Excellent service. But you do not need to offer me special offers of a PID. If you check you records, I already have sourced one from you and it has been fitted and operational for quite some time.
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Leia as opiniões dos outros
PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Ver mais
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Ver mais
A empresa respondeu
My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Ver mais
Informações sobre a empresa
Escrito pela empresa
Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.
Informações de contacto
10 Kelly Gardens, SN25 4YH, Swindon, Reino Unido
- +447545151617
- info@shadesofcoffee.co.uk
- shadesofcoffee.co.uk
4,8
Excelente
459 opiniões
Pede aos clientes que escrevam opiniões
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Great products and support!
I bought my PID, top box and dimmer mods for my Gaggia Classic from SoC. Support has been top class and was able to resolve a couple of issues over the chat.
They are friendly, supportive and I highly recommend them.
18 de dezembro de 2024
Opinião espontânea
Terrible service
Terrible service. The equipment is first rate. Transaction and delivery both ran smoothly. Instructions are all pdf. The instructions are often counterintuitive and therefore confusing. When I reached out to SoC I was given no support. Now when my PID appears to have stopped working SoC support reverts to uninvited personal opinions in regard to my character. PLEASE AVOID.
Quick update equipment has now (just over a day since fault first registered) completely failed.
Given previous interactions with SoC I'm calling this one a bust and will put this whole experience down to "experience" rather than endure SoC "service".
My experience in short, equipment looks ok (I'm not an engineer of any kind) but appears a short lifespan and customer service seem confused (as SoC highlighted, each contact before December 2024, was along the lines of no we don't do this or provide that you've now been helped and supported).
I wish all staff working with SoC a happy life and peace moving forward.
PLEASE STOP EMAILING ME SoC.
I HAD A BAD EXPERIENCE AND SHARED SUCH ON A REVIEW SITE WHICH YOU JOINED FOR CUSTOMERS TO SHARE THEIR EXPERIENCES. THERE IS NO NEED FOR YOU TO CONTINUE TO CONTACT ME ASKING ME TO CHANGE MY REVIEW.
6 de dezembro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Thanks for your interesting review Geoff. Having reviewed your chat interactions with our support team, I can see that far from you being "given no support" your requests for support were all professionally and effectively handled at our end, and we've fully resolved the issues that you've had.
However, I can see one or two interactions where you don't appear to be particularly polite, and our support rep suggested today that "perhaps being a little nicer" to our staff in your communication may be a better way to start when asking for our assistance and they felt that they had to escalate your contact to management. Even though we then quickly resolved your issue via email, I'm guessing that this 1* review quoting "terrible service", "given no support", "please avoid" is your response? I personally reached out to you via email after you placed it and I'd looked at our chat logs, suggesting that much of it simply wasn't true - but I guess it's your true opinion.
Additionally - no, we also don't provide printed copies of our detailed (and usually very well reviewed by most customers) install and use guides, and yes we do expect customers to be able to open and use PDFs. Similarly, as our kits all address separate areas of modification we also provide separate and distinct guides for each mod - and we don't provide a single consolidated document of instructions that tell you how to install everything you've purchased.
Great advice and products
Great advice and products. Highly recommended.
28 de novembro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Thanks Simon - glad you like them!
Great company
Great company. All their products are very well designed and made. Very fast delivery overseas. Perfect customer service.
1 de novembro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Many thanks for your kind review Vlad - its always nice to get good feedback from happy customers!
Resposta da Shades of Coffee
Thanks very much!
High quality products
High quality products, service is amazing and supporting team is very kind.
12 de outubro de 2024
Resposta da Shades of Coffee
Our quality of our products is second only to the quality of our customer support - which we hope is the very best available.
Great products for brewing excellent coffee
Excellent products, great service and fast response when contacting them.
12 de outubro de 2024
Resposta da Shades of Coffee
Thanks Michiel - we aim to please!
Go to for gaggia bits!
