Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have received my order and I really appreciate your quality however it took a bit time but it healed my heart after I received it. It's really nice and the quality is amazing too. Same as the pictu... Ver mais

Classificada 3 em 5 estrelas

I thought it was a case and not a cover. Didn't really like hiding the physical key but then again I have never had to use one. My wife has a little trouble activating the buttons with her nails. I... Ver mais

Classificada 1 em 5 estrelas

I ordered and paid for 2 sets of exclusive keys covers on 22nd May 2026, it is now 9th August 2026 and I have not received anything. Their so called support team has emailed on 3 occasions apologising... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to order the correct model just by matching your model to the website picture. When I received the item I didn't realize it was all soft and flexible - excellent! Easy to install and won't crack... Ver mais

Informações sobre a empresa

  1. Loja de acessórios e equipamento para carros

Escrito pela empresa

Exclusive Keys is a leading international automotive accessories brand specializing in premium key covers designed to protect, personalize, and elevate the look of modern car keys. Founded in Spain and now serving customers worldwide through our global platform shopexclusivekeys.com, we have helped more than 100,000 customers enhance and protect their vehicle keys with products designed for hundreds of car models across multiple manufacturers. Our mission is simple: transform an everyday object into a premium accessory. By combining elegant design, durable materials, and precise fitment, our key covers provide both protection and style while maintaining full functionality of the original key. Today, Exclusive Keys serves customers across Europe, North America, Oceania, the Middle East, and many other international markets through localized shopping experiences, native-language support, and dedicated customer service. Customer satisfaction is at the core of everything we do. From secure payments and worldwide shipping to responsive after-sales support, we continuously invest in improving the customer experience and maintaining the highest standards of quality and transparency. As our brand continues to grow globally, we remain committed to delivering premium automotive accessories, reliable service, and a shopping experience trusted by drivers around the world.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

183 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 28% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(183)

183 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Ordering was confusing

Ordering was confusing. I ordered the wrong part and was told to bad. The Cadillac fob and Corvette fob are opposites. Some great companies would reach out to correct the problem. Not them.

28 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This is my 2nd order from Exclusive…

This is my 2nd order from Exclusive Keys so that I would have all my key fobs covered. I have not been disappointed yet. Perfect fit each time. They are well packaged. Took a bit longer than I would have liked to get them but was well worth the wait.

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service. Email them immediately after placing an order because I noticed the key coves had the trunk button missing, and did not match my control.
They requested photos and I send them right back. After that, they took a long time to reply,4 and was told that the item had already shipped and could not cancel my order.

3 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ask them to cancel my order because it…

Ask them to cancel my order because it took them over a week to even acknowledge the order. Finally showed up and it is terrible quality. Tried to get a return two times but haven’t heard back yet.

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT ORDER

Ordered 2 Exclusive key covers and they came but they are turned around and do not fit our key. I have spoken to them 3 times about a refund and they are giving me the runaround! DO NOT purchase from them! Terrible customer service.
**edited response*** I did go back and make sure I ordered the correct fit (which I did) and I did reach out directly to your customer service team and Sergi…. Still no progress on refund!

4 de abril de 2026
Opinião espontânea
logótipo da Exclusive Keys

Resposta da Exclusive Keys

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

Classificada 5 em 5 estrelas

Handsome key covers

I chose the Black & Gold Exclusive key covers and they look great!
Easy to put on and arrived to my house in Canada in a reasonable amount of time

15 de abril de 2026
Opinião espontânea

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