I’ve been at Shurgard in forest hill for almost 2 years or over the place is very clean and tidy the units are very clean too The pricing for box’s are very good there if you need it for work or f... Ver mais
Localização
Alterar localização121 Stanstead Rd, SE23 1HH London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bret was so helpful checking us in at the Forest Hill branch! I’ve never used one before and he made the process smooth and easy
We recently moved our belongings from one storage unit to another at the Forest Hill, London location. Vanessa provided excellent service in advising how the process works and then with completing the... Ver mais
Method stipulated by SHURGUARD 2 give notice of termination of contract difficult/ confusing & I found the 3wk time period too long. 7/14 days wld be more suitable & customers should be given a pri... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Shurgard Self Storage - Forest Hill
Escrito pela empresa
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Escrito pela empresa
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Informações de contacto
121 Stanstead Rd, SE23 1HH, London, Reino Unido
4,6
Excelente
76 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Online instructions not correct. Bring photo ID
Online instructions ask for all your details, get you to pay then tell you that you’ll get an email with your entry code, insurance details and contract.
That’s wrong. Instead you have to go in with photo ID and repeat the whole sign up exercise again in paper form. If you turn up without ID you are rejected and rudely dismissed with “it’s not my fault”. Wasted hours of my time.
14 de julho de 2023
Resposta da Shurgard Self Storage - Forest Hill
Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.
Was given a warm welcome and was…
Was given a warm welcome and was treated with the utmost respect
4 de julho de 2023
Opinião espontânea
Lovely people
The team, Vanessa in particular, have been very helpful in all of my recent billing issues. Also helping me in finding the perfect size unit to suit my needs.
29 de junho de 2023
Opinião espontânea
Nic was super helpful and quick
Nic was super helpful and quick. Saved the day by showing me the space and helping me work out that I needed to upgrade to a bigger space.
26 de junho de 2023
Opinião espontânea
Vanessa was very helpful and efficient
26 de junho de 2023
Opinião espontânea
Super friendly and informative staff
Super friendly and informative staff - great experience. Thanks
25 de junho de 2023
Opinião espontânea
The lady in reception is very friendly…
The lady in reception is very friendly and helpful. Shurgard as a whole have been very informative, responsive and it’s great value.
25 de junho de 2023
Opinião espontânea
Very helpful and great service
Very helpful and great service. Exactly what I needed at a good price.
19 de junho de 2023
Opinião espontânea
Everything was well arranged for me
Everything was well arranged for me, reception staff was very helpful. The storage facility is very well maintained
17 de junho de 2023
Was welcomed with smiles and top…
Was welcomed with smiles and top customer service. Everything was well explained and i was very much reassured of the safety. Thanks very much to both Vanessa and Darren. <3
16 de junho de 2023
Opinião espontânea
Great service…
Great service at the forest hill branch. Was helped a lot by Vanessa, made the process smooth.
16 de junho de 2023
Opinião espontânea
Great experience
Great experience. The team are really friendly and helpful here.
16 de junho de 2023
Opinião espontânea
Darren and Vanessa are helpful and they…
Darren and Vanessa are helpful and they rendered a fantastic service .
30 de maio de 2023
Opinião espontânea
Great service I received
Great service I received. Very polite and professional and very helpful. Thank you .
19 de maio de 2023
Opinião espontânea
Darren provided great advice-clear and…
Darren provided great advice-clear and comprehensive.Thank you to him in a time of stressful decisions.
16 de maio de 2023
Opinião espontânea
Great experience!
We had to use Shurgard to store the whole contents of our 1 bedroom flat after being made homeless. It was a ridiculously stressful and horrible time, but in all our dealings with Shurgard, the staff at the Forest Hill branch were WIZARD! They were friendly, understanding, super upbeat and it was the smoothest experience ever. It was good value and the storage was easy to access and all made really convenient. Kind of sad about the circumstances, because otherwise it was a delightful experience from end to end :)
27 de abril de 2023
Opinião espontânea
Fantastic service
Fantastic service, everything was explained clearly!
18 de abril de 2023
Opinião espontânea
Shurgard crap
Well. My sister rented a unit for 1 pound (which was a special deal for now) on a Friday.
As I am moving myself I wanted to rent a unit for myself on the same deal, but I was told because my sister has rented last week I was told I could not rent a unit.
Which is wrong I have put in a complaint and have been told they are looking into it, yet I can still rent a unit at full price, which is wrong.
So I had to rent a unit at another storage unit which was more expensive.
I will never use or recommend Shurgard to anyone.
25 de fevereiro de 2023
Opinião espontânea
Resposta da Shurgard Self Storage - Forest Hill
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.