Shop Pharmacy2u Opiniões 

Been ordering mounjaro but before the price increase I ordered and paid for a couple extra, got messages asking why if they couldn’t work it out so sent message back and eventually got a message saying that one order had been approved then was told that the other order was cancelled due to not hearing from me. Tried to call but the customer service is awful and got no response. Was told that I was getting a refund but still no cash in the bank. Just be careful with them

Pharmacy2U online non dispensary
Trying to find out if anyone else has had missing medication and Pharmacy2U have declined all knowledge and said we have cameras yet don’t send you any footage to prove it was dispensed yet I have had 3 months worth of two medication missing that’s 6boxes and told by some dumb customer service agent I must have thrown them away they told me to just order some more one is very expensive if I had to buy it

I wish I had read the review before ordering from Pharmacy2U.co.uk. I ordered a measuring kit from this company which appeared to be a bit cheaper but the package came completely squashed! The customer service insisted that I test the kit to see whether it works - with a damage product, how do I know whether it works as expected?! Beside, nobody will pick up a squashed product from the shelf so why should I accept it?! After failing with the customer service on the phone, I emailed the two email boxes based on their website but for the last two weeks, nobody contacted me or even acknowledge the receive of the emails. It's not only poor service but also a trading standard issue which I could pursuit. I will avoid this company at all cost in the future.

Ordered some victor and rolf flowerbomb perfume. Great price and original perfume but sadly it’s OLD stock. Perfume wasn’t the clear pink it should be but a dark brown. At least 2 to 3 years old. Once opened it now needs using quickly or the scent will sour. Good price but really not worth it for old stock.

Been ordering mounjaro since April declared all medical history and even got asked questions which they cleared and sent me since April
Went to order new pen and stated cancelled my order and I can't have
Sent two emails no response and when I queried it they said their prescription policies has been updated and check with my gp so they essentially have left me cold turkey and run out in a week with no understanding of why
Nothing has changed since three weeks ago when they were willing to give then when stock supply was brilliant
I can't help but feel this is all to do with increase in price as when I went on ad new customer the dose I ordered was out of stock
Terrible service left high and dry

Was forced to move from Lloyds. I order for an elderly relative and Lloyds was fantastic, sending reminders based on the number of tablets in a pack and when they expected them to be used up. Pharmacy 2U doesn't work this way and it's a useless website constantly trying to sell me things

As with other complainants, I too was forced into changing from Lloyds direct to Pharmacy 2U. In all the years I was with Lloyds, I never had a single complaint, an absolutely superb service.
This week, I received an email from Pharmacy 2U stating that they needed my card details for payment otherwise my order will be cancelled within 3 days. They already had all the information required as it was clear in my account. I tried re-submitting my card details as I didn’t want my order cancelled, however it wouldn’t work saying that there was an issue and please try again, I tried again, same thing so gave up.

I contacted them via email and within a couple of hours they emailed back stating my order had been delivered, hallelujah! I then went on to check my banking and shockingly, there were 7 transactions for Pharmacy 2U, 2 for £29.70 and 5 more for £0.01.
I only ordered 2 items that should have cost £19.80 total! Tried calling and end up talking to a robot 😡 I stated I needed a refund due to being over-charged; the reply was ‘ I don’t understand your query’ I tried several times in different ways and still got the same response. I have emailed once more demanding my refund, we’ll see how long that takes.

Appalling company, avoid at all costs.

Order cancelled for no reason. Customer support doesn’t answer queries. Save your personal data it s a completely useless website

Another review for Pharmacy2U and again NOT a good one. I have tried to cancel and I was told that they would get back to me, can you believe that they did NOT! Also I received two pump containers of creams and one was completely broken and leaking, it could not be used! The leaking had caused the box to be brown and stained! I am pleased that I am not on life - saving drugs…NOT good and NOT acceptable!

Can't log on as website is so slow and eventually freezes. Half the time the medicine is not available and you have wait for days.

What a horrible user experience. Like so many of the other overwhelmingly negative reviews, I was forced to move to this company from the much, much superior LloydsDirect/Echo.

I used to get reminders when it was time to order meds. Now I get no reminders despite it being configured to do so. For some stupid reason, it doesn't show the last order dates for each prescription without clicking on the 'i' icon - why? Why not just list them underneath? So now I have to keep checking on the website and clicking each med one-by-one to see which one is ready to order.

I used to be able to order said meds in a couple of clicks. But now I can't do something so straightforward - no sir, now I have to go through a page to confirm what's in my basket, then a pointless page where their online pharmacist recommends products, then a page of best-selling products they try to tempt you with, then a checkout page where you need to individually confirm your details (address, payment etc.) - it's ridiculous.

If I could rate them lower than 1 star I would.

It is impossible to order medication online
ERROR : MISSING BILLING ADDRESS
This is frustrating tried to order 10+ Times

I was forced to migrate to this company from lloydsdirect.
My first order was a disaster 6 items delivered in 3 seperate deliveries and taking 3 weeks in total.
Second order and they have no reference to my scripts so hace had to start again.
Website is badly disgned, laggy, confusing and full of advwrtising.
Avoid this place and go anywhere else.

not as good as lloyds and echo were.

