I can't say enough good things about Short Story! As someone who is petite, finding clothes that fit well without needing alterations has always been a challenge. Their styling service has made sh... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I’ve received 3 boxes since joining Short Story, and am very satisfied with the curated outfits sent to me. The customer service is also exceptional. Would highly recommend to others.
A empresa respondeu
I received my first box from short story June 2026 and it was not what I was expecting. I live in palm desert CA with high temperature in summer and all the clothes were for winter ..None were the col... Ver mais
A empresa respondeu
I love Short Story! I am 5'2 and the items have fit perfectly. The stylist includes items I have requested as well as a few other items I would not normally choose for myself as I am not very ad... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Short Story is the premier personal styling service for petite women. We're a woman-led team that intimately understands the struggle of finding well-fitting clothes as a petite. Using our expertise in petite proportions, we help women 5'4" and under find new and exciting styles with incredible fit. Our mission is to remove the "ugh" from the shopping equation so you can dress with effortless confidence.
Informações de contacto
Estados Unidos da América
- shortstorybox.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awesome experience
Awesome experience! The items they chose for me were spot on!! I highly recommend this company.
Fun and Easy
This is a fun and easy way to try on different petite style clothes. My stylist did a great job in choosing items I had mentioned I liked. I ended up keeping a good amount of the items that were sent. The return process was incredibly easy. Quick and fast communication from the company as well. Definitely will continue using them!
Czarina is amazing and so helpful!
Look no further...
If you're tired of trying on clothes that never fit correctly, Short Story Box is for you. I opened my first box and every single piece fit perfectly - wow! Their process is easy and customizable to your needs. I'm always looking forward to my next box.
Great customer service
Rochelle was great! It's so refreshing to get a response so quickly from a real live person. Excellent customer service.
I'm 4"11 and this is the only place I…
I'm 4"11 and this is the only place I get pants and dresses from now on! They fit perfect EVERY TIME and actually look like they fit me! I've been a short story customer for about 2 years and tell all my short girlies about it.
The vest subscription box for short girlies!
I have tried other styling box subscriptions before, but Short Story is the best! Great customer service if you have any questions they get back to you in a timely manner. They also axtually listen to what items you'd like in your order. The clothes are AMAZING quality and I have a hard time choosing what items to keep because they are all great.
Inconsistent
I was really impressed with my first box - it was the first time I received one of these types of boxes where everything fit! But my experiences have been mixed ever since. I often feel like my requests or style preferences are ignored and about half or more of each box is something I’d never ever wear.
Recently they told me they were shipping a box but the tracking showed it never got to the carrier. I was able to see what was in it and it was nothing that I would ever wear so after a couple weeks I asked if they could cancel that one and send me something new. They did, and it was great, but then randomly a few MONTHS later when I’m out of town for the holidays I get an email saying my short story box arrived. I didn’t order a new box. I thought it was an error or something. Then I start getting emails about how I have to send stuff back and I contact them about it. At first it seemed fine, they confirmed it was the old box and told me to send it back. When I got home and confirmed that, they start trying to give me return by dates - this was their mess up!!! Now I’ve got added chores to do because of your mess up or you’re going to charge me money? Just zero empathy at a time when I had a ton on my plate.
Atrocious customer service, though when they do actually send you stuff it's often nice
I have liked many of the clothes this company has sent me, and I've found them responsive to my styling requests, for the most part. But most recently they claimed to have shipped a box (that was delayed by about a month, which they explained), and no box came. They are impossible to reach. The emails sent through their website get no response. At first they had a Chat option where you could communicate by typing in real time to someone (person or bot, I don't know) and get answers. The chat being told me my box would arrive in 48 hours, and if it didn't I should contact them. I got nothing. Now the chat option is gone from their website. There is no phone number on the website, and clearly their email function does not work. When I sent an email directly to their customer service email address (not through their website), I did get an automatic response that it was received. But I am still waiting for any reply to my specific situation. Their shipper apparently lost my package, and Short Story is doing nothing to straighten things out. However, they apparently still think I will pay for these nonexistent clothes. This company should not be trusted.
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE, OR SHOULD I SAY NO CUSTOMER SERVICE. AFTER 6 WEEKS NEVER RECEIVED ANYTHING. NO ONE TO CALL. I EMAILED MANY TIMES! Worst company ever. Going back to STITCH FIX! They are a solid company that actually has a phone number. Try them out!
Poor Clothing Poor Customer Service omer of this business…
I Have been a customer of this business since 2018 . I have stated repeatedly I like natural fibers . They repeatedly send polyester and acrylic . I know this and still enjoyed looking through the things they sent . I also told them repeatedly I have Fair caucasion skin and pastels dont look good . They repeatedly ignore color preferences . Send blush tones MORE frequently after I asked them not to. But this last time takes the cake , they sent a Flawed Pair of Democracy jeans that had a split seam sewn on the inward side . Also A sweater that literally ripped from arm pit to hem and refuse compensation and wont even acknowledge the repeated emails I have sent along with pictures . Best advice is Stay Away .
I have been pleased with Short Story
I have been pleased with Short Story. They have been easy to work with, including when I needed to lengthen my try-on time due to illness. The only reason I'm giving 4 and not a 5 is their limited plus size options. I'm shaped like a friendly basketball so more options for the rounder among us would be helpful.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








