Simplycarmats Opiniões 

995
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolute brilliant made to measure rubber mat for the back of our new Ford Transit E Courier. Very friendly service and the communication from them was fantastic when I contacted them about which mat... Ver mais

Classificada 5 em 5 estrelas

I placed an order for car mats for my MG HS delivery has been very quick and iam highly delighted with these mats ,and I have no problem highly recommending Simply Car Mats to anyone great experienc... Ver mais

Classificada 2 em 5 estrelas

The holes drilled in the mats do not match the pegs on the floor panel of the car. The mats were CORRECTLY selected and fit the foot well, but because the anchoring holes don’t lineup they don’t si... Ver mais

Classificada 1 em 5 estrelas

Poor quality items sent with damage and defects. Customer service is diabolical. I would avoid this company like the plague. Wish I had read the reviews beforehand. Have contacted trading standard... Ver mais

A empresa respondeu

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

995 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(995)

41 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Completely wrong

I ordered rubber car mats for a Agro X and 3 weeks later got sent mats for a Lexus RX 450H 2009-2013, I am very disappointed at this, will not be able to send them back as cost too much, I paid £15 for postage as it is to Channel Islands.

20 de agosto de 2024
logótipo da Simplycarmats

Resposta da Simplycarmats

Hi, we’re sorry that there has been an issue with your order, there has clearly been an error and we have emailed you asking for more information so we can replace the order for you, which would be free of charge.
We do not expect customers to pay to return wrongly shipped items or for you to incur more costs for an error that is on our behalf.

Ideally we would expect you to communicate with us first before leaving a negative review which doesn’t make sense and isn’t helpful to customers. Had we not communicated with you then I would totally understand the review?

Please can you come back to us so we can address the issue for you.

SCM Customer Services

Classificada 5 em 5 estrelas

Good product

Arrived quicker than expected. Had numerous mats for different cars. Just wish they would sell front mats only as the back ones never wear.

19 de agosto de 2024
Classificada 5 em 5 estrelas

Would highly recommend the boot liner…

I ordered the boot liner to fit my Audi Q8 we sent pictures and all was accepted and we finally received it 2 days ago. The quality is fantastic and the fit and craftsmanship is exquisite. We fitted it with all the Velcro and it looks amazing. Thank you so much.

13 de agosto de 2024
Classificada 4 em 5 estrelas

Good service with great result

They knew exactly what I required for my car boot cover. V well made good fit. Communication regarding the progress of the order could be better but then I could be being “picky”. V pleased with finished item. Looks smart and my dog loves the quilted finish. Thank you.

25 de julho de 2024
Classificada 5 em 5 estrelas

Excellent service and quality product.

Excellent company to deal with and lovely quality product. When I experienced problems ordering online, they responded to my emails immediately and followed up with a phone call, resolving the issue in a friendly and professional manner. My car mats arrived very quickly and I am absolutely delighted with them. I would not hesitate to recommend dealing with this company, both for their service and their products.

26 de julho de 2024
Classificada 5 em 5 estrelas

All the team at SCM,

All the team at SCM,
Thank you so much indeed for the recently received boot liner for my Audi A1. I’m absolutely amazed at how precise and perfectly fitting it is. I am really really pleased with it, and the whole service from start to finish has been first class. It makes a huge change and restores faith that there are companies and people out there that still care, and deliver to very high standards.
Keep up the good work, and I’ll certainly be recommending Simply Car Mats to anyone that shows an interest.

8 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Car boot liner didn’t fit correctly and…

Car boot liner didn’t fit correctly and took almost a month to arrive ( they confirmed by email they could make it to fit my car) I asked to send it back and they refused offering to remake it instead. I didn’t want this as couldn’t wait another month and didn’t want to risk it being wrong again. I have politely requested a return but suddenly they don’t reply.

6 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible delivery

Ordered car mats and boot liner over 3 weeks ago and still no confirmed delivery date - very poor service and no updates despite chasing!!

14 de julho de 2024
logótipo da Simplycarmats

Resposta da Simplycarmats

Were sorry your liner is taking a while, we do ask for around 15 working days for dispatch due to them being very intricate to manufacture, but they're well worth the wait.

We will contact you via email to get this looked into asap.

Again apologies for the time frame and thank you for patience.

Kind Regards
SCM Customer Services

Classificada 5 em 5 estrelas

Good Quality mats

Good Quality mats, ordered for Transit Connect Van 2022, fronts fitted a treat, not fitted rear mat into back yet need to clear van out.

19 de junho de 2024
Classificada 5 em 5 estrelas

Really good product.

Really good product.
In hindsight, I should have prepared the surfaces with meths or something as none of the sticky backed pads or velcro stuck to the surfaces.
I will clean them again and try impact adhesive.
Great fit and fantastically well designed and manufactured.

18 de junho de 2024

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