Simplycarmats Opiniões 

995
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolute brilliant made to measure rubber mat for the back of our new Ford Transit E Courier. Very friendly service and the communication from them was fantastic when I contacted them about which mat... Ver mais

Classificada 5 em 5 estrelas

I placed an order for car mats for my MG HS delivery has been very quick and iam highly delighted with these mats ,and I have no problem highly recommending Simply Car Mats to anyone great experienc... Ver mais

Classificada 2 em 5 estrelas

The holes drilled in the mats do not match the pegs on the floor panel of the car. The mats were CORRECTLY selected and fit the foot well, but because the anchoring holes don’t lineup they don’t si... Ver mais

Classificada 1 em 5 estrelas

Poor quality items sent with damage and defects. Customer service is diabolical. I would avoid this company like the plague. Wish I had read the reviews beforehand. Have contacted trading standard... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios para automóveis

Informação fornecida por diversas fontes externas

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

995 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(995)

41 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I ordered car mats for a VW Touran 2025…

I ordered car mats for a VW Touran 2025 model. Simple carpet mats in black with a black trim. However, i have only received 4 mats(front and middle row) but not the back row. The selection i made clearly states 5 mats. I have used their own website to make contact(twice) and have now emailed(twice) and no reply at all never mind 'we're looking in to it. Nothing. The telephone number i found sounds disconnected. This is'nt customer service.......

17 de julho de 2025
Opinião espontânea
logótipo da Simplycarmats

Resposta da Simplycarmats

Dennis, we did reply to your email yesterday. The mats you picked clearly show 4 mats in the image and the product page states This product is a Set of 4 mats. You have been sent the correct product. Unfortunately we don't have a 5-piece pattern that includes the 3rd row for your year range.

Classificada 1 em 5 estrelas

Absolute joke of a company takes your…

Absolute joke of a company takes your money and does nothing in return ! Wish I read these reviews before I ordered, SCAMMERS ,stay well clear of this lot also addresses they have on site are not legit either as I have been and investigated,
Update
Amazing how leaving a bad review prompts a response I will let people know if and when I recieve the refund thanks

2 de julho de 2025
Opinião espontânea
logótipo da Simplycarmats

Resposta da Simplycarmats

Rikki, we're sorry if we were unable to get your product made in time for you. You were discussing your order by email and we have been giving you updates, but when you called us Tramps and asked for a refund, we gave it in full.

Classificada 1 em 5 estrelas

Never received my order

Never received my order, don’t use these guys, just take your money and don’t deliver.

7 de junho de 2025
logótipo da Simplycarmats

Resposta da Simplycarmats

Hi, Unfortunately there was an issue with your order which we were not aware of at the time. We do invite our customers to contact us during work hours or allow us to respond if emailed our of work ours before leaving a review

We have now emailed you and responded to your request.

Kind Regards
SCM Customer Services

Classificada 5 em 5 estrelas

Excellent product … perfectly fit

Excellent product that fit perfectly in the car. The boot liner is worth the extra money to provide total coverage & snug fit. Timely & informative communication … the whole process & product exceed my expectations

18 de maio de 2025
Classificada 4 em 5 estrelas

Had bad experience but they fixed it

Edit 2: mat finally arrived and it fits perfectly. If only I hadn't had a 3 month delay! Better late than ever tho, 4 stars for fixing the issue.

Edit 1: after sending an email to cancel the order and writing this review, I got a reply. A very nice and apologetic one. I'm now told I'll get the mats within a week. I've upped my review from 1 star to 2. If I get the mats I'll update again.

Avoid at all costs. The mats never show up and the sales email address never replies. I think this website is a scam. I ordered mats on 7th March... Still waiting. Emailed for update on 15th April... No reply. Have just asked to cancel order but I think I might have to get the credit card company to reclaim it.

8 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Credit where credit's due

Credit where credit's due, ordered some mats for a Mercedes V class, didnt expect them to arrive in a hurry, when arrived 10 days later, i'm more than pleased, good quality and the right price.
I'll use there services again

7 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality items sent with damage and…

Poor quality items sent with damage and defects. Customer service is diabolical. I would avoid this company like the plague. Wish I had read the reviews beforehand. Have contacted trading standards and bank will be reclaiming the funds. STAY CLEAR

In answer to your limp response-Breach of consumer rights act 2015 and breach of consumer contract regulations 2013. You are legally required to refund

Your review pretty much speak for themselves to be honest.

21 de maio de 2025
Opinião espontânea
logótipo da Simplycarmats

Resposta da Simplycarmats

Jim, you have already been told that we are replacing all of your carpets because you have shown us a fault on one of them. We have also told you that our rubber carpets smell of rubber. We're not sure why you are so disappointed with our customer care since you only contacted us this morning and the replacement carpets are already in production?

Classificada 4 em 5 estrelas

Good product

Good product, poor communication.

24 de março de 2025
Opinião espontânea
logótipo da Simplycarmats

Resposta da Simplycarmats

Hi Martyn,
Your order was delivered on 27th March. Please reach out to sales@simplycarmats.co.uk
We do not ignore emails.

Kind Regards
SCM Customer Services

Classificada 5 em 5 estrelas

great service

I ordered the wrong mats for my vehicle. Completely bmy fsult. The guys there , Dan and Jeff sorted it out and resent correct ones even got me to template my vehicle so the replacements were definitely going to be correct. Great service

29 de abril de 2025
Classificada 5 em 5 estrelas

Quality product and good service

Ordering on site was good but had issue with no email confirmation but after I messaged them they replied quickly and sorted it out. Item ordered was a full boot liner which was a great fit and good quality. Came in a nice bag as well

16 de abril de 2025
Classificada 1 em 5 estrelas

Product poor quality for price

Product poor quality for price. Customer service not great, after 7 day point I asked for update on delivery they asked for photos to guarantee fit. I sent photos, checked in a week later, more photos required! Sent photos checked in about delivery what I thought was 8 working days later, got a snotty message about public holiday meaning it was only 7, product arrived a month after ordering and it's not any better in terms of fit and quality than a generic boot liner product. Not worth the money spent

5 de abril de 2025
Classificada 1 em 5 estrelas

They will get back in touch

They are impossible to get a hold of - so you are left not knowing if they are scammers. I would just avoid and save to hassle and expense of (probably) never receiving what you ordered - and looking at the other comments the quality could be iffy when they do arrive. Perhaps someone from Simply Impossible to Get Hold Of would like to give me a number that works to speak? I will happily remove this post if my concerns are alayed.

So update ....they did email back so they do exist! Honestly simply car mats your communication just needs to be better. I have received half my order and I have to be honest and say the rubber used is really odorus. Very strong petrochemical smell. Maybe that's normal for a rubber mat if this size. Not sure I would want my new car smell ruined if the other mats are the same. This is not trying to be nasty just a fact.

31 de março de 2025
Opinião espontânea

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