Sinful Thrills Opiniões 

Resposta da Sinful Thrills

6/07/2020

O-Groove, thank you so much for your kind words and for letting us know how you felt about the product you bought! We;re always excited to know that what our customers receive is putting the smile on their face that they wished for because, after all, we're in the business of doing just that!

Resposta da Sinful Thrills

30/06/2020

Forest, thank you so much for your review of our service, and for telling everyone else in the community about it.

It's this kind of feedback that makes our efforts feel worthwhile and I (being the man who emailed you) take great pleasure in knowing that we were able to make the experience simple, enjoyable and ultimately a positive one for you. I particularly enjoyed the comparison to Lovehoney!

I hope you don't mind, but we're going to share this review on our social media channels because it's so well written and thought out. It's clear you spent considerable time in writing it and it deserves to be displayed because we're proud that you felt this way after shopping with us.

We hope to see you return to Sinful Thrills real soon <3

Resposta da Sinful Thrills

26/06/2020

Thank you so much for taking the time to let others know how your shopping experience at Sinful Thrills went! It really does make a huge difference when you are able to see how previous customers felt about their purchase because the internet is still the wild-west compared to the high street... <3

Resposta da Sinful Thrills

13/06/2020

Thank you so much for telling the world about your experience shopping with Sinful Thrills!

We're so glad to hear that your body got what it needed and that it didn't cost the earth.. That's what we're all about after all! <3

Resposta da Sinful Thrills

5/06/2020

Robert, it's so nice to see our customers return, not only to shop with us, but also to take time out of their busy schedule to leave a review for the rest of the community, telling them how they feel about the service they received from us!

Thank you so much and we hope to see you return again and again <3

Resposta da Sinful Thrills

31/05/2020

Thank you so much for taking the time to voice your opinion and let others know how you feel about the service we provide! It makes it all worthwhile when our customers do so because for someone to bother at all means they felt strongly enough about it to tell the world <3

Please make sure to visit us again soon!

x

Resposta da Sinful Thrills

18/05/2020

Thank you so much for voicing your opinion Stephen. It makes all the difference when someone, who's on the fence about pulling the trigger on a purchase, but isn't sure of who we are, is able to read about someone else's positive experience! <3

Resposta da Sinful Thrills

12/05/2020

Theo,

I thank you for commending my customer service skills. I feel it is necessary however to clarify a few of the points you raised so everyone has a balanced view of the facts.

You purchased 4 'stretchy' rings, all of which were from different manufacturers. Over the course of two weeks you proceeded to request refunds for 3 of them, each time for the same reason - failure of the silicone (i.e. it snapped). We provided you with our freepost returns address each time, asking you to return the items and if the items were deemed to have been faulty we would happily have refunded their cost.

We employ a third party for the purpose of examining returns and their criteria for acceptance is that which we display on our returns policy page. In each case they decided that the items had been misused and refused acceptance of the return and offer a refund.

** Despite this, and because customer satisfaction is important to us, we did not simply refuse to honour these returns. **

In fact Sinful Thrills offered to absorb the cost of 2 of the 3 items and refunded the value of these items. We thought that this was a fair way of handling the affair given your returns a) did not meet the criteria for our returns policy and b) the items were damaged due to misuse rather than being 'faulty'.

Sinful Thrills had no obligation to do this you understand, legally or otherwise.

We did so because we wished to turn an otherwise negative situation for our customer into a positive one.

We are sincerely sorry that you feel that they way we handled your return was unacceptable but would ask you to point us to any UK company that would not have simply refused your returns and returned all 3 products to you at your expense.

It's important to mention also that the 4th ring you also said you wished to return for the same reason as the other 3, and we again will gladly refund the cost if it is deemed to be faulty.

Does it not seem unlikely however, that 4 products from 4 manufacturers would fail in the same manner each time due to manufacturing issues?

The last thing we wish to do is upset or disappoint any customer, quite the contrary in fact.

Customer satisfaction is *very* important to us, and I personally am left feeling unhappy that, despite our best efforts, we haven't been able to achieve that in this case.

:(

Gianpiero <3

Sinful Thrills Team

Resposta da Sinful Thrills

7/05/2020

Martin we are sincerely sorry that your order hasn't arrived - could we ask you please to contact us at customercare@sinfulthrills.co.uk so we can try to resolve this for you? Looking at the tracking info on Royal Mail's website, it would appear that RM attempted delivery on Thursday 30th but no one was home. Your package has been returned to your local Royal Mail delivery centre and they would have left a card to indicate this. It should be possible to have them reattempt delivery before the package is returned to our warehouse.

Update: Martin, thank you so much for taking the time to update your previously '1 star' review to 5 stars. It makes all the difference when prospective customers can see how our company operates and that customer satisfaction is our priority <3

Resposta da Sinful Thrills

2/05/2020

Marelene thank you so much for voicing your opinion of our service! As always it's lovely to hear that our customers feel that they need to tell others to shop with us <3 Please come back and shop with us again soon!

Resposta da Sinful Thrills

25/04/2020

Russel thank you so much for voicing your opinion and letting others know that our company 'does what it says on the tin'. The internet is awash with companies with false claims so we love that our customers' experience shopping leaves them feeling like they need to let everyone know about it!

Resposta da Sinful Thrills

13/04/2020

Thank you so much for taking the time to leave your feedback regarding the service we provide at Sinful Thrills! It makes a huge difference, knowing that the way we work gives our customers a sense of security and confidence in our company. We sincerely hope that your birthday was a memorable one <3

Resposta da Sinful Thrills

2/04/2020

Thank you for the kind words Marc! If there was anything we could have improved on to make that 4 stars into 5 then we'd love to hear about it. We're constantly trying to make our customer's experience shopping at Sinful Thrills a smoother and more enjoyable one <3

To that end, we've just added a 'feedback' button to our website which will take you to our surveymonkey website survey ;)

Resposta da Sinful Thrills

17/03/2020

Many thanks for the positive review :) Can we ask if there any reason why you gave us 4 stars, rather than 5? If we haven't met your expectations in any way please do let us know so we can improve our service for the future <3

Resposta da Sinful Thrills

1/03/2020

Thank you for voicing your opinion and spreading the word! It's always nice to know that we've managed to achieve our aim and put a smile on someone's face :) <3

Resposta da Sinful Thrills

21/02/2020

Thank you so much for the kind words and for pointing out Sinful Thrills' number 1 benefit - we aim to beat everyone on price if at all possible ;)

Resposta da Sinful Thrills

17/01/2020

Thank you for voicing your opinion Louise - We're so glad to hear that you're loving your purchase from Sinful Thrills! Be sure to come back soon <3

Resposta da Sinful Thrills

14/01/2020

Lucy thank you for your feedback! It's so nice to hear that a customer is loving the purchase they made from our store :) <3

Resposta da Sinful Thrills

13/12/2019

Thank you so much for sharing your experience shopping with us. It makes a huge difference for anyone who hasn't heard of us. Confidence in a company without a physical presence is hard to generate without people like yourself! <3

Resposta da Sinful Thrills

28/08/2019

Mary thank you so much for the kind words! If I remember correctly, you would be in OK, USA? It's great to see that even customers so far away are pleased with our shipping times :)