Revelry Opiniões 

112
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was very stressed about finding the right dress for a wedding while being 2 months postpartum. When I needed to return two dresses and get an order expedited the customer service was one of the best... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have ordered through Revelry twice now(not including at home try-ons) and their customer service is genuinely amazing. Any question/concern I have had has been answered so fast and they're so kind.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Misleading sizing and poor customer service. Exact height and measurements got me a pathetic excuse of a dress. I’m spending a fortune on tailoring. Team acknowledges their sizing is wrong and misle... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Honestly, the best customer service I’ve ever experienced. They were so prompt with replying to me and perfectly sorted out any issue I had could not recommend more excited to continue with this compa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de vestidos

Escrito pela empresa

Revelry does wedding shopping differently, with home try-on before you buy for bridesmaid dresses, suits and separates. We offer trend-forward styles for people of every size. Our styles start at $149 with high-quality fabrics like satin, chiffon, velvet, and even floral appliqué.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

112 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(112)

29 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

What a mess…

The quoted delivery was 15 business days - it’s been over 20. The cost of all the shipping and duty tax is actually more than the dress itself. This better be one hell of a dress because right now it’s not worth the experience or the money.

The bride was trying to keep costs under $200 and were over $400 each. That’s a lot of dough that could be better spent.

14 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

So I purchased a dress in October and…

So I purchased a dress in October and the size chart is not right for the satin dress. I tried to send them a picture, and they said that the “material stretches”… it’s satin. The breast area was off too, and was off by 4 inches! They said that it is a smaller because of the cups they added… When I wrote a review on the knot they took it off. It’s very biased. I wish there was a zero, please don’t waste your time with this company. Very poor and definitely not made to order!

3 de setembro de 2022
Opinião espontânea
logótipo da Revelry

Resposta da Revelry

Hi Anna, We are so sorry that you were not pleased with your experience. We take sizing and quality concerns very seriously. Our Quality Assurance team explained to you how the bust measurement should include each cup, which makes up the 4" difference you saw. Additionally, based on the measurements you provided, our QA team recommended a different size, located a new dress in that size, and (because we understand how important it is to have a dress that you look and feel great in for the wedding) offered to exchange for you. You initially agreed, then replied the following day that you would no longer need a return. Again, we take quality and sizing issues very seriously, and we did offer a solution that initially was agreeable.

Classificada 1 em 5 estrelas

If I could give them a zero I would

If I could give them a zero I would. This business is terrible. I ordered 5 dresses for my bridesmaids, and they all came a week before the wedding with issues (seams were off, one of them had a rip, another was missing the back clasp).

Honestly I never give reviews … I don’t want another bride to go through what I did.

They also did nothing to rectify this, they offered me 25 bucks to get the clasp fixed (a week out from my wedding). Not helpful.

18 de junho de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Looked nice but too many issues

I was just a bridesmaid and 3 of us had the sequins and 3 had satin. I had the sequin and was overall happy with the fit and quality of my dress but one of the other girls had problems with her zipper (it wasn't the size it was the zipper) and all 3 of us with sequins had alot of areas the material underneath was showing (like on the neckline and the leg slit it it didn't line up right) Also be prepared for a trail of sequins everywhere. They are literally all over my house just from trying it on. I ordered 1 size larger than my normal size and only needed slight alterations. The 3 girls in satin had MAJOR problems. There were so many pulls in the dress and once they stood next to us in our sequins it went way down hill from there. They had snags and pulls everywhere so by the ceremony the dresses looked really bad! The satin also is not a forgiving material so unless you are tiny, its not an easy dress to pull off. I think the dresses looked nice overall when we first put them on but for these issues I would not recommend them or buy them again. I think the sequin dresses were better quality than the satin but I wouldn't recommend either one.

6 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful velvet!

I had three attendants and they each had a different color and style of velvet. Each were stunning. Loved that they could try before they bought. And prices were great! I want to order now for myself. Absolutely 5 star quality.

29 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service for pregnant women!