I have been using Echo/Lloyds for years with no issues but unfortunately they are now Pharmacy2U. I take many different medications and instead of dispensing in the original box they are using plain Pharmacy2U packing which doesn't clearly show which medication is inside. You are replying on a teeny little label it tells you the dosage. It would be very easy for an older person to mix these up because even for me its not easy to grab the right one. I will NEVER use them again because this is just crap. I'd rather put myself at an inconvenience and go back to manually requesting prescriptions and collecting them from the pharmacy. At least you get the sealed boxes from the manufacturer then. I've always been told never to use meds for a box which is unsealed.

I tried to reorder my prescription. This was declined and alternative offered. Trying to get in touch with their customer service team is practically impossible. Four emails with no response. Phone calls to 0113 265 0222 cuts off. 10 days later l get through to someone who tries to tell me l am using the website incorrectly. Wrong! Ive been using their website for years. Nothing has changed. It would not even allow me to select the recommendation. Would not accept my discount code and would not allow payment. All l can say is ....their systems and support mechanisms are very much lacking......lm awaiting a response but l won't hold my breath

2 pregnancy vits, ...going like this: 😒😮‍💨

Unhappy about these ones...Well, first of all their site was giving me multiple times errors when trying to register my payment details and make my payment, and it was keep on voiding my inputs. Then they have sent my prescription on a wrong address, although i have updated my details a day before they have even started to reprocess my prescription 🙄 ...sent them emails for a few days about these errors and the wrong address processing, no answer...tried to call them, nobody answering.. and the system was not solving my problem in any way...😒 ...wrote back to the gp, another email and phone calls... annoying the whole process.... (to be honest, after 20 years of studying and working for years in that architectural and construction field, and not even having our own home at the age of 37 and 39, ...I do not need plus homeworking and dozens of emails and phone calls me to have to give for every little thing!!!)

Then they are expensive, and also they are slow in deliveries and processing my prescription...so literally I needed some vitamins D and folic acid and they need days for it, when amazon is sending my order on a next day delivery! 😒🙄 ...or I could just buy all at the supermarket down the street 🤔😒... (annoying after trying to have even our first child for more than 3 years now, and after 2 ectopic pregnancies...all this mess)🫤😟💦

Their answer after 2 days " Pharmacy2U Support

Sat, 09 Aug 2025 07:38:35 UTC

Good morning

Firstly, I'm sorry for the delay in responding to your email. We are experiencing unusually high levels of contact at the moment and we're sorry this has impacted your experience with us.

Unfortunately, we are unable to amend the delivery address on the current order as this has processed too far in our system. I have amended the delivery address for future orders, however we would advise you to contact the current residents of the previous address regarding your order. If you are unable to retrieve your medication please speak to your GP for a new prescription or if its an emergency please contact 111

Kind regards,
Esther
Customer Care Team"

------------
....my answer to them and my opinion about them!!!!

I am not going to AMEND people from another city, in London, from a rental in which we are not living anymore, when we live in sheffield for years now.

First of all why is that one can not speak with anybody in regards to my orders???? Your load of work has nothing to do with me...I could have litterally bought my vitamins from amazon with NEXT DAY DELIVEY!!!! And not waiting for weeks and days for you doing nothing!!!!

Secondly, your stupid system and website says that I can set my delivery address for the right one, before the order...I have done that. AND YOU DECIDED AGAINST ME PUTTING THE RIGHT ADDRESS THAT YOU SEND MY ORDER THAT PROCESSED FOR DAYS ON A WRROOOOOONG ADDRESSS!!!

You ate IMORAL, AND UNETHICAL!!!! Tou should send my stuff accordingly and not make me problems and STEAL MY MONEY!!! You anyway have higher prices than the average prices which shows you HOW IMORAL YOUR COMPANY IS!!!

GIVE ME MY MONEY BACK, since you do not act acvordi gly and send my stuff on the correct address on top of you having such a stupid company that you do not cover your FAULTS and you want to take my koney FOR YOUR IMORAL BEHAVIOUR and MISTAKES.

Thank you very much FOR YOUR SHIT SERVICE AND NEVER AGAIN I WISH YOU TO SEND ME ANYTHING!!!!! 🤙👈🙄🫤😖

Some nasty ASS company!!!

Milk Powder damaged, but online chat not working, tel no one listen, email no one reply. Start from 23 Jul, chase everyday, none of reply

Warning: this company will automatically designate itself as your nominated pharmacy without making you aware and then you cannot get through to release the prescription to another pharmacy. This should be illegal.

Trying to set up an account with this company is proving very difficult. After a long wait someone finally answered the phone and a minute later I was cut off so had to call again. Their on line registration process is simply not functioning. They assured me an email enabling me to set a password had been sent, several hours later nothing. They were supposed to replace Lloyds Pharmacy with whom I had no problems. Why has this dysfunctional organisation been given business by the NHS? They are not fit for purpose. Should I finally manage to get registered I don’t hold out much hope of prompt delivery of medication and will probably have to go to the GP which online pharmacies were supposed to replace

Like others I was transferred from Lloyds pharmacy online. With them I had a little trouble but was always easily sorted. Not anymore. Pharmacy2u has an awful app. A little while ago they boasted about their newly revised App. It is terrible. You get to a stage where you think you’ve completed with just a few clicks but no, there's a lot more to do to complete.
I’m also now always confused when it’s time to order again, I never used to be.
And then there’s always the “ do you want this or that beauty item” or “something for your pet”, etc,etc. This always pops up during your prescription ordering. Really fed up with this and thinking of changing.