Do not buy from them - the cuts were terrible - yuk - the fabric quality shocking and even for tops you can’t return them - if you haven’t tried in a store somewhere then do not - Do Not - buy from th... Ver mais
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There was some confusion around something I had returned but after waiting a few weeks for the exchange I thought was being sent I contacted the company and had excellent assistance to sort things .... Ver mais
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I’ll start by saying the sizes are very generous, the size chart doesn’t reflect true sizes. However the delivery was so quick, I could try on the swimwear figure out the correct size and free post b... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Mix 'n match swimwear to spark joy! Australian swimwear brand devoted to empowering women with confidence and comfort in their swimmers!
Informações de contacto
3,9
Bom
349 opiniões
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Love my new togs!
I brought 3 pieces but were all to big it was easy to return them and get smaller pieces. I’m looking forward to wearing my new togs.
22 de janeiro de 2026
Resposta da Sheila May Swim
Thank you so much for your review ....we’re so glad to hear the return process was easy and that you’ve found the right fit 😊
I had to change sizes twice
I had to change sizes twice. The turn around was efficient the 1st and the 2nd time the replacement was in the mail before I posted the 1 I had back.
Very well done !!
23 de janeiro de 2026
Resposta da Sheila May Swim
Thank you so much for your lovely feedback 😊
I’m so glad we could make the exchanges quick and easy for you — that’s exactly what we aim for!
Easy exchange
Ordered the wrong size worried that the smaller size wouldn't fit my bigger bust and they quickly exchanged it for a better fit. I love the shelf bra & it fits perfectly now.
22 de janeiro de 2026
Resposta da Sheila May Swim
Thank you so much for sharing this, Naomi 😊
I’m so glad we could help you find the right fit.
Easy purchase process
Easy purchase process. Easy exchange process. Quality product.
22 de janeiro de 2026
Resposta da Sheila May Swim
So great to hear, Anita!
Don’t recommend
Their swimwear is very average and not suitable if you have a bigger bust.
Crappy returns policy too - where they only issue a store credit. Which is useless if their swimwear doesn’t fit your body.
It’s on me for not reading their returns policy properly - but if you can’t try it on in person, you think they’d have a bit more flexibility.
2 de dezembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Thanks so much for your honest feedback, Ashleigh.
Fit can feel quite personal, especially with a fuller bust. Many of our bigger-busted customers actually find the support great with the right size and style, so we’re always happy to help with personalised fit advice if needed.
Our returns policy is store credit & exchange only, and we do our best to keep this clear upfront, but we completely understand it may not suit everyone. Please feel free to reach out anytime — we’re always here to help you find a better fit 💛
After sales care a joke
I ordered a selection of swimwear which didn't turn up although I was promised it was being sorted. I orded another lot of swimwear, the day after saw it was discounted so ordered more. The last order arrived first a little to big but as I had nothing else I wore it to swim. The second order came in and I decided to return the pieces that did not fit. My first order finally arrived minus the pieces I particularly wanted. I received the exchanged items only to discover that I had been sent the wrong size. It is just under a month that I have been waiting to be given an address to return the unsuitable pieces after numerous emails requesting a way to return them. It has completely tainted how I feel about the company.
18 de dezembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Hi Jane, Thank you for taking the time to leave a review.
We’ve checked your orders and can confirm the items were sent in the sizes selected at checkout. For returns, the return address is automatically provided when submitting through our returns portal, which is required for our warehouse to correctly receive and process items.
I’ve just replied to you via email to help move this forward and ensure you have the correct next steps.
We appreciate your feedback and the opportunity to clarify.
Kirsty
Speedy service. Top quality togs.
This second order was delivered promptly and they feel great. Thank you.
22 de dezembro de 2025
Resposta da Sheila May Swim
Thank you so much for your lovely feedback 🤍 We’re so happy to hear your order arrived quickly and that you’re loving how they feel. Enjoy!