There is nothing nice I can say about using this company. After ordering a dress for a wedding 6 months in advance I found out I was pregnant. Knowing it wouldn’t fit me I called and begged for an exchange (NOT refund). They pretended to “really care” about their pregnant bridesmaids so they told me to return the dress and then order a larger size. I paid for the shipping to return only to be told 5 days later they wouldn’t accept the dress because they could tell it had been worn. The tags were all still intact and I had only briefly tried it on! Then they told me they were either going to discard the dress or I’d have to pay for shipping to get it back! After literally crying on the phone and begging for just a larger size they refused. The entire conversation turned into “their word against mine.” It’s really sad that there is no compassion for pregnant women in an industry catered only to women. I would never use this company again nor recommend it. The fabric is horrible, and since it looked like I wore it out (with tags on apparently) I think that speaks volume of the poor fabric quality. I’m praying I find an outstanding alterations place that will be more helpful and reasonable than Revelry. I refuse to give this company and more money!

4 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

This place BLOWS.

This company is incredibly rude and does not care about the customer. I ordered a bridesmaid dress 4 and a half months in advance for the wedding I was going to be in. I filled out all the information asked including the date of the wedding and when I'd need it by. After two and a half months passed and I got no confirmation regarding when it would arrive, I gave customer service a call. When asked when the dress would arrive they told me they hadn't even started the process of making the dress yet and that it wouldn't be ready/delivered unti a month after the wedding. I offered to pay extra to rush the order and they declined. I then told them not to bother starting the process of making it and to just cancel the order and refund my 300$ because the dress would be of no use to me after the wedding is over. The representative said she would put in the request for a cancel but they have been "too busy" so the email sent out for the cancel might not get a response for a week and then they would call me with an answer. I made sure to tell them to make a note of the date I put in the cancelation because I wanted them to stop production asap. A week went by without contact so I called them back and they still hadn't even started processing the cancelation. They promised to call me back the moment they got a response. Three days later I get a text message (not a phone call) declining the refund because they had just started making the dress even though I clearly told them to stop production weeks earlier. When I called back again to complain the rep was short with me and told me to just find a way to re-sell the dress on my own time. Even though they are literally a site that sells dresses and could re-sell it without any money lost. Plus they hadn't even finished or delivered the dress yet.
So I would suggest NOT purchasing anything off this site if you want it on time or if you don't want crap customer service.

Oh and PS when I finally saw the hideous thing its was a POS. The material was no where near worth the amount of money they charge and from the looks of it the size chart was off according to 1 of the 4 Bridesmaids who actually got there's in time.

21 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

All talk, no follow through - avoid at all costs

Revelry markets their home try-ons as $10 which is great but as soon as you enter your address they tack on another $11-13 for shipping that you have to pay every time you try on, and when you order your final dress. They don’t let you choose the color of your home try on and won’t let you see the actual color of the dress you’re going to buy before you purchase. The dresses also arrive in shambles hanging off the hanger and strewn in the box sloppily. They did send a free shipping coupon to me that had no expiration, yet now when I’m trying to use it they are claiming that they cannot honor the code. I’ve gone back and forth with their apathetic and unhelpful customer service team all day and I am fed up beyond belief. If you’re a bride don’t put your bridesmaids through the struggle of ordering from this terrible company.

28 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

HORRIBLE experience with product and customer service

I’m in the middle of the worst experience ever with this company. I just received a bridesmaid dress that has so many flaws: multiple pulls in the satin fabric, runs in the fabric and the slit is bunch up it literally looks like it got caught in the sewing machine. My response from customer service was that satin is a delicate fabric and I should try stretching the fabric to smooth out the pulls. Pretty insane they think that’s an appropriate solution after I paid full price for them to make my dress as they advertise. My home try-on dresses (all satin) came in perfect condition. This was obviously a huge screw up in production. Still waiting to see if they decide not to be slime balls and just send me a new dress.

17 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience with Revelry

I had a great experience with Revelry! All of my girls dresses are amazing. They all arrived on time, some even arrived early! I can't wait for them to wear them in my wedding. Their customer service was also very responsive and helped me solve any and every issue that popped up! All of the dresses are final sale, so we did the home try on process and that was a blast as well! I loved being able to get all of my girls together and see what the dresses would look like together.

15 de outubro de 2021
Opinião espontânea

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