Simplycarmats Opiniões 

I recently purchased a set of “Ultra Deluxe” car mats and a boot mat for my Ford S-Max 7-seater from Simply Car Mats, at a total cost of £176.

Upon receipt of the order, I was extremely disappointed with the quality of the items supplied. The mats are very lightweight and do not resemble, in either appearance or feel, what would reasonably be described as “Ultra Deluxe”. In particular, the rubber on the driver’s mat is kinked and poorly finished, giving an overall impression of a cheap and inferior product.

Given the price paid and the way the product is described, the items are clearly not of satisfactory quality.

I contacted Simply Car Mats immediately upon receipt to request a return, refund. I was informed that this was not possible because the mats were “custom made”. I was also advised and I quote 'the carpets are designed for automotive use with good resistance to abrasion. They will not be soft like domestic carpets but prove to be much more durable'. I was not expecting domestic style carpet but was expecting, 'Ultra Deluxe' considering how much I paid.

I have since sent several follow-up emails and left my phone number but have received no response. There is also no telephone number available to allow me to discuss this matter, which is extremely frustrating and unprofessional. I do not believe my emails have gone into spam; rather, it appears that once payment was taken and the goods delivered, there has been no interest in resolving a legitimate complaint.

If your response to my post was actually the case I would not have had to post a review on Trustpilot 🤔. There is a very definite thread of emails with no contact from yourselves.

Great communication and a great product.
Wish more companies were this helpful and reliable.

Poor quality - the boot liner is super thin and is not a great fit for my Range Rover (spoke to Simply Car Mats, but they just asserted that it fits). The sides are secured with sticking tape (!) which has already started to fail. Certainly not worth the money

Easy to navigate the website, select car and model I wanted. Email communication fast and straightforward. Order confirmed and shipped in a couple of days and simply installed in my car!

We were given individual attention by Dan.

excellent communication, delivered in quick time and fit and look perfect

Very helpful in assisting me to pick the correct option. Many thanks for prompt response and advice. Highly recommended. Tom

The experience was great from ordering to fitting which I just finished - Very pleased with the result - I have some questions but I'm sure their post sales will be as good as their pre-sales - Great company to work with

Hi,

Please can someone in sales contact me. I’ve been advised my emails are going into spam and your contact number 01827 312322 is not in service I’m struggling to think how I can contact you. I would really like the issue of the misfitting van mats to be resolved please.

Many thanks

Outstanding customer service. Top class

Quality was good, but they just didn't fit properly.

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solved and we now have an excellent liner that fits as expected. The process did take a little while as there didn't appear to be a UK phone number to speak to people. However the company responded well to my emails so it wasn't a problem but might put some off.

Ordered a boot mat for my new transit custom but the fitment was terrible! contacted Simply Carmats to which their response was my van was missing trims although you could clearly see that it was cut wrong. Upto a few inch`s out at some places.

What I received was not what was advertised they took it back and made some changes still wouldn’t fit as per their pictures wouldn’t take it back without pictures then their email would not accept my pictures
This is cheap cr*p avoid

Really good service - checked out the boot using photos and the liner arrived really quickly thereafter any it is well made and fits like a glove.

When we emailed they replied quickly , they answered all our questions. They delivered when they said they would . The product looks good and feels good , can't tell what it wears like still waiting for car to be delivered.

I had a query on a boot liner, the team were so helpful, making sure I got exactly what I was after. The cover is really well made and fits perfectly. Arrived fairly quickly. Definitely worth the money

Great product. Literally customised to the car. Great advice when buying as well. Asked the right questions so we got the right product in terms of the choices that were available.