I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Purchased my Hyundai Kona EV from them in February. In October a fault came with the main battery. Car is grounded for 4 months waiting on the replacement battery part. No courtesy car. I'm just expec... Ver mais
A empresa respondeu
Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant impor... Ver mais
A empresa respondeu
Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário de veículos motorizados
- também em
- Agência de aluguer de carros
- Concessionário de carros usados
- Concessionário Nissan
- Concessionário Renault
- Concessionário Toyota
Informação fornecida por diversas fontes externas
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Informações de contacto
334 Tandragee Road, BT32 3RB, Portadown, Reino Unido
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3,7
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hyundai Kona EV
Purchased my Hyundai Kona EV from them in February. In October a fault came with the main battery. Car is grounded for 4 months waiting on the replacement battery part. No courtesy car. I'm just expected to do without a car 4 months. Aftersales won't take or return calls. Great at taking your money but zero aftersales if you have an issue. UPDATE IN RESPONSE TO REPLY - No, you have plenty of options to provide support, you simply don't want to and don't care about your aftersales. You have my money and that's all you care about. You could provide me with a full funded hire car from your own car hire company, SVR. But you don't want to. You want me to pay for the hire car so you can make more money off me.
15 de setembro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Paul, sorry to hear about the battery fault. Being without your car for this long is frustrating. As the car is being repaired under Hyundai’s manufacturer warranty by their franchised dealer, the parts and repair timescale sits with them, and we don’t have any control over that. Our Aftersales Manager has been in contact with you directly regarding your situation, but we’re sorry if you’ve had trouble reaching us at times. We pride ourselves in offering an outstanding level of car and we will always assist where we can. Unfortunately, on this occasion it’s out of our control. We hope Hyundai are able to get you back on the road as soon as possible.
Friendly
Friendly, helpful and professional staff.
Love my new car and the whole experience was so great!
Cant recommend Shelbourne highly enough!!
16 de outubro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Heather, thank you so much for the brilliant review!
We’re delighted you’re loving your new car and that the whole experience was a great one. We’ll make sure the team sees your kind words.
Enjoy every mile, and we look forward to seeing you again.
Shelbourne Motors
Purchase of new car
I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had no experience of automatic cars. Frank Hughes was my sales person who immediately put me at ease making the whole test drive experience a breeze. He explained everything to me, keeping me focused and relaxed during the test and I really enjoyed driving the car. His support throughout the whole process of purchasing the new car was excellent, answering all my questions with knowledge, patience and good humour, nothing was a bother to him. Frank is a great asset to Shelbourne Motors, Portadown. Thank you Frank.
21 de setembro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you for this lovely review, and congratulations on your new car!
Moving from a manual to an automatic can feel daunting, so it’s great to hear Frank put you at ease from the start and made the test drive one you enjoyed. Knowledge, patience and good humour sums Frank up well, and we’ll make sure he sees your kind words.
Enjoy the new car, and if there’s anything you need, the team in Portadown is always happy to help.
Shelbourne Motors Portadown
Bought a Kia Approved from Kia in Newry…
Bought a Kia Approved from Kia in Newry Viewed the car online had a call from David and arranged a test drive David was very knowledgeable and as it was my first EV he explained all the difference from a petrol car He gave me a good price for my car in a trade in but the big advantage was the 7 year warranty on the used Kia David made the the process with all the paper work stress free and went above and beyond it felt much more pleasant dealing with David than past experience with previous Dealers Thanks again David PS love the new car
9 de outubro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thanks so much for taking the time to leave this review, and congratulations on your new Kia!
Moving to your first EV is a big step, so it’s great to hear David took the time to walk you through the differences and made the whole process, paperwork included, stress-free. We’ll make sure he sees your kind words.
We’re delighted you’re loving the car. Enjoy every mile, and if you ever need anything, the team at Kia Newry is only a call away.
Shelbourne Motors Kia Newry
My journey with Shelbourne Newry lasted…
My journey with Shelbourne Newry lasted 10 months and it was terrible glad to see the back of them take my advise stay away.
18 de junho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi DarthBob, we’re sorry to hear your experience with us in Newry fell so far short. Ten months is a long time to feel let down, and that isn’t the standard we hold ourselves to.
We’d like to understand what went wrong and put it right where we can. Please contact us directly at crm@shelbournemotors,com or call and speak to a member of our customer service team and quote this review. A member of our management team will look into it personally.
