Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I would advise everyone to avoid Shiels. I had purchased a gold chain from them which broke at the slightest movement of wearing it. When I approached the store, the manager Danielle initially s... Ver mais
A empresa respondeu
I got a $50 off voucher if I spent $150 emailed to me prior to my birthday which was nice. The jewellery I ordered was beautiful. Only disklike is that it took 8-9 days to package or prepare the order... Ver mais
A empresa respondeu
Buying online can often end in a bad experience, but not with Shiels. My earrings were described perfectly, hoops, not snuggies and bright sparkling diamonds. The entire process from order to delivery... Ver mais
Informações sobre a empresa
Escrito pela empresa
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Informações de contacto
3,4
Aceitável
953 opiniões
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I made a purchase online which was…
I made a purchase online which was really easy and fast. I had no issues at all, and my new watch arrived in the estimated time frame. I’m really happy with the service I received.
15 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Clint thanks for your review. We’re so happy that you love your new watch.
^Caelum, Shiels Team
My husband purchased my wedding rings…
My husband purchased my wedding rings online, they were delivered quickly and a perfect fit
16 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Nicky, thanks for your review. We’re so happy that you love your new wedding rings.
^Caelum, Shiels Team
Great product and amazing price
Great product and amazing price, thanks!
16 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Kylie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
I ordered the perfect little chain
I ordered the perfect little chain, it came so fast, it also was wrapped absolutely beautifully.
15 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Rachael, thanks for your review. We’re so happy that you love your new chain.
^Caelum, Shiels Team
My first and last time shopping with
My first and last time shopping with Shiels; what a disappointing experience. I ordered a necklace and bracelet but only received the necklace. Shiels “investigated” the missing item but claim that the item was in the package and that’s that. Customer services stated “Due to this, our investigation is now closed”. No apology, no resolution. Just case closed and I must be a liar. What a terrible company, never again.
12 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Cam, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Easy online shopping experience
Easy online shopping experience, good sales, prompt delivery
12 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Jerri-Lee, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Will not be my last purchase.
Online purchasing was super simple.
Delivery was quick.
More than happy with my purchases.
Love that they came in the boxes with ribbons. Felt like a special occasion.
12 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Kim, thanks for your review. We’re so happy that you love your new purchases.
^Caelum, Shiels Team
Impressive w the products’ quality
- fast delivery
- well pack
- good quality w bargain prices
1st time purchased with Shiels and will do again :)
9 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Hayley, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Great experience
Super fast delivery time, and products are as described online.
3 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Kiara, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
great product
9 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Thejan thanks for your review. We’re so happy that you love your new piece of jewellery.
^Caelum, Shiels Team
Fast and efficient with great pricing
20 de dezembro de 2023
Opinião espontânea
Resposta da Shiels Jewellers
Hi Jeremy, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Resposta da Shiels Jewellers
Hi Julie, thanks for your review. We’re so happy that you love your new (product name here).
^Caelum, Shiels Team
Avoid purchasing from Shiels - invalid order cancellation
Avoid purchasing from Shiels (and affiliated companies Grahams, Watch Depot) as they cancelled a watch order, bought and paid for in good faith. There was no attempt to remedy the issue or offer an alternative deal. I will not purchase from this company again. They made it very clear that I am most certainly not a "VIP customer" (marketing name only).
29 de dezembro de 2023
Opinião espontânea
Resposta da Shiels Jewellers
Hi Fraser, thanks for your feedback. We had some issues with our gift card system last week but all has now been resolved. All gift cards made in error have been refunded. If you wish to discuss your personal situation further, please contact us at support@shiels.com.au.
I’ve got my citizen watch from Shiels
7 de novembro de 2023
Opinião espontânea
Resposta da Shiels Jewellers
Hi Jay, thanks for your review. We’re so happy that you love your new Citizen watch.
^Shiels Team
Always great service
Second time I have purchased something from Shiels/Graham's great prices and awesome website to navigate. Only negative would be dispatch time but around Xmas you expect delays.
6 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Ash, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I do love the choice of materials which…
I do love the choice of materials which gives you a great price range.
Postage was acceptable with a reasonable delivery time
One downside was the lack of communication
28 de dezembro de 2023
Opinião espontânea
Resposta da Shiels Jewellers
Hi Helen, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Love my Active series 3 smart watch
Love my Active series 3 smart watch. Ordered online & arrived within a few days. Easy instructions & steps to follow on setting it up 😊
5 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Kate, thanks for your review. We’re so happy that you love your new Active Pro.
^Shiels Team
As seen here
Shipping was quick. The design was exactly how it looked on the website, quite intricate and the gold colour is vivid rather than pale.
5 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi there, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Great shopping experience as always
Easy website to navigate and fast delivery
1 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Alana, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I was able to find the hoops earns I…
I was able to find the hoops earns I wanted to match my Christmas gift. I also was able to get it at an affordable discount price.
3 de janeiro de 2024
Opinião espontânea
Resposta da Shiels Jewellers
Hi Stephanie thanks for your review. We’re so happy that you love your new hoop earrings.
^Shiels Team
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