Had a problem with calls and text messages not going through from my iPhone to Andriod Phones. Andy walked me through a fix , trying different things. I guess it all boiled down to a new eSIMs - caus... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I got a new unlocked phone and Robin was very helpful with transferring my service and setting up my eSIM to my new phone. I've been with Silvercell a little while now and am happy with the service.... Ver mais
A empresa respondeu
Lisa was patient. She answered every question with clarity. She took care of what was needed. I am waiting for a copy of the transcript of our conversation. It has not yet been received. I reserv... Ver mais
A empresa respondeu
Switching over from Spectrum...SIlvercell Ellie made the Number porting and SIM card setup very easy...Earlier Lisa did the same with my wife's number and eSIM setup...Love the service, price and AWES... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito pela empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Informações de contacto
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos da América
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,7
Excelente
59 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The representative was so helpful and…
The representative was so helpful and kind
She went well above her duty
27 de junho de 2026
Opinião espontânea
New phone set-up
I got a new unlocked phone and Robin was very helpful with transferring my service and setting up my eSIM to my new phone.
I've been with Silvercell a little while now and am happy with the service.
25 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Glad to hear everything went smoothly getting your new phone set up. Our team knows that can sometimes feel like a big step, so it’s great to know the process was easy.
We’ll be sure to pass along the kind words to our team. And it really means a lot to hear you’re happy with the service after being with us for a bit.
Thanks again for taking the time to share this—we appreciate it!
Lisa was a wonderful agent to work with…
Lisa was a wonderful agent to work with . She was so patient, kind, courteous and understanding. She put up with an old woman like me for over an hour! She’s awesome; give her AND Amy a raise!
24 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for your kind feedback! We truly appreciate you choosing Silvercell!
As a potential new customer
As a potential new customer, my questions were answered clearly. Scott was very nice!
24 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you so much for your kind review! We’re glad to hear your questions were answered clearly and that you had a positive experience.
We hope you decide to join Silvercell, we’d love to have you!
Scott was my assistant today and was…
Scott was my assistant today and was very helpful and efficient.
24 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thanks so much for the kind word. We really appreciate you taking a minute to share that. Glad you had a smooth experience and that the team could help out and make things easy. That’s exactly what we’re going for. Thanks again for choosing Silvercell!
Scott is a great support team
Scott is a great support team! A real pro.
23 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that we provided such great support. We’ll be sure to pass along your feedback. Thanks for choosing Silvercell!
SCOTT WAS WONDERFUL HELPED ME TRENDOUSLY
23 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re thrilled to hear you had such a positive experience and that our support team was able to help you so much. Your kind words mean a lot to us—thanks for choosing Silvercell!
Lisa was patient
Lisa was patient. She answered every question with clarity. She took care of what was needed.
I am waiting for a copy of the transcript of our conversation. It has not yet been received. I reserve the right to edit my review if I do not receive that transcript.
I AM HAPPY TO REPORT THE TRANSCRIPT CAME THROUGH AS PROMISED. THIS COMPANY HAS NOT LET ME DOWN.
21 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re glad to hear that your questions were answered clearly and that the support you received was patient and helpful. Many customers really like transcripts from chats so they can reference it in the future. Thank you for putting your trust in Silvercell!
Scott was great support in helping me…
Scott was great support in helping me find the right phone for my mother… THANKS
22 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re really glad our chat team could help you find the perfect phone for your mom. That’s exactly what we’re here for.
If you ever need anything else, we’re always happy to help.
Robin and the whole team (Annie and…
Robin and the whole team (Annie and Scott) were fantastic.
Pleasure working with them.
22 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
It truly means a lot to hear this. Thank you for taking the time to share it!
We’re so happy the SilverService team made your experience a great one. Don’t hesitate to reach out if we can help with anything in the future.
Very helpful!
20 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for your kind words! We’re so glad you found our team helpful.
At Silvercell, our SilverService support team is specially trained by a Certified Senior Advisor to provide clear, patient, and personalized assistance—so it means a lot to hear that reflected in your experience. We’re here whenever you need us!
Had a problem with calls and text…
Had a problem with calls and text messages not going through from my iPhone to Andriod Phones. Andy walked me through a fix , trying different things. I guess it all boiled down to a new eSIMs - caused that fix the problem. It took a while trying each fix, but you have to go through the motions to get the right results. A++++ to Andy - Silvercell Customer Service
19 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for sharing your experience!
