Shopjoe Opiniões 

Resposta da Shopjoe

3/08/2026

Hello Monica,

We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product or service falls short, and we sincerely appreciate you taking the time to share your feedback.

Our team takes your concerns seriously, and we would appreciate the opportunity to learn more about what happened and work toward addressing your concerns. We also wanted to let you know that we sent you an email last Wednesday regarding your experience and are hoping to connect with you directly.

Please check your inbox, including your spam or junk folder, and respond to our email at your convenience so we can further assist you. Alternatively, you may contact our Customer Care team at 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST.

We value your feedback and the opportunity to make things right. Thank you for bringing this matter to our attention.

Resposta da Shopjoe

3/08/2026

Dear Valued Customer,

Thank you for your detailed feedback and for bringing this matter to our attention. 

We sincerely apologize for the difficulty you have experienced in finding replacement blades for your rototiller. We understand how frustrating it can be when the parts you need are unavailable, especially when you are ready to get your equipment back in use.

This is not the level of service we aim to provide, and we truly value your feedback. Your comments help us identify areas where we can improve, particularly regarding parts availability and the overall customer service experience. We will be sure to share your feedback with our team for consideration as we continue working to improve our products and support services.

We sincerely apologize again for the inconvenience and appreciate your patience and understanding while waiting for the replacement blades to become available. Thank you for bringing this matter to our attention and for your continued support.

Resposta da Shopjoe

3/08/2026

Hello Tiara,

Thank you for taking the time to provide such detailed feedback. 

We sincerely apologize for the frustration and inconvenience you have experienced while waiting for your refund. We understand how disappointing it must be to have been waiting for over a month and to feel that there has been little to no progress despite your repeated attempts to follow up.

This is not the level of service we aim to provide, and we take your concerns very seriously. We truly value your feedback, as it helps us identify areas where we can improve our processes and overall customer service experience.

We will further review this matter internally to better understand what happened and why there has been a delay with your refund. Please rest assured that we are looking into your concerns, and once we have an update regarding the status of your refund, we will reach back out to you directly.

We sincerely apologize again for the inconvenience and frustration this situation has caused. We greatly appreciate your patience and understanding while we work to review this matter.

Resposta da Shopjoe

3/08/2026

Hello Robbie,

Thank you for taking the time to share your positive feedback! 

We’re delighted to hear that you had a great experience with our customer service team. Providing prompt, professional, and helpful support is extremely important to us, and we’re pleased to know that our team was able to meet your expectations.

We truly appreciate your kind words and your recognition of the service we strive to provide to every customer. Your feedback is valuable and encourages our team to continue delivering a positive and seamless customer experience. 

Thank you for choosing Shop Joe and for placing your trust in us. We look forward to assisting you again in the future!

Resposta da Shopjoe

3/08/2026

Hello Raj,

Thank you for taking the time to share your wonderful feedback! 

We’re delighted to hear that you had such a seamless experience and that our customer service team was able to provide you with the support and assistance you needed. Delivering responsive, helpful, and hassle-free service is a priority for us, and it’s incredibly rewarding to know that we were able to meet your expectations.

We truly appreciate your kind words and recognition of our customer service. Feedback like yours motivates our team to continue providing the high level of care and support our customers deserve. 

Thank you for choosing Shop Joe and for placing your trust in us. We look forward to continuing to serve you in the future!

Resposta da Shopjoe

3/08/2026

Hello Dave,

Thank you for taking the time to share your experience with us! 

We’re very pleased to hear that you had no issues with replacing your mower and that our team was able to provide you with great service throughout the process. We understand how important it is for a replacement to be handled efficiently and without unnecessary complications, and we’re glad we could make the experience as smooth and convenient as possible for you.

Your positive feedback means a great deal to our team and reinforces our commitment to providing excellent customer service and support to every Shop Joe customer. We truly appreciate your patience, trust, and continued support. 

Thank you for choosing Shop Joe, and we hope your replacement mower provides you with reliable performance and many years of dependable use!

Resposta da Shopjoe

1/08/2026

Dear John,

Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team made the warranty replacement process smooth and easy for you.

Your continued trust and confidence in our products mean a great deal to us. We truly appreciate your kind words and are grateful for your continued support.

Thank you once again for choosing Shop Joe. We look forward to serving you again in the future.

Resposta da Shopjoe

27/07/2026

Hello Ron, 

Thank you so much for taking the time to share your wonderful feedback! We're truly grateful to hear that Christian Culaba provided you with friendly, knowledgeable, and effective assistance.

We're especially happy to know that you were pleased with both the product and the warranty, and that Christian's support made such a positive difference in your experience. We will be sure to share your kind words with Christian, as recognition like this means a great deal to our team.

Thank you again for your trust, support, and for choosing Shop Joe. We sincerely appreciate you!

Resposta da Shopjoe

25/07/2026

Dear Sujan,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with your warranty concern and provide a satisfactory resolution.

We truly appreciate your kind words and recognition of the professional and courteous support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.

Thank you again for your support and for choosing Shop Joe.

Resposta da Shopjoe

23/07/2026

Hello Jose, 

Thank you so much for taking the time to share your wonderful feedback! We're truly grateful to hear about your positive experience with Petty Manguilimotan.

Providing helpful, professional, and efficient support is something our team strives for, and we're delighted to know that Petty was able to assist with your warranty request and make the process a smooth experience for you. We will be sure to share your kind words with Petty, as feedback like yours means a great deal to our team.