Love love the Terry Wrap Dress in…
Love love the Terry Wrap Dress in Sprout colour I'm a size 14 but by the measurements I ordered a Size 16 which is still great just a bit more to wrap around. Great quality and gd length I'm 174cm tall
22 de dezembro de 2025
Resposta da Sheila May Swim
Thank you so much, Donna... we love hearing this 🤍 The Sprout colour is such a beautiful choice! So glad to hear the fit, quality and length worked well for you!
Ongoing Issue With Return and Refund Process
I have repeatedly requested assistance to process a return and refund because the company’s returns/credit portal is not accessible to me.
I have explained multiple times that I cannot initiate the credit/refund myself, which is required before the items can be mailed back. Despite this, assistance has been refused, and I have been told I must complete the process independently.
This has created a circular situation where I cannot return the items without initiating the refund/credit, and I cannot initiate the refund/credit without help. The issue is not the refund amount, but the refusal to provide reasonable assistance to complete their required process.
I am still waiting for a practical resolution.
29 de dezembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Hi Wendy,
We’re sorry to hear how frustrating this has been and appreciate you sharing your experience.
To clarify, the difficulty here isn’t due to a lack of care or willingness to assist on our part — it’s a system limitation. Our returns and credits must be initiated through the returns portal, which is directly integrated with our warehouse system. Unfortunately, this means we’re unable to manually initiate returns or refunds on a customer’s behalf.
We’ve provided the required steps and guidance to help you complete the process, and we’ve asked for details of any error messages you’re seeing so we can escalate this with our tech team if needed.
Kind regards,
Kirsty
Good communications
Good communications, super product and great returns policy. The racer back seems slightly smaller in the bust and they made it easy to return (or exchange)
21 de novembro de 2025
Resposta da Sheila May Swim
Thank you so much for your kind words 🤍 We’re really glad you loved the product and found the returns/exchange process easy :-)
Terrible service and poor quality
It took over a month to deliver. I had to follow up and by the time they got to my order they did have it my size or design available anymore. Then they sent the wrong size.
While they apologise over email, the returns policy is an absolute farce. They sold out and replacement options are utter rubbish.
I have email evidence of them offering a refund for their error but then radio silence about providing a returns label with the refund.
Dodgy dealers masking as a small business.
The quality was underwhelming once arrived, but I was tainted by the fact that the swimmers were delivered after I left for a beach holiday.
15 de dezembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Hi Ashleigh,
Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this experience has caused, and I do want to acknowledge that there were delays and errors during an extremely busy period for us.
We have now sent through your return label, so you’re able to send the items back without any further action required on your end.
During this time, we were managing a very high volume of orders alongside an external warehouse and courier network, and while that doesn’t excuse the outcome, I do want to be transparent that we worked closely with our warehouse and logistics partners to resolve issues as quickly and fairly as possible once they were identified.
Where we made an error... including the incorrect size being sent — we did our best to rectify this within the constraints of available stock and our systems at the time, and we apologise that the resolution did not meet your expectations. We understand how disappointing it is to miss out on using an item for a planned holiday, and we’re truly sorry.
We appreciate you raising your concerns, and your feedback has been noted as we continue to review and improve our processes during peak periods.
Kind regards,
Kirsty
Excellent Exchange Experience!
I’ve purchased from Sheila May Swim several times now. This was the first time I needed to send something back. I chose to swap size 18 shorties plus for size 16 high waisted high cut briefs with immediate exchange. This meant shipping was taken care of and it was a really quick and easy process. Even though I’m in North Queensland near the top of our country and Sheila May is at the bottom end, postage was pretty quick. It’s lovely knowing you can buy with confidence and return or exchange goods without any hassle. One of the best online stores I’ve dealt with.
