
Opinião espontânea
logótipo da Shades of Coffee

Resposta da Shades of Coffee

Thanks for your 1* review Ally - which we've now had chance to investigate at this end. We'd like to note a few things in response:

You've ordered 3 items from us within 2 small orders (not "many times"); one of these was an IMS GA200IM shower screen which you contacted us and asked if you could return. We immediately informed you that you could, yes, as long as the item was unopened, unused, etc. and at the same time we asked if there was any reason for the return (as we always like to check these things for future reference). In reply you mentioned that you didn't like it, and you were having trouble with the water distribution from it, and hence believed this screen to be faulty.
We then explained that we don't usually accept returns of items that have been installed and used, but if it's "as new" then we'll make an exception in this case, though any obvious signs of use would mean a lower refund (as we can't sell it as new). We also mentioned that IMS screens are simply pieces of laser-cut metal and they never tend to be defective (at SoC we have sold thousands and never seen a defectively manufactured one), though they are quite susceptible to screw pressure when installed, as this can make a real difference to the water flow and distribution.
You then told our agent that this reply was condescending and we can't know if this is defective or not, and you wouldn't accept any less of a refund due to it being used - and that you were disappointed that we didn't also supply return postage labels.

You then signed off saying that our agent was "awfully rude and distrusting" and then (there may be a language issue here) "Spent most of money with this company and that person was an idiot".

Our agent then said that he was sorry if you felt like an idiot... and you said "No - I said you're an idiot" and then you continued to say "I'm a barista, and well done as I'm going to give your company a very bad review online, and contact the owners about my experience, and also file a complaint".

So in summary it seems that you bought an item, used it, didn't want to keep it and asked for a return - which we authorised immediately (not "unprofessionally accepted" at all); though told you we may refund less if it's obviously used. When we mentioned this you switched to "it's defective", and our agent explained that IMS screens can be tricky to use, which you took to be condescending / mansplaining / patronising and you then called him an idiot (not sure why your review title says "called me an idiot" when it was the other way around!)

I'm sure others reading this review will come to their own conclusion about this interaction, and the reason for the 1* review - but we await your return, and as you were told, if it's returned in "as new" condition then we'll gladly refund it.

Classificada 5 em 5 estrelas

Exceptional company for the coffee enthusiast

I can't speak highly enough of Shades of Coffee. A niche British company with a clear passion for what it does. I have been a customer for several years and love the company's focus on coffee enthusiasts who like tinkering with their machines. The website advice and Q&A (which you should always read) are really helpful and not something you see very often. I was prompted to write this review because of a problem I had with my most recent purchase (almost certainly caused by me) and the communication and service to sort me out were exceptional. This is how you earn loyalty - other companies could learn a thing or two.

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Worth the price! Great support!

Bought the SuperSteam+, installation was super simple and had good documentation. I would highly recommend to anyone who is frustrated by the steam performance of their machine. I also ran into an issue where the settings reset themselves and was helped immediately upon reaching out getting it fixed in minutes! Amazing experience all around.

11 de dezembro de 2025
Classificada 5 em 5 estrelas

I bought several items of Shades of…

I bought several items of Shades of Coffee (PID, LED light, Steam knob etc.) and all of them were flawless. Delivery was fast and everything was well packaged. When I had a problem with the PID (probably caused by me) I reached out to Shades of Coffee and they immediatly and successfully helped me. Maybe there are some slightly cheaper versions out there on the internet for some gaggia mods, but If you want aperfect product, delivery and professional customer service I would strongly advise you to shop with SoC.

23 de dezembro de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais