Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Overall, the shopping experience was really good. The website is informative and is easy to navigate. The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is su... Ver mais

Classificada 1 em 5 estrelas

Ordered a travel system the dune the pushchair is so difficult to fold down cannot adjust the back rest when baby is in it and its absolutely awful to push cant even handle a crack in the pavement. Se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolute amazing service from silver cross quick dispatch & delivery . But wow wow wo the cove in maple is stunning such beautiful colour so so light even with my 2 year old in seat unit . Baby’s so... Ver mais

Classificada 5 em 5 estrelas

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... Ver mais

Informações sobre a empresa

  1. Compras e moda

Informação fornecida por diversas fontes externas

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

927 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Extremely helpful

Silver cross was really good. I had problems with another company I had ordered the pram from. However I contacted silver cross about it and were really helpful. They sorted out an order for me and it came the next day. Yet the other company kept delaying the delivery.

20 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service issue

Great product, but extremely difficult customer service experience trying to resolve a missing configuration issue and we’ve been going back and forth for weeks without any resolution. I’m extremely disappointed for a luxury stroller company to handle my situation in this manner.

29 de abril de 2026
Opinião espontânea
logótipo da Silver Cross

Resposta da Silver Cross

Dear Jamie

We are very sorry to hear of your disappointment with the level of service provided.

As discussed, we have requested that our US Team contact you as a matter of urgency to get this matter resolved to your satisfaction.

Should you need any further assistance from the UK Team, please do not hesitate to get in touch.

Regards
Silver Cross UK Customer Service Team

Classificada 5 em 5 estrelas

My children are 33

My children are 33, 31,22. now and I made this choice for silvercross as I've always found them to be great quality and nothing has changed if anything theyre are good at staying with trends. So I felt if they were good enough for my children then they are definitely the best for my grandson. Thankyou for your great craftsmanship im sure I won't be disappointed.

23 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

We ordered the breez pram in pewter…

We ordered the breez pram in pewter (bassinet, stroller and car seat). We tried it out in a store first and liked how lightweight it is in comparison to other prams as well as manouverable. Its a really smart looking travel system which I cant wait to use to show off baby. It collapses easily and is compratively good value for money when buying the bundle. The car seat is easy to use and makes getting little one out of the car a doddle. Having the car seat attachable to the pram unit is also great so you dont have to disturb baby. The only negative I have is that the assembly instructions werent super clear. My partner had to google how to open the bassinet but its easy once you know how

21 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Item wrongly listed as pre order arrived quicker which was disruptive.

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days. Whilst this sounds positive it was in fact disruptive and unhelpful. Had we known it was stocked and the estimated delivery would simply be a couple of days we would have ordered the following week or even later to better suit our availability to accept the order. Instead we had to rearrange our work. I don't know if this is a mistake on the website or is intended to pressure people into ordering sooner than they need.

12 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Came very quickly

Came very quickly, like 2 day delivery and were in love with it just what we needed thank you so much really recommend the buffet one I love the colour x

23 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Ordered online, delivered promptly. Bought for my grandson to use when staying away from home. My daughter loves it, very easy to assemble with a comfy mattress.

18 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

My granddaughter who is going to be one soon has the Silver Cross Pram/buggy, Cot and mattress and travel cot. When there was a slight problem with the travel cot Amber and Jenny were absolutely wonderful and from start to finish everything was resolved satisfactorily within a few days. Aftercare is so very important and the help I received from Customer Services was exemplary 👍😊

27 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This car seat is awful to much padding…

This car seat is awful to much padding which caused my 3 week old to stop breathing as her head tilted forward and it cut off her airways i had to administer CPR to her. I am never relaxed while travelling. She looks so uncomfortable in it but I cant afford a new one.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Silver Cross

Resposta da Silver Cross

Dear Alice

We are very sorry to read of the issue that you have experienced and how distressing this must have been for you. Your baby’s wellbeing is our highest priority, and we take comments like this extremely seriously.

We’ve asked for your details via Trustpilot so we could look into this for you, but we haven’t yet received a response. We’d really like the opportunity to help and review the concerns you’ve raised.

Please reply to our message or contact our Customer Service team directly on 0345 872 6900 so we can assist.

Regards
Silver Cross UK Customer Service Team

Classificada 5 em 5 estrelas

Purchased Silver cross car seat

Purchased Silver cross car seat for are 4 year old grandson, received delivery within 48 hours, price was good and seat is of very good quality.
Seat is easy to take in and out of car which I am doing frequently with us not using it all the time with it being for are grandson.

24 de abril de 2026
Opinião espontânea

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