Absolute brilliant made to measure rubber mat for the back of our new Ford Transit E Courier. Very friendly service and the communication from them was fantastic when I contacted them about which mat... Ver mais
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Leia as opiniões dos outros
I placed an order for car mats for my MG HS delivery has been very quick and iam highly delighted with these mats ,and I have no problem highly recommending Simply Car Mats to anyone great experienc... Ver mais
The holes drilled in the mats do not match the pegs on the floor panel of the car. The mats were CORRECTLY selected and fit the foot well, but because the anchoring holes don’t lineup they don’t si... Ver mais
Poor quality items sent with damage and defects. Customer service is diabolical. I would avoid this company like the plague. Wish I had read the reviews beforehand. Have contacted trading standard... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.
Informações de contacto
Reino Unido
- sales@simplycarmats.co.uk
- simplycarmats.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and quick delivery.
Great service and quick delivery.
The boot liner fitted perfectly and was easy to install.
Very happy with the quality of the product.
I ordered car mats for a VW Touran 2025…
I ordered car mats for a VW Touran 2025 model. Simple carpet mats in black with a black trim. However, i have only received 4 mats(front and middle row) but not the back row. The selection i made clearly states 5 mats. I have used their own website to make contact(twice) and have now emailed(twice) and no reply at all never mind 'we're looking in to it. Nothing. The telephone number i found sounds disconnected. This is'nt customer service.......

Resposta da Simplycarmats
Good product and good service
Good product and good service. Communication could be better.
Absolute joke of a company takes your…
Absolute joke of a company takes your money and does nothing in return ! Wish I read these reviews before I ordered, SCAMMERS ,stay well clear of this lot also addresses they have on site are not legit either as I have been and investigated,
Update
Amazing how leaving a bad review prompts a response I will let people know if and when I recieve the refund thanks

Resposta da Simplycarmats
Excellent experience and good customer…
Excellent experience and good customer service
good support and comms
Never received my order
Never received my order, don’t use these guys, just take your money and don’t deliver.

Resposta da Simplycarmats
Very good just slightly not wide enough…
Very good just slightly not wide enough but still good
Excellent product … perfectly fit
Excellent product that fit perfectly in the car. The boot liner is worth the extra money to provide total coverage & snug fit. Timely & informative communication … the whole process & product exceed my expectations
Had bad experience but they fixed it
Edit 2: mat finally arrived and it fits perfectly. If only I hadn't had a 3 month delay! Better late than ever tho, 4 stars for fixing the issue.
Edit 1: after sending an email to cancel the order and writing this review, I got a reply. A very nice and apologetic one. I'm now told I'll get the mats within a week. I've upped my review from 1 star to 2. If I get the mats I'll update again.
Avoid at all costs. The mats never show up and the sales email address never replies. I think this website is a scam. I ordered mats on 7th March... Still waiting. Emailed for update on 15th April... No reply. Have just asked to cancel order but I think I might have to get the credit card company to reclaim it.
Credit where credit's due
Credit where credit's due, ordered some mats for a Mercedes V class, didnt expect them to arrive in a hurry, when arrived 10 days later, i'm more than pleased, good quality and the right price.
I'll use there services again
Great fitting boot liner
Great fitting boot liner, and delivered within a week. Very pleased with the service I received.
Poor quality items sent with damage and…
Poor quality items sent with damage and defects. Customer service is diabolical. I would avoid this company like the plague. Wish I had read the reviews beforehand. Have contacted trading standards and bank will be reclaiming the funds. STAY CLEAR
In answer to your limp response-Breach of consumer rights act 2015 and breach of consumer contract regulations 2013. You are legally required to refund
Your review pretty much speak for themselves to be honest.

Resposta da Simplycarmats

Resposta da Simplycarmats
great service
I ordered the wrong mats for my vehicle. Completely bmy fsult. The guys there , Dan and Jeff sorted it out and resent correct ones even got me to template my vehicle so the replacements were definitely going to be correct. Great service
Quality product and good service
Ordering on site was good but had issue with no email confirmation but after I messaged them they replied quickly and sorted it out. Item ordered was a full boot liner which was a great fit and good quality. Came in a nice bag as well
Product poor quality for price
Product poor quality for price. Customer service not great, after 7 day point I asked for update on delivery they asked for photos to guarantee fit. I sent photos, checked in a week later, more photos required! Sent photos checked in about delivery what I thought was 8 working days later, got a snotty message about public holiday meaning it was only 7, product arrived a month after ordering and it's not any better in terms of fit and quality than a generic boot liner product. Not worth the money spent
Mats are excellent quality and fit…
Mats are excellent quality and fit perfectly. The mat originally arrived missing certain customizations I'd requested but it was promptly replaced.
Excellent service. I'd definitely recommend.
They will get back in touch
They are impossible to get a hold of - so you are left not knowing if they are scammers. I would just avoid and save to hassle and expense of (probably) never receiving what you ordered - and looking at the other comments the quality could be iffy when they do arrive. Perhaps someone from Simply Impossible to Get Hold Of would like to give me a number that works to speak? I will happily remove this post if my concerns are alayed.
So update ....they did email back so they do exist! Honestly simply car mats your communication just needs to be better. I have received half my order and I have to be honest and say the rubber used is really odorus. Very strong petrochemical smell. Maybe that's normal for a rubber mat if this size. Not sure I would want my new car smell ruined if the other mats are the same. This is not trying to be nasty just a fact.
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