Shiels Jewellers Opiniões 953

One shop I will never go back to is Shiels in Westlake South Australia. I wish I had read the store reviews before I went to this store. The store mainly has a one star rating due to rude, ignorant staff, and it seems that nothing has been done about this by management, nothing has changed.
I brought a diamond pendant with chain, but was not offered the opportunity to try it in store, the chain was unacceptable quality and way to short, it could not be worn, so the jewellery did not serve it’s purpose. I was told very rudely , no refunds for change of mind. I wouldn’t have changed my mind if the chain was suitable for use. The answer by the assistant was to spend more money, gift the item or don’t use it. I will never be a returning customer, all about policy not customer service. Beware, not the best place to shop.

Bought a few gold anklets from here worth a couple hundred dollars just to have worn them for a month after they broke and fell apart
Same things happened to all my gold bracelets purchased from here . Literally just fell apart. I get better quality longer lasting jewellery from big w or Louisa that doesn't cost an arm and a leg or completely break within a month of wear.
Waste of money . Shiels should be ashamed of themselves

VERY POOR CUSTOMER SERVICE. BEWARE OF THEIR LIFETIME WARRANTY PROGRAME.

If I could give NO STARS i would.

My Husband ans I purchased my wedding ring from Shields and paid for the extendended warranty which at the time of purchasing i was told covered any issues with my ring and cleaning.

I used the extended warranty twice once when a diamond fell out of the ring. A second time when the ring came appart where it was resized.

However my nightmare with Shields began in December of 2023 when i was putting on a jumper and a piece of gold was lifting on my ring and i didnt know and that gold caught on my jumper and peeled back. I took my ring back to shields with a copy of my extended warranty, where they sent it off to be repaired.
On Feburary 2nd 2024 i recieved a call from shields Noarlunga store telling me that their jeweller is saying im at fault and if i want the ring repaired it will be $264.

I was not happy and told them this is a gold ring that should not have begun peeling. The lady said she would call and see what she could do. She called me back telling me they could take $20 off the repair price.
I said no im not paying for this ring to be repaired i have aid for extended warranty. She said yes but you got the ring on sale and the cost of youre ring is more than the cost to repair it. Cause you got it on sale. I was so upset by this comment and i told her this is my wedding ring! So it is very sentimental what i paid for my ring has nothing to do with you repairing it and under my apparent extended warranty. To which she replied youre extended warranty is only for cleaning. I said well thats not what shields tells the customer when they offer it to their customers, and its definitely not what i was told. I was told the extended warranty covered faults and cleaning. Shields actually really talks their extended warranty up.

She then stated so ill get youre ring sent back here and you can come in and collect it and hung up.

So i sent an email to Shields head office on the 3rd Feburary explaining what had happened and how angry and upset i was and also stated i did not want their staff from Noarlunga SA store to contact me again.

I recieved an email from a lady by the name of Janina apologising for what has happened telling me she would look into it. On the 6th of April 2024 i messaged Janina again as i never heard back from her. Asking her what was happening, She apologised yet again for the delay saying she had been on annual leave.
But she was calling the Noarlunga store that morning and would get back to me that day.
On th 19th of August i yet again messaged Janina as again she didnt get back to me in April as promised telling her i hadnt heard from her in a while and i feel i had been more than patient. So again im wondering what is happening with my ring as this has been going on since December 2023 and all these promises of getting back to me and nobody does.

Janina sent back another message on August 20th saying she would have my ring sent to head office and have it reassesed. But that doesnt mean the out come will be any different.
On August the 22nd i recieved this email from Janina have received your ring back in our Support Office and it has been reassessed.



It is extremely damaged and dirty and this is not covered under the careplan.



Careplans are for maintenance and cleaning not for after sales damage.
We can do a special price of $220 .
We will however use the balance of your careplan which is $79 towards the total.
You will need to pay $141 towards the total cost of the repairs.

I told her for a starters rings get dirty that has nothing to do with the workman ship or quality of a ring. I didnt bother cleaning it cause to me it was covered under my supposed plan. Again i stated to Janina Shields dont tell you that their extended care plans are only for maintenance and cleaning. I had already had this ring repaired twice under the plan, and im not paying anything to have my ring repaired. This is why i paid extended warranty. I told her how unhappy i was and to please post my ring back to me as i will never set foot in another Shields store. On the 23rd August i recieved a call from the Noarlunga Shields store telling me my ring was there to be collected. I told the woman i asked for my ring to be posted back to me. She said and who did you tell that to ? I told her Janina because im not happy with how ive been treated or Shields customer service so i wont be setting foot in youre store. So please post it back. She replied well we werent told that we will contact Janina.