Thank you again for your appreciation and for choosing Shop Joe. We truly value your trust and support

Resposta da Shopjoe

22/07/2026

Dear Thusy.

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with the issue you encountered and provide a replacement to help resolve the matter.

We truly appreciate your kind words and your recognition of the care and ownership shown by our team member. Providing helpful and dependable support is very important to us, and it is always rewarding to know that our efforts made a positive difference in your experience.

Thank you again for your support and for choosing Shop Joe.

Resposta da Shopjoe

22/07/2026

Dear Ernest,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with the battery and the difficulties you encountered while seeking assistance.

We understand how disappointing it must be to have the battery fail to perform as expected, particularly after limited use. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concerns.

We truly value your feedback and appreciate your patience and understanding.

Resposta da Shopjoe

18/07/2026

Dear Ram,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that we were able to resolve your concern and provide a satisfactory outcome.

We appreciate your patience throughout the process, especially while waiting for the product to become available. It is rewarding to know that the replacement met your expectations and helped restore your confidence in our service.

Thank you for your support and for choosing Shop Joe.

Resposta da Shopjoe

16/07/2026

Hello Lavetta,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your warranty claim was resolved to your satisfaction and that our team was able to provide the support you needed throughout the process.

Your kind words are greatly appreciated and will be shared with our team. It is always rewarding to know that we were able to provide a positive customer experience.

Thank you for your support and for choosing Shop Joe.

Resposta da Shopjoe

14/07/2026

Hello Steven,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your claim was handled efficiently and that you received professional and helpful support throughout the process.

Your kind words mean a great deal to our team and serve as encouragement to continue providing the highest level of customer service. We truly appreciate your support and thank you for choosing Sun Joe.

Resposta da Shopjoe

14/07/2026

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that our customer support team was able to assist you with your push mower and provide replacement parts to help resolve the issue.

While we're sorry that you encountered a problem with your mower, we're glad our team took the time to support you throughout the process. Providing responsive, helpful service and standing behind our products are priorities for us, and it's encouraging to know that your experience with our support team reflected that commitment.

We're also happy to hear that, overall, you've been satisfied with the performance of your mower. Your feedback is incredibly valuable to us, as it helps us continue improving both our products and the service we provide.

Thank you for choosing Shop  Joe and for giving us the opportunity to assist you. We appreciate your trust in our brand and hope your mower continues to serve you well for many seasons to come.

Resposta da Shopjoe

14/07/2026

Hello Julie,

Thank you for taking the time to share your feedback and for your continued support of our products. We're delighted to hear that you've had a positive experience with your Sun Joe lawn kit, including the blower, weed trimmer, and hedge trimmer.

We sincerely apologize for the frustration you've experienced while trying to obtain replacement blades for your weed trimmer. This is certainly not the level of service we strive to provide, and we understand how disappointing it can be to wait for parts you need to keep your equipment performing at its best.

We truly appreciate you bringing this matter to our attention. Your feedback is invaluable, as it helps us identify opportunities to improve our parts availability and overall customer service. Please know that your comments will be shared with our team as we continue working toward enhancing our products and customer experience.

Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. Thank you for choosing Shop Joe and for taking the time to share your experience with us.

Resposta da Shopjoe

14/07/2026

Dear Valued Customer,

Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your experience, from browsing our website to using your new equipment, exceeded your expectations.

It's great to know that you found our website easy to navigate and informative, making it simple to find the right product for your needs. We're also pleased that the product arrived exactly as advertised and that you were satisfied with its value, quality, and performance. Hearing that you found it lightweight, easy to assemble, and comfortable to use is especially rewarding, as these are features we carefully design to provide a more convenient and enjoyable user experience.

At Shop Joe, we are committed to delivering innovative, reliable products while providing a seamless shopping experience from start to finish. Your kind words and recognition of both our product and service mean a great deal to our team.

Thank you for choosing Shop Joe and for placing your trust in us. We sincerely appreciate your recommendation and look forward to continuing to provide products that help make your outdoor projects easier and more enjoyable for years to come.

Resposta da Shopjoe

14/07/2026

Hello Manuel,

Thank you for taking the time to share your positive experience with your Sun Joe trimmer. We are delighted to hear that its lightweight design, versatile functionality, and long-lasting battery performance have met your expectations.

It's especially rewarding to know that the tool has made your lawn care tasks more convenient by allowing you to easily switch between edging and trimming while remaining comfortable to handle throughout the job. We designed this product with ease of use, reliable performance, and user comfort in mind, so it's wonderful to hear that the battery provided enough runtime to complete your work without the need for frequent recharging.

At Shop Joe, our goal is to develop innovative outdoor power equipment that helps homeowners maintain their yards with greater efficiency and less effort. Knowing that our trimmer has delivered the performance, convenience, and reliability you were looking for truly means a great deal to us.

Thank you for choosing Shop Joe and for recommending our product. We sincerely appreciate your support and hope you continue to enjoy dependable performance from your trimmer for many seasons to come.

Resposta da Shopjoe

13/07/2026

Hello Mike,

Thank you for taking the time to share your experience. We're truly sorry to hear that the refurbished Sun Joe 24V-LT12-LTE String Trimmer arrived broken. We understand how disappointing and frustrating it is to receive a product that is not in the condition you expected, and we sincerely apologize for the inconvenience.

We appreciate you bringing this matter to our attention. Your feedback is valuable to us and has been shared with the appropriate team for review. Comments like yours help us continue improving our products and the overall customer experience.

Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.