Shepherds Friendly Opiniões 

979
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Shepherds Friendly is a great company I’ve just opened a junior isa for my daughter. I liked that you can choose how much you deposit depending on your available income , I started my daughters with j... Ver mais

Classificada 4 em 5 estrelas

I've been a member for few years and the app and website are easy to set up It would be nice to be sent monthly newsletters to inbox about where my investment ISA is helping

Classificada 5 em 5 estrelas

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Ver mais

Classificada 5 em 5 estrelas

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Informações sobre a empresa

  1. Finanças e seguros

Escrito pela empresa

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

979 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(979)

119 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Avoid Shepherds Friendly Sick Pay…

Avoid Shepherds Friendly Sick Pay Policy
Do not take out this policy. It does not pay out if you’re off work due to mental health reasons unless you’ve been formally sectioned. I wasn’t informed until three months later, by letter, that my claim had been deemed null and void because they decided my mental health wasn’t “severe enough” to qualify.

Throughout the process, I received no replies to any of my emails, and although I was repeatedly promised call-backs, not a single one ever happened.

22 de julho de 2025
Opinião espontânea
logótipo da Shepherds Friendly

Resposta da Shepherds Friendly

Hello Kelly,
Thank you for your review. I’m sorry to hear that your experience wasn’t as you’d hoped.

We always aim to make fair decisions for our members when it comes to Income Protection claims.

Mental health conditions are one of the most common reasons our members claim, and we’ve supported many members through this when they meet our Terms and Conditions.

We’ve been in touch to explain why we weren’t able to pay you this time.

If you have any more questions, please don't hesitate to reach out to our Claims team.
Kind regards,
Elena

Classificada 5 em 5 estrelas

Great Service

Great Service, I used the wrong email address and a lovely lady called me and sorted the issue out. Excellent customer service.

7 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

refused my claim total scam off work…

refused my claim total scam off work doctors note etc now left out pocket by thousands please don't use this company

27 de setembro de 2025
Opinião espontânea
logótipo da Shepherds Friendly

Resposta da Shepherds Friendly

Hello Ann,
Thank you for your review. I'm sorry to hear about your experience.

We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I have a query relating to an Income Protection claim'.

Kind regards,
Elena

Classificada 1 em 5 estrelas

Very poor.

Very poor.
Opened an ISA with £20k via TELUS Health who my employer promoted £400 cashback with SF. After not receiving the cashback I raised a claim with TELUS who today after almost 5 months received an answer from SF to say the purchase was either not completed correctly or I received cashback via an alternative method. Both statements are false and it feels like they just don't want to honour the cashback promise. Anyway I shall be transferring to another ISA and won't get involved with this company again

12 de setembro de 2025
Opinião espontânea
logótipo da Shepherds Friendly

Resposta da Shepherds Friendly

Hello Monty,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a bit more information. We've sent you an email through Trustpilot requesting a few details so we can help you. Please could you reply to the request with your plan number or postcode, contact details, and the best time for us to reach you?
Kind regards,
Rosie

Classificada 5 em 5 estrelas

Always helpful

Always helpful, they look after you and your money. It's easy to withdraw if needed and you can freeze deposits when necessary. I really happy with how Shepherds Friendly work

5 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very easy process

Very easy process. My fixed bond was coming to an end. A lovely man rang me well before it matured and helped me invest in another bond for when the other one ended. Also I kept the higher interest rate we had agreed on, despite it going down on the website. Everything went through smoothly when the time came. Very happy.

29 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to open and clear language

The account was easy to open, with good instructions, and I wasn't bamboozled by complex language. Let's hope that it proves to be a good place to store my hard-earned, and maybe earn a little more on top.

22 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Apologise

Sorry to open and cancel an investment ISA account with your company by mistake. Grateful for the quick and polite response from your staff who said I will get refund soon.

25 de agosto de 2025
Opinião espontânea

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