Shelbourne Motors
Delighted with my new car (Skoda Superb…
Delighted with my new car (Skoda Superb Estate)
I can honestly say that our family are overwhelmed by the collective professionalism of Shelbourne Motors as we have navigated the purchase of two cars for our family.
Mr Gary Connolly ( Sale Manager) and Mr Rory Hickland ( Sales Executive) have delivered exceptional customer experiences and fabulous cars and we are very grateful.
We indebted to all of the team, especially Gary and Rory for their care and attention over the last couple of years!
1 de outubro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you so much for taking the time to share this. It's been a privilege to look after your family across two purchases, and we're delighted the Superb Estate has gone down so well.
We've passed your kind words on to Gary and Rory. It means a great deal to them and the whole team.
Enjoy the miles ahead, and we look forward to seeing you again.
Had a great experience buying a car…
Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant importing the vehicle and getting it VRT'ed and David found out this information quickly for us. It also meant travelling to collect the car and this was easily discussed with David as a delay from our end pushed out the collection date. Helpful all the way through and answered any questions put to them. Would recommend purchasing from here.
12 de setembro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you, Julie, for taking the time to leave such a lovely review! We're delighted David was able to guide you through everything, from first spotting the car online right through to collection day. We know buying from across the border brings extra steps with importing and VRT, so it's great to hear he made that part easy for you. Thanks for recommending us, and enjoy the new car!
A big thank you to David O'Callagan in…
A big thank you to David O'Callagan in assisting on my purchase of a Dacia car from Shelbourne motors in Portadown.
He was very professional and helpful at all stages of my purchase.Answering all questions with patience and in providing all the paperwork I needed for my purchase .
12 de agosto de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you for taking the time to leave this review, J. We're delighted David was able to guide you through every step of your Dacia purchase, answer your questions, and get all the paperwork sorted with patience. We'll be sure to pass your thanks on to him. Enjoy the new car!
⭐⭐⭐⭐⭐ Absolute Perfection from Start to…
⭐⭐⭐⭐⭐ Absolute Perfection from Start to Finish! I cannot recommend Shelbourne Motors highly enough! We recently bought a car from them, and the entire experience was flawless. The car itself is absolutely incredible, but what truly blew us away was the next-level customer care. A massive, heartfelt thank you goes to Kyle, our salesman. I can honestly say this was the best car-buying experience I have ever had. Kyle was professional, incredibly knowledgeable, and attentive and made the whole process completely stress-free. He went above and beyond to make sure we were completely happy. A special mention must also go to Kyle’s boss, David. It’s clear that great service starts from the top—David is a standout leader who runs a fantastic team and ensures every customer feels valued. If you are looking for a brilliant vehicle and unmatched customer service, look no further than Shelbourne Motors. Ask for Kyle—you won't regret it!
12 de setembro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you for such a glowing review, Chris — this made our day. We're thrilled Kyle gave you the stress-free, above-and-beyond experience he's known for, and it's great to hear the team culture came through too. We'll make sure Kyle and David both see this. Enjoy the car!
Just bought a second hand car from…
Just bought a second hand car from David , absolute gentleman with great knowledge of vehicles. Support from David and Gary has made buying a vehicle a pleasure. 100% would recommend using Shelbourne Motors Newry again . Thanks
11 de setembro de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thanks Colm! Delighted David and Gary made the process such a pleasure, and we really appreciate the recommendation. We'll pass your thanks on to both of them. Enjoy the new car!
Gary McGuigan was most professional and…
Gary McGuigan was most professional and helpful and we are very pleased with our new car.
Gary guided us through all the necessary documentation which we greatly appreciated.
We would be happy to use Shelbourne Motors again in the future.
26 de agosto de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you, Margaret. We're glad Gary made the documentation side straightforward and that you're happy with your new car. We'll pass your thanks on to him — we look forward to welcoming you back in future.