21 de novembro de 2025
Resposta da Sheila May Swim
Thank you so much for the kind words — we really appreciate you taking the time to share your experience. So glad the exchange process was easy for you 💛
My package was originally sent to wrong person and address
Order placed Nov 24 with Sheila May Swim. Package was incorrectly addressed and sent to the wrong person on 4 December. After a week of follow up, I received 2 items on Dec 22. Remaining items were lost; refunds were processed.
Rash vest just fits but sits high on the neck (runs small in the bust an fab would have been better for me and a lower neckline). Shorties plus leg length is too short for me. Material is same as cozzies ie thin and fully lines show visible cat whiskers, have no side seams which I think is strange, run large overall, and sits too high on my front waist. The resolution took too long and required repeated follow-up. I would recommend ticking the option to sign for your package to avoid this type of experience.
24 de novembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Thank you for taking the time to share your experience - we’re genuinely sorry this situation has been so frustrating.
To clarify: we first heard from you yesterday advising that Australia Post had confirmed your parcel was delivered incorrectly. Since then, we have been communicating with you via email and have already lodged an investigation with Australia Post on your behalf.
Australia Post often responds to customers more quickly than retailers, so we appreciate you reaching out to them promptly and sharing the case number with us. That’s been helpful in progressing this matter.
In parallel, we have also asked our dispatch team to conduct an internal review of the shipping label and packing process to determine whether any error occurred at our end so it can be addressed appropriately.
At no point have we ignored your emails, and we are not refusing to assist. However, delivery errors of this nature do require investigation before a final resolution can be provided. This investigation process is standard and typically takes a few business days.
Please kindly note, that we reply to customer emails within 48 hours and we do not monitor phone calls via messenger and keep our communication with customers via email so that no information is lost.
We understand how disappointing it is to be without your order, particularly during the school holiday period, and we appreciate your patience while we work through the required steps to resolve this correctly.
I bought the embrace swim top tie top…
I bought the embrace swim top tie top in black. The ties are good. The fabric is flimsy and the top rides up. I’m wearing Kmart bikini bottoms with the top and they’re better fabric. Waste of $
15 de dezembro de 2025
Opinião espontânea
Resposta da Sheila May Swim
Thanks so much for the feedback, Mayame! I’m sorry to hear the top didn’t work out as you’d hoped. From what you’ve described, it does sound like sizing down may have helped with the fit and movement. We really appreciate you sharing your experience...please reach out if we can help with sizing
Ease of return & replacement
I had ordered a size and style that didn’t suit me and on contacting the staff they were very quick with the reply with advice on style and size. My return of my original order and the arrival of my new order was quick and effortless. The product itself is beautifully made and I can’t wait to wear them at the beach this Christmas.
21 de novembro de 2025
Resposta da Sheila May Swim
Thank you so much for the lovely feedback, Simone!
We’re so glad the exchange was quick and easy and that you love your new pieces!
Have the best time wearing them at the beach this Christmas
Great Product
The models being generally curvy really do show how the bathers will look, the videos are very helpful to demonstrate how the product will fit which made me feel comfortable buying online.
I'm generally too tall for one piece bathers so this product is ideal.
Also the racer back offers great support.
21 de novembro de 2025
Resposta da Sheila May Swim
Thank you so much for sharing this!
We love hearing that the videos and curvy models helped with choosing your fit
Perfect fit… agree go a smaller size…
Perfect fit… agree go a smaller size than usual
21 de novembro de 2025
Resposta da Sheila May Swim
Thanks Brenda!
Quick delivery
Quick delivery
Was able to purchase different sized top and bottoms
Great materials
21 de novembro de 2025
Resposta da Sheila May Swim
Thank you for your review
So glad delivery was quick and you could mix and match sizes!
Always easy and quick service
22 de outubro de 2025
Resposta da Sheila May Swim
That's fantastic, thanks Christine!
Great cossie
Great cossie. Material a great thickness, nice coverage and very comfortable
22 de setembro de 2025
Resposta da Sheila May Swim
Thanks so much Karen! We’re thrilled to hear you’re loving the fit and feel!
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