We’re glad Andy was able to patiently work through each step and get everything resolved with the new eSIM. That dedication is exactly what our SilverService team—trained by a Certified Senior Advisor—is all about. We’ll be sure to pass along your A++++ to Andy!
Robin was very informative
Robin was very informative. She answered all my questions and has me excited to get started with this service. I would recommend her for customer professional service any time.
17 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re thrilled to hear that you had such a positive experience and that all your questions were answered clearly. Helping you feel confident and excited about getting started is exactly what we aim for.
Your recommendation truly means a lot to us, and we’re grateful you took the time to share your experience. If you ever need anything along the way, we’re always here to help. Welcome to Silvercell!
I am a new customer
I am a new customer, and this was the first time I dealt with customer service and was very satisfied with Scott's help. I got my answer to my question very quickly.
16 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for your kind review and for choosing Silvercell!
We’re so glad to hear your first experience with customer service was a great one and that you received quick, helpful answers. Providing fast and reliable support is exactly what we aim for.
We truly appreciate you taking the time to share your experience and are glad to have you with us! If you ever need anything, they’re always here to help.
I am not very savvy with this stuff and…
I am not very savvy with this stuff and Amy and Robin were very helpful!
15 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re so glad to hear our team was able to help! Making things simple and easy to understand is exactly what we strive for, especially for those who don’t feel as tech-savvy. You’re never alone with Silvercell, and we’re always here to support you every step of the way.
Welcome to the Silvercell family!
Annie was great
14 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
We’re truly grateful you took the time to share your experience with Silvercell. It means a lot to us to know that you’re happy with your service. The team is always here to help. We appreciate you being part of the Silvercell family!
Silvercell is amazing!
Silvercell is amazing!! I have never had an experience with a phone service as helpful and friendly, Scott was extremely helpful and friendly, amazing, I would highly recommend Silvercell to anyone!!!!
12 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you so much for your kind words. We're absolutely thrilled to hear about your experience. Scott will be especially glad to know he made such a positive impact. At Silvercell, our SilverService support team is highly trained by a Certified Senior Advisor, which means we’re uniquely equipped to offer patient, caring assistance, especially for customers who value a little extra guidance and peace of mind.
Your feedback means the world to us, and we’re so grateful you chose Silvercell. If you ever need anything at all, our team is always here for you!
Welcome to the Silvercell family!
Thank you Silvercell!
Received my new phone and it's working fine. Thanks Silvercell!
This phone service is touted as cheaper for seniors. It would be if things worked as I liked. I purchased a flip phone which I couldn't hear on well at all, so I wanted to go back to my old phone. They expected me to be able to put the new sim card in the old phone, and I couldn't do it so they said to have someone help. Who?
I contacted Silvercell and they said they will be sending me a new phone. Will advise when received.
Received my new phone and it's working fine. Thanks Silvercell!
4 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for your honest feedback.
Our goal at Silvercell is to make things easier—not harder—for seniors, and it’s clear you feel we fell short in your experience.
You shouldn’t have been left wondering “who can help?”—that’s exactly where we should step in. Our team is here to walk you through these steps clearly, patiently, and at your pace. Whether it’s getting your old phone working again, recommending a better phone that fits your needs, or guiding you step-by-step, we are committed to helping you feel confident and supported.
We would really appreciate the opportunity to make this right for you. Please reach out to our SilverService support team and we’ll assist you every step of the way.
Scott was very helpful thankyou
8 de junho de 2025
Opinião espontânea
Resposta da Silvercell Wireless
Thank you for your feedback, we really appreciate you sharing your experience!
We’re so glad to hear you found our SilverService team helpful. Providing clear, friendly support is always our goal, and it means a lot to know we delivered. Thanks again for choosing Silvercell!
Excellent service
Scott and Robin were both excellent to work with. Wow! I was really impressed the way Scott walked me threw everything. I had a hard time figuring out a few things on my phone but the way Scott explained it to me, it was like, wow, I had been doing phone stuff for ever...lol. Thank you both Scott, and Robin for your expertise and knowledge.
7 de junho de 2026
Opinião espontânea
Resposta da Silvercell Wireless
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience!
We’re thrilled to hear that you felt supported and impressed with our SilverService team. Helping make even the more confusing parts feel simple and easy is exactly what we aim for, so it’s great to know that came through for you.
Our goal is always to make wireless service straightforward and stress-free. If you ever have questions or need help in the future, we’re always here for you.
Thanks again for choosing Silvercell!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.