I recently bought an audi q2 LMZ8358 on…
I recently bought an audi q2 LMZ8358 on the 25th August paid cash £21695 I have written them an email but got no reply so I am on here to moan is about the car presentation I probably am a bit more fussy than most but anyhow I went out on the Saturday before and asked could you make sure the wheels were cleaned of caked on brake dust and the engine bay cleaned but was told you only get a £20 wash and no one had asked for that before I also asked for a health check report but on picking the car up I got none of my requests so I said nothing took the car home and spent 4 hours myself cleaning the wheels and engine bay the car is for my wife we are both in our 70s and I thought an award winning dealership would have prepared a car a lot better I have some good before and after photos of the car but now I have the car clean I am very happy with my purchase
25 de agosto de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Mr Peters, thank you for the feedback. Our team has actually tried to reach you twice, by phone and email, about this — we'd still like to help. If you could drop us a line at crm@shelbournemotors.com with your order details, our customer service team will be happy to arrange a reclean for you. Glad to hear you're settled with the car itself.
Dealt with Alex at Auto Select…
Dealt with Alex at Auto Select Portadown, very helpful throughout the whole process. I was dreading going to a dealership, but Alex made this very easy. Drove the car home on the day I first viewed it, Alex set my sat nav, paired my phone and took the hassle out of it. Many thanks
27 de julho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Geraldine, thank you for your fantastic 5-star review! ⭐ We're delighted to hear that Alex made your experience with Shelbourne Auto Select Portadown so easy and enjoyable.
We understand that visiting a dealership can sometimes feel daunting, so it's great to know Alex put you at ease and guided you through the process with helpful advice and support. We're especially pleased to hear he went the extra mile by setting up your sat nav, pairing your phone and making sure everything was ready for you to enjoy your new car straight away.
We'll be sure to pass your kind words on to Alex. Thank you for choosing Shelbourne Auto Select Portadown, and we wish you many happy miles in your new vehicle! 🚗
Quoted £10,398 repair bill for a car i…
Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outside warranty , absolutely no customercare. Agree with other reviews just want your money at thd point of sales and then do not care. Left for 5 weeks without a car still paying finance on and the cost of a hire care. AVOID, AVOID, AVOID
25 de junho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Geraldine, We are disappointed to see a further review containing claims that do not accurately reflect the facts of this case.
This matter has been subject to a detailed review at senior management and technical level. The evidence does not support the assertion that the repairs completed under warranty caused or were related to the subsequent high-pressure fuel pump failure, which occurred several months and almost 5,000 miles later. Our position has been explained to you in detail and is supported by the documented diagnostic findings.
While we appreciate your frustration, we must respectfully disagree with a number of the statements made in your reviews.
Our many thousands of 5-star customer reviews reflect the level of service and aftersales support that the vast majority of our customers receive, and we are disappointed that this isolated dispute has led to a different perception.
We remain committed to resolving matters through the appropriate independent channels, where all of the evidence can be considered objectively.
don't usually leave reviews
don't usually leave reviews, but I felt I should share my experience because my visit to the Newry Showroom didn't match the first impression the dealership gave. The building is lovely, modern and clean, and it gave me confidence that I'd have a good experience.
Unfortunately, one member of staff completely changed that impression.
The salesman who dealt with me just didn't come across as someone who took much pride in his appearance. He looked quite scruffy and unkempt, and his jacket appeared to have what looked like food stains on it. I know appearances aren't everything, but when you're meeting customers every day and representing a dealership, I think presentation does matter.
To be fair, he wasn't rude, but I left feeling like he just wasn't that interested in dealing with me. The conversation felt flat, there wasn't much enthusiasm, and I never really got the feeling that he wanted my business. It almost felt like I was interrupting him rather than walking in as a potential customer.
There was also another member of staff who appeared to be occupied with her phone throughout my visit. There may well have been a perfectly valid reason for it, but from where I was standing, it didn't create the most welcoming or professional impression.
It's a shame because I actually liked the dealership itself. My issue isn't with the business, it's with the impression a couple of staff members gave me on the day. One interaction is all it takes to make someone decide whether they want to spend their money somewhere, and unfortunately, I left feeling I'd be better off looking elsewhere.
I don't want to name and shame anyone, as that's not my intention. I'm simply sharing my experience in the hope that it's taken on board. Gareth
9 de junho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Gareth,
Thank you for taking the time to leave such detailed feedback. We're pleased to hear that your first impression of our Newry showroom was positive, but we're genuinely sorry that your experience with our team did not reflect the standards we strive to deliver.
Providing every customer with a welcoming, professional and attentive experience is extremely important to us, so it's disappointing to learn that we left you feeling otherwise. We appreciate you raising your concerns in such a constructive way, and we will ensure your comments are shared with the management team.
