Shades of Coffee Opiniões 

459
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.

Classificada 5 em 5 estrelas

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Ver mais

Classificada 4 em 5 estrelas

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Ver mais

Informações sobre a empresa

  1. Fornecedor de máquinas de café

Escrito pela empresa

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

459 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,8

Todas as opiniões

(459)

58 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 2 em 5 estrelas

I found the website confusing

I found the website confusing, because all the prices are without tax added. They only added the tax at the end, for me this is a NO NO. In the UK 99% of shops add the VAT for customers to make shopping easier to understand. thanks.

edited after reply

on the UK Govt websites it clearly says

'' Describing your product
You must describe your product accurately. This means if you make a claim about your product, you must be able to prove what you say.

Prices
Your adverts must describe the actual cost accurately, including any ongoing or associated costs (like subscription fees) and taxes (such as VAT).

Example
A customer pays £50 a product, without being told the price does not include VAT. This was not explained in the advert, so the advert is misleading. ''

25 de maio de 2025
Opinião espontânea
logótipo da Shades of Coffee

Resposta da Shades of Coffee

Thanks for your review Jeff. To explain our stance on showing UK VAT exclusive pricing; most of our visitors and customers to our website don’t pay U.K. VAT as they’re from one of the 100+ countries that we ship to globally. Only a relatively small percentage of customers are from the U.K. The usual rule for showing U.K. VAT is that you should show VAT inclusive pricing if the majority of your customers / visitors would pay it. In our case this isn’t true, and showing VAT inclusive pricing to customers from Canada, Australia, USA, China, Mexico, France, Germany etc would only confuse and mislead them.
All of our product pages show prices that are clearly “excluding VAT” (and this is shown immediately after the price; and incorporates U.K. VAT, EU VAT or any other local taxes that may be payable.
If you request shipping to the U.K. then you’ll find that the UK VAT is correctly calculated (inc VAT on the shipping service if relevant) and charged before you checkout or pay, and it’s detailed individually on the checkout summary.
If we were a company that mainly sold to U.K. customers then we’d definitely show individual product pricing including U.K. VAT - but we’re not.
Hopefully this clarifies the situation.

Classificada 5 em 5 estrelas

Recent order for a Rainflow dispersion plate…

Ordered a Rainflow dispersion plate just after Easter; as with all my orders from Shades of Coffee it arrived quickly and was well-packed. I had a question about fitting the plate and this was answered very promptly by Adrian (the installation video is well-worth watching, particularly regarding sliding the two parts together to ensure the silicone seal is in the correct position). Apart from this item, I've also had PID and pressure gauge kits from SOC and installation support (if needed) has always been excellent, and these various upgrades have resulted in a huge improvement in espresso quality and consistency.

20 de abril de 2025
Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, great comms good instructions and is always available for any help if things go wrong. One part was not working correctly i sent an email and he promptly sent another once I checked a few things to confirm it was faulty

20 de abril de 2025
Classificada 5 em 5 estrelas

Lovely service

Swiftly delivered. Lovely bit of turned walnut for our Gaggier steamer. Much nicer than the plastic one, which had had its day and cracked.

12 de março de 2025
Classificada 2 em 5 estrelas

had to pay more in customs than the…

had to pay more in customs than the value of the product

12 de março de 2025
logótipo da Shades of Coffee

Resposta da Shades of Coffee

Thanks for your review Marco - but giving us a low score on this review for something that is outside of our control is a little harsh.
Yes, EU countries force you to pay VAT and a handling fee before delivery - but we make this very obvious on our website in a number of places, and giving us a low score for extra taxes due to an EU law when this should be a review of our goods and services is probably not what the intention is. Hopefully we can help you again in the future anyway.

Classificada 5 em 5 estrelas

Shades of Coffee - Excellent Customer Service

For the several orders I have placed, I've only had great experiences with Shades of Coffee. Shipping from the UK, I've always received my packages faster than expected. But the shining star of a SoC shopping experience has to be Adrian. Questions are always answered, sometimes minutes after asking. Adrian is very knowledgeable about the products and all things Gaggia. I highly recommend Shades of Coffee!

11 de março de 2025
Classificada 5 em 5 estrelas

You get what you order

You get what you order.
Addressing some of the shortfalls in Gaggia through right interventions that not only enhance user expeirence but also make this machine at par with prosumer set-up. And Last but not the least great customer service.

12 de março de 2025
Classificada 5 em 5 estrelas

SoC people are amazing

SoC people are amazing. They have all the imaginable mods for Gaggia machines and the prices are competitive. The best part is that they deliver to India and I’ve never faced any customs delays. Sometimes there is a customs levy but never anything unreasonable. And SoC customer support, if you ever need it, it a breath of fresh air! Super responsive and helpful.

10 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Yes yes yes!! The best experience

Amazing experience! The seller was incredibly kind and helped me step by step with assembling the parts. The shipping was super fast, and the customer support was absolutely top-notch. I couldn’t have asked for a better service. Highly recommended!

13 de março de 2025
Opinião espontânea

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