Overall, the shopping experience was really good. The website is informative and is easy to navigate. The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is su... Ver mais
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Leia as opiniões dos outros
Ordered a travel system the dune the pushchair is so difficult to fold down cannot adjust the back rest when baby is in it and its absolutely awful to push cant even handle a crack in the pavement. Se... Ver mais
A empresa respondeu
Absolute amazing service from silver cross quick dispatch & delivery . But wow wow wo the cove in maple is stunning such beautiful colour so so light even with my 2 year old in seat unit . Baby’s so... Ver mais
We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.
Informações de contacto
Micklethorn, BD23 3JA, Broughton, Reino Unido
- 0345 872 6900
- customerservice@silvercrossbaby.com
- silvercrossbaby.com
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very fast delivery
Very fast delivery. I haven’t opened the boxes yet as we are set to move house before the baby is born.
Always excellent quality from silver…
Always excellent quality from silver cross, wouldn’t purchase any other brand, fast delivery and everything feels premium.
Only one criticism from purchasing the lightweight clic stroller is it doesn’t sit upright so toddler is slightly reclined which I’ve seen a few reviews the same but as a travel stroller and not our main stroller it’s ok for our needs, just wish it did sit more upright as I may be inclined to use it more than just travel
I ordered all of my products online
I ordered all of my products online, it was quick & easy & they all arrived within a few days
Easy and user friendly
Easy and user friendly. The products have all the information you need to make an informed decision.
Nappy bag
The ease of placing my order and the speed at which it was despatched and delivered. The nappy bag itself is roomy and practical.
My son and his partner are delighted…
My son and his partner are delighted with the Tide system, easy to use and lightweight, also very good value.
Very helpful and quick at sorting out…
Very helpful and quick at sorting out my order
Nice and easy and quick delivery
Nice and easy and quick delivery
Would be 5 star but haven't received…
Would be 5 star but haven't received all my items yet, so I'll reserve till later.
Delivery
Delivery, response to order. Quality of product and ease of ordering.
Products are for my daughter and her pending new addition. She chose and road tested the kitand made the selection v others. Good choice and one with a recognised pedigree. Thankyou
Very impressed with the customer…
Very impressed with the customer service for Silver Cross. Very efficient and quick to respond and resolve an issue that was my fault.
Thank you again for all your help! A very happy customer!
Incredibly efficient customer service
Honestly one of the most positive customer service experiences I’ve had in a long time. I recently purchased the Pop Stroller and unfortunately it arrived and I had issues with the wheels, within a week I had the pram picked up and looked at by repairs team and in 2 DAYS I had a brand new pram sent out to me. The people I spoke to on the silver cross warranty team were extremely polite, understanding and efficient. I was not expecting such a quick and prompt response let alone a replacement for the faulty pram. Thank you so much & this definitely has encouraged me to purchase off you again in future.
I would highly recommend this company
I would highly recommend this company, a accident happened with a new pram , i rang this company for a replacement hood ,they responded straight away and ordered a new one , they took away the stress which i will be forever grateful
We ordered the Reef 2 bundle but the…
We ordered the Reef 2 bundle but the chassis started wobbling after a few months. Silver Cross customer service was amazing. They replaced our chassis ASAP. They have the most kindest staff and I really am very grateful for their services. Thank you so much once again!
Valet and service
I sent my travel system back to silver cross for a valet and service. The team have been great answering all my questions before i sent it off. The links sent were very easy to use. The service I received was fantastic. My items have been returned and look brand new, I’m so glad I sent it off. So if you are thinking about sending your items back to silver cross for a service and valet. I would do it. As you won’t be disappointed
Amazing customer experience
Amazing customer experience! Could give 10 stars for the silver cross team, they did everything they could to help me out and couldnt recomment them anymore!
Excellent communication from silver…
Excellent communication from silver crops bought a set from a retailer who sold silver cross packages but there was pieces of the set missing, kept getting fobbed off so went directly to SC and they sent the missing parts out straight away. Very polite staff and prompt responses via email. Top service. 5*
Terrible customer service I ordered on…
Terrible customer service I ordered on the 15th of march when ordering delivery was 1-5 working days today the 30th Iv still not received my order.. Iv emailed and send a facebook message before this but also got no reply..the reply to email was it was dispatched and I will get it early last week .. still not arrived.. avoid if you want to get your items

Resposta da Silver Cross
Great communication which was timely…
Great communication which was timely and accurate
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