Well here it is the 18th of September 2024 I havent heard from anyone in Shields and They still have my ring. THE ABSOLUTE WORST CUTOMER SERVICE IMAGINABLE!!!

I want to give a 0 rating my earrings I should have a 12 month warranty and I’ve been told won’t replace or refund after the pearl came off the stem after only a month and the backs continuously come off. I’m disgusted with Sheils will never buy from them again. This will go further…ACCC.

Put disadvantages to ordering on the site in big print before a customer orders. I am now several hundred dollars down because I didn't read the small print, which was very small, underneath the ring I purchased which was resized before purchase and could not be resized again. Be open and transparent, put it in decent sized text above the article being purchased, I would never have purchased had I have known it was resized before I purchased.

Bought a pair of hoops and absolutely loved them, a week later bought a pair of diamond earrings to match, got express postage for both and they came two days later... super quick . Definitely recommend them.

I went in to buy a diamond dress ring. I was looking at one that was advertised. It clearly had one diamond that I can only say was 100% different in colour to the others. On asking, the young man behind the counter. I asked why? this very cloudy diamond was set with the others. I got no answer. I gave the ring back and walked out. This is not the first time I have seen such poor quality in Shiels.(The date is a estimate..not 100% which day I went in).

Great service love my items.
Speedy delivery and well packaged

Absolutely disappointed in this south Aussie business. Bought a watch as Christmas present during Black Friday sales. A part fell off and I returned the watch within the time period as advertised by shiels. I sent it off to shiels for a refund because for whom the watch was he returned back overseas with no plan to return so I no longer have a need for this watch. I asked for a refund and was declined saying it’s up to the manufacturer . I contacted the manufacturer said that they don’t but Shiels decide whether a customer gets a refund or not. So basically shiels lied so that they don’t have to refund customers. Long story short, after numerous emails and been waiting for a month I still don’t have the watch nor a refund. I paid for a new watch and in return I’m getting a repaired watch! The watch is valued at $300.

Extremely disappointed by such poor customer service. Lost me for ever as a customer.

Bought 22k gold plated hoops! Good quality

My girlfriend loved the necklace i got her soo much. She hugged me for like an 30 mins. Will definitely be trying to spoil her more often. And the shipping time was so good.

Purchased a watch on 10/2/24 within 20 mins decided that the watch is not suited to my wrist as is small, nothing had to be altered as it is a silver mesh strap, the salesman at harbour town over talked me continually repeating terms and conditions, no refunds, after explaining the consumer act which states a consumer has the right to a refund irrespective of the businesses terms and conditions, we are talking about $64.50 price, so I contacted head office, which stated they will have the watch assessed by the manufacturer to make sure it’s not damaged thrown in water, so within 20 min window all this can take place, so what’s to say you give the watch to there manufacturer and they drop it or emerge in water and blame me.
Clearly there is zero customer service, it s the biggest cop out I have ever heard.
Have now lodged with consumer affairs.

Fast exactly what I wanted no messing around

Never buying from that place again. I orded diamond earrings for my wife which originally cost 1700 but I got it for a cheaper price. You would think a product like this would come with a hard copy of invoice and certificate of authenticity but rather their customer service said Its doesn't and if I want I can take a look at the specifications of the product on their website (product page). Very unprofessional and trust-building attitude from a jeweller who claims to be well established. Other thing is there shipping and handling of product from the day I ordered took 3 weeks to arrive. Absolutely trashy service for the amount of money spent. Never going to look up this store again. I might as well as buy from Michael hill. Atleast they give you proper documentation for future reference in case product is discontinued.

i got gifts for my boyfriend, they turned up in great condition and with pleasant timing, amazing quality jewelry.

Quick delivery
Good quality

Shiels in Adelaide South Australia !

I want to thank you for your fast delivery of an item I ordered from your store online. Very happy with my recent purchase, as I have ordered from you once before.

You have great products range, great competitive prices and decent sales which I love. I would be recommending you to my family and friends if they are after a special purchase of gift for someone. ❤️

Thank you !

I love the affordability and the range of products. I also really appreciated the birthday discount they sent me as my birthday is usually ignored being just after Christmas and right when school starts but it was nice to buy myself something to celebrate.

I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expected. Quality of the jewellery is as any other jeweller and within my price range. I will not shop anywhere else. 100% shiels customer.