Always respond on instant messenger immediately
Products well made: transformed a machine that was mediocre for steaming to a completely different animal
My go to for bits!
29 de outubro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Huge thanks for your kind review - see you again soon!
What an amazing company to deal with
What an amazing company to deal with. The after sales service is phenomenal. They really do go beyond what would be considered great service. The knowledge, passion, great range of quality products backed up with expertise. Can't go go wrong.
11 de outubro de 2024
Resposta da Shades of Coffee
Thanks Paul - we have some amazing customers too... so thanks for your custom, and it's always good to chat with nice, friendly customers - so please come back soon!
Great customer support!
Had some issues with my machine, started an online chat and got perhaps the best customer support I have ever got (not an exaggeration).
They helped me troubleshoot a problem over 2 days and analysed the videos of the problem I had. In the end I was able to understand what was going on - power connection was incorrectly set when I installed the PID - and they found another issue I wasn't aware of (brew and steam lights had fallen off and were switched).
12 de outubro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Thanks for your kind review Pedro - it was a pleasure assisting you, and hopefully you’re now enjoying your improved coffee every day!
Steam Valve
Bought servicable steam valve and single hole tip really well made great quality products.
*******************************
Performance update
**********************************
I put up with a leaking steam valve for 2years catching with a cup.
I'm always sceptical about after market products but this servicable steam valve for the gaggia classic pro and single hole tip did exactly what's described great job SOC.
19 de outubro de 2024
Opinião espontânea
Resposta da Shades of Coffee
Thanks George - I’m glad they arrived relatively quickly and safely. Enjoy your coffee!
Excellent
Good quality of components, fast delivery, good instruction, excellent communication
10 de setembro de 2024
Resposta da Shades of Coffee
Huge thanks for your 5* review - it's appreciated
Gaggia classic original accessories
Description of products for my Gaggia Classic was excellent. Clear easy instructions. Quick delivery to Australia. Appreciated the personal note inside packaging. Fantastic experience.
11 de setembro de 2024
Resposta da Shades of Coffee
Huge thanks Bradley - enjoy your mods and your coffee!
Excellent communications and product
Excellent communications and product. Instructions were absolutely clear and even then troubleshooting was instantly knowing exactly were is the problem
11 de setembro de 2024
Resposta da Shades of Coffee
Many thanks, it's great to get feedback and even better when it's this positive. See you again soon.
Great service
Great service, received my shades of coffee steam valve next day. Fits perfect and hopefully will last longer than the gaggia original.
11 de setembro de 2024
Resposta da Shades of Coffee
Glad you're enjoying it - hopefully it solves the problem for a long time!
Arrived in good time and a solid…
Arrived in good time and a solid product (portafilter).
13 de agosto de 2024
Resposta da Shades of Coffee
Thanks - enjoy your coffee!
i realy love the things you offer, but...
i realy love the things you offer,
but I needed to pay 33,5euro import tax to Belgium.
for a pakkage of 52euro ??!
for some springs, handle and a rubber ring..
that's just absurd..
I feel kinda ripped off now..
Nothing personal but I am not going to buy anything anymore from UK...
13 de agosto de 2024
Opinião espontânea
Resposta da Shades of Coffee
It's not our fault, it's a combination of Brexit and EU tax laws - combined with Bpost charging more than any other postal company in Europe to clear mail through customs. I can appreciate you wanting to give Bpost 2* for this, but surely we still deserve a bit more? :-)
Great support after purchasing
Great support after purchasing the Pid kit for Gaggia Classic Pro. Thank you again, Adrian.
13 de julho de 2024
Resposta da Shades of Coffee
Glad you're enjoying it, and hopefully your coffee!
Supplies are of premium quality
Supplies are of premium quality. Customer service is prompt and professional.
13 de julho de 2024
Resposta da Shades of Coffee
Huge thanks Richard!
OPV spring
Available and responsive support team, quick delivery and good quality product.
13 de julho de 2024
Resposta da Shades of Coffee
Many thanks Mark - it's appreciated.
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