We would welcome the opportunity to speak with you personally to better understand your experience and discuss the issues you've raised. If you would be willing, please reach out to Michael McCartan (General Manager).
Thank you again for bringing this to our attention. Feedback like yours helps us improve, and we hope you'll give us the opportunity to restore your confidence in Shelbourne Motors.
Excellent customer service!
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it.
Frank has been fantastic and has responded immediately to my concerns and lack of familiarity with this beautiful car.
I am humbled and so very grateful for Frank's patience with my lack of understanding of a hybrid.
No doubt, I will have further queries but I know Frank has the patience of a saint and will be there and available to take my call.
Thank you Shelborne Motors of Portadown!
20 de junho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi Annette, Thank you so much for your wonderful review and for choosing Shelbourne Motors Nissan.
We're delighted to hear you're enjoying your new Nissan Juke Hybrid and that Frank has been able to support you as you get to know all of its features. Switching to a hybrid can take a little getting used to, so it's great to know Frank's patience, knowledge and commitment to customer care made the experience a positive one.
We'll be sure to pass on your kind words to Frank – he'll be delighted to hear them. If you ever have any more questions, no matter how big or small, we're always here to help.
We wish you many happy and enjoyable miles in your new Juke, and thank you again for your recommendation!
a total disgrace stay away from them a total disaster
a total disgrace stay away from them, they responded to this the same day talk is cheap the initial complaint was on 6/6/26/,they responded the same day with written comment but then no progress talk is cheap, i was overcharges on the purchase and they lied about the settlement figure and they said because i paid cash there is no extras stay away unless you are a fool .If this is not true take me to court as you will be in there quite soon
6 de junho de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Hi William, Thank you for taking the time to share your feedback. We're sorry to hear you've had an experience that doesn't reflect the standards we hold ourselves to at Shelbourne Motors.
We take all customer concerns seriously and can confirm this matter is currently being investigated with the relevant teams. A member of our team will be in touch with you directly as soon as possible to discuss the details and work toward a resolution.
We understand there may be some confusion around your payment, and we're confident that once we've had the opportunity to speak with you, we can address your concerns fully and to your satisfaction.
We appreciate your patience in the meantime.
Excellent Customer Service
Just bought our first EV from Shelbourne motors Newry.
Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6.
The whole process was smooth and hassle free from start to finish and Rory was a pleasure to deal with.
15 de maio de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you for your fantastic review and for choosing Shelbourne Motors Kia Newry for your first EV purchase. We’re delighted to hear that Rory provided such a welcoming and knowledgeable experience while helping you explore the range and find the right vehicle for you.
The Kia EV6 is an outstanding choice, and it’s great to know the entire process was smooth and hassle free from start to finish. Rory will be delighted to hear your kind feedback.
We truly appreciate your support and wish you many enjoyable miles in your new EV.
well done shelbourne motors
Arrived at shelbourne motors portadown and received a very warm and friendly welcome from kyle which set us at ease he was able to answer all our questions and went out of his road to help us we got a fantastic deal and i am very happy with my purchase i would recommend shelbourne motors to anyone and let them know that kyle is a great asset
20 de abril de 2026
Opinião espontânea
Resposta da Shelbourne Motors
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you received such a warm welcome from Kyle and that he was able to answer all your questions and help make the experience an enjoyable one.
It’s fantastic to know you’re happy with both the deal and your new purchase. We truly appreciate your recommendation and your kind words about Kyle, he will be delighted to hear them.
Thank you again for choosing Shelbourne Motors Renault Portadown, we wish you many happy miles in your new vehicle.
£3062 to replace my elderly parents…
£3062 to replace my elderly parents clutch on a Nissan Qashqai which was bought from them 1.5 years earlier!!! Despicable 😡🤬😠. Avoid!!!!!
1 de maio de 2026
Opinião espontânea
Resposta da Shelbourne Motors
We’re sorry to hear you feel disappointed with your recent experience. We work hard to provide value for money by using genuine parts and fully trained technicians to ensure all repairs are completed to manufacturer standards.
We continually review our pricing and competitiveness to ensure our customers receive both quality workmanship and fair value, while maintaining the highest standards of safety and reliability.
If you would like a full breakdown of the quotation provided, or further details on what was entailed within the repair, please don’t hesitate to reach out to our team directly and we will be happy to discuss this